VEN Commerce Ltd

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Our clients are successful retailers operating in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Customer Support Specialist — someone who enjoys helping customers, solving issues quickly, and maintaining high standards of service.

What you’ll do:

• Communicate with customers via email, calls, and social media.
• Respond to inquiries about our products (mainly jewelry; potential transition to medical products in the future).
• Resolve customer issues and complaints quickly.
• Forward important requests to relevant teams to improve technical and financial processes.
• Serve as the primary liaison between customers and internal teams.

What we offer:

• Remote work with a flexible schedule.
• 5 working days per week, 2 floating days off.
• Convenient shifts: 10:00—19:00 or 15:00—24:00 Kyiv time.
• Competitive salary.
• Friendly team and support from the team lead.
• Opportunities for career growth and learning.
• Health insurance (for employees in Ukraine) and work equipment (laptop).
• English-speaking club, seminars, and professional development training.
• 25 paid vacation days (including sick leave).
• Team-building events and corporate activities in Ukraine.
• Cozy office space available in case of power outages.
• Corporate psychological support program.

What we expect:

• Fluent English (C1) — both written and spoken.
• Positive, empathetic, and professional attitude toward customers.
• Analytical skills, attention to detail, and problem-solving ability.
• Ability to handle large volumes of information.
• Minimum 1 year of experience in a similar role.
• Experience with Zendesk, JIRA, and Magento is a plus.

Do you want to work in a modern and friendly environment where your knowledge and communication skills are valued? Join our team! Send your resume with your expected salary and English level. We look forward to meeting you!

At VEN, we help brands grow by putting the customer first and email plays a key role in that mission. We're looking for an Email Marketing Trainee who is excited to learn, experiment, and grow. You'll gain hands-on experience in lifecycle marketing, customer retention, campaign management, and performance analysis. 

This role is ideal for someone early in their career who wants to build expertise in email and SMS marketing.

Role Overview

As an Email Marketing Trainee, you’ll support the planning, creation, and optimization of Email and SMS marketing for an e-commerce brand. This role will give you hands-on experience with retention marketing, automated flows, customer behavior analysis, and creative campaign development. You’ll be encouraged to ask questions, bring ideas, test new approaches, and gradually take on more ownership as your skills grow.

What You’ll Do:

• Build and manage audience segments based on user behavior and lifecycle stage
• Plan, create, and manage Email and SMS campaigns/automated flows. 
• Write compelling copies and collaborate with designers for visuals and layouts
• Monitor the performance closely, analyze the results, outline next steps
• Develop hypotheses and run A/B tests (subject lines, CTAs, incentives, etc.)
• Research industry trends and bring fresh ideas to the team

Required Experience & Skills

• A must: proficiency in English (at least B2 / Upper-Intermediate, both written and spoken English)
• Strong copywriting skills with a customer-first mindset
• Results-driven approach with the knack for analyzing data, forecasting outcomes, and proposing testable hypotheses
• Eagerness to learn, take initiative, and grow professionally

Preferred / Nice to Have

• Basic understanding of email marketing fundamentals
• Background in e-commerce
• Experience working with ESPs such as Klaviyo, Mailchimp, or similar platforms
• Experience working with Canva / Figma

We are offering:

• Competitive compensation based on experience and skills.
• Remote work, full