VEN Commerce Ltd

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Due to team expansion, we are looking for a Customer Support Specialist (US market, medical field) — someone who enjoys helping customers, resolves issues quickly, and maintains high service standards.

Responsibilities:

• Communicate with customers via chats, email, phone calls (inbound & outbound), and social media.
• Proactively contact customers who have placed orders.
• Collect the necessary information to successfully complete orders and forward it to the medical department (according to the script provided)..
• Closely collaborate with the medical team to achieve shared goals.
• Provide consultations regarding services and products.
• Resolve issues and handle complaints promptly and professionally.
• Escalate important requests to relevant teams to improve technical and financial processes.
• Collect, analyze, and share customer feedback with the manager.
• Act as a key communication link between customers and internal teams.
• Maintain and update the customer database and order statuses in tracking tables.
• Participate in team calls (daily, weekly, planning meetings).
• Respond promptly to colleagues’ requests.
• Contribute to customer retention efforts, reducing refund rates and subscription cancellations.

We Offer:

• Remote work with a flexible format.
• 5 working days per week, 2 floating days off.
• Evening shifts: 3:00 PM – 12:00 AM (Kyiv time).
• Competitive salary.
• Supportive Team Lead and a friendly team environment.
• Structured onboarding and training materials.
• Career growth opportunities.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid days off (including sick leave).
• Team-building activities and corporate events in Ukraine.
• A comfortable office is available during power outages.
• Corporate psychological support program.

Requirements:

• Advanced English proficiency (C1 level), both written and spoken.
• Ability to adapt quickly to changes and remain flexible.
• Positive, empathetic, and professional attitude toward customers.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Proactive mindset and ability to provide constructive feedback.
• Ability to work with large volumes of information.
• At least 1 year of experience in a similar role.
• Experience in sales or the medical field will be considered an advantage.
• Experience with Zendesk, JIRA, and Magento will be a plus.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

At VEN, we help brands grow by putting the customer first and email plays a key role in that mission. We’re hiring a Junior Email Marketing Manager to shape thoughtful, high-performing lifecycle communication, turning real data and creativity into campaigns and automations that build trust, retention, and long-term value.

Role Overview

As an Email Marketing Manager, you will own and evolve our email and SMS marketing strategy. You’ll blend creativity and analytics to nurture meaningful relationships with customers at every stage of the lifecycle. 

You’ll be responsible for building and optimizing campaigns and automations, analyzing performance, and continuously testing new ideas to improve results. Over time, you’ll be encouraged to take greater ownership of projects and strategy.

What You’ll Do:

• Grow subscriber lists, maintain list hygiene and strong sender reputation.
• Drive user retention through Email and SMS channels
• Build and manage audience segments based on user behavior and lifecycle stage
• Plan, create, and manage Email and SMS campaigns/automated flows. Write compelling copies and collaborate with designers on visuals and layouts
• Monitor the performance closely, analyze results, outline next steps
• Develop hypotheses and run A/B tests (subject lines, CTAs, incentives, etc.)
• Bring fresh ideas and improvements that help push performance forward

What We’re Looking For:

Required Experience & Skills

• 1+ year of hands-on experience in email marketing
• Experience working with ESPs such as Klaviyo, Mailchimp, or similar platforms
• Strong copywriting skills with a customer-first mindset
• Solid understanding of email deliverability best practices and compliance (understanding of CAN-SPAM, GDPR, CCPA)
• Results-driven mindset with the knack for analyzing data, forecasting outcomes, and proposing testable hypotheses
• Basic knowledge of HTML/CSS
• Proficiency in English (B2 / Upper-Intermediate or higher), written and spoken
• Strong time-management skills and ability to handle multiple projects

Preferred / Nice to Have

• Experience working with Magento
• Background in e-commerce
• Healthcare industry experience (strong advantage)

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels.

Our clients are successful retailers who work in the USA, Canada, Europe, and other countries.

As we continue to expand, we are seeking a proficient English-speaking Customer support representative (incoming and outgoing line) to join our team. The ideal candidate will play a pivotal role in implementing, developing, and maintaining high service quality standards for our valued clients.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, and emails
• Address inquiries related to product usage, primarily within the jewelry sector
• Provide technical and financial assistance regarding our products
• Solve customer issues and escalate them to relevant departments when necessary
• Act as a liaison between customers and internal departments
• Identify and report any detected issues or errors on supported websites

Requirements:

• Proficiency in English (C1 level) – both verbal and written communication
• 1 year of experience in a similar position
• Positive, empathetic, and professional attitude toward customers
• Strong analytical and problem-solving skills

Soft & Hard Skills:

• Attention to detail and thoroughness.
• Excellent communication skills
• High level of self-organization
• Confidence, enthusiasm, and the ability to manage workload effectively
• Strong work ethic
• Quick adaptation to changes in a dynamic business environment
• Capability to work independently and as part of a team
• Proficiency in handling large volumes of information

Will be a plus: 

• Prior experience with Zendesk, and Magento
• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
• Possession of a personal laptop if residing abroad

Work conditions:

• Remote work
• No night shifts
• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
• 8-hour workday + 1 hour for lunch/break
• Shift schedule: 4 working days per week (approximately 16-19 schedules per month)

We offer:

• Competitive salary
• Health insurance after 6 months in the company (if you are in Ukraine)
• English Speaking club
• Quality training, onboarding into the team, and curator support
• External seminars and training for professional development
• Team-building events in Ukraine
• Cozy office in Kyiv, which you can visit in case of power outages
• Paid vacations (including sick leave)
• Corporate psychological program 

If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, making sure to include your expected salary.

Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.

We look forward to meeting you!

We are looking for an IT Support / System Administrator (Helpdesk) to join our internal IT team in Kyiv.

In this role, you will support employees with day-to-day technical issues, prepare and maintain company devices, manage IT assets, and help administer access to internal tools and systems. This position is a good fit for someone who enjoys a mix of hands-on technical support, device lifecycle management, and operational IT processes.

What you will do

Employee IT support

• Provide first-line internal IT support for employees via Jira Service Management
• Troubleshoot day-to-day issues on macOS and Windows laptops
• Assist with software installation, setup, and configuration
• Help resolve access, account, and authentication issues
• Support employees via Slack and Zoom when needed

IT asset and device management

• Maintain the inventory of company's IT equipment in Snipe-IT
• Track hardware lifecycle, condition, and assignment
• Manage issuance and return of equipment
• Conduct regular inventory checks
• Keep records of hardware and software assets up to date

Device setup and logistics

• Receive, configure, and prepare laptops and other devices for employees
• Organize shipment and return of equipment via Nova Poshta or other delivery services
• Handle refurbishment and preparation of devices for reuse
• Maintain equipment storage in the Kyiv office

Access and account management

• Create, update, and revoke user access in internal systems, including:
  • Slack
  • Jira
  • Bitwarden
  • Google Workspace
  • GitHub

Software and license management

• Track and manage software licenses such as:
  • Adobe Creative Cloud
  • JetBrains products
  • Microsoft 365
• Monitor license usage
• Support renewals and reassignment
• Help optimize software license usage and costs

Hardware maintenance and reporting

• Configure and maintain employee laptops
• Perform basic upgrades for Windows laptops, including RAM and SSD replacement
• Maintain simple reports on IT assets, licenses, and inventory status
• Support periodic asset reviews and basic cost tracking

What we expect from you

Must-have

• Good working knowledge of Windows and macOS
• Experience supporting laptop-based work environments
• Ability to troubleshoot common hardware and software issues
• Understanding of user access management in cloud/SaaS tools
• Ability to perform basic hardware upgrades for Windows laptops
• Basic understanding of networking: DHCP, NAT, routing, OSI up to L3
• Strong organizational skills and attention to detail
• Good communication skills and a service-oriented mindset
• English level: Pre-Intermediate+

Nice to have

• Experience working with remote or distributed teams
• Experience managing SaaS licenses
• Experience with MDM solutions such as Intune or Jamf

Tools we use

• Jira Service Management — internal IT support
• Jira / Confluence — task tracking and documentation
• Snipe-IT — IT asset management
• Google Workspace / Google Drive — collaboration and storage
• Slack / Zoom — internal communication

Working conditions

• Location: Kyiv, Vasylkivska
• Format: Hybrid, 3 days per week in the office
• Employment type: Full-time

Regular office presence is important because the role includes device preparation, hardware handling, and equipment logistics.

What we offer

• Competitive compensation based on your skills and experience.
• Medical insurance.
• 20 working days of paid vacation per year.
• Coverage for conferences, workshops, and professional training.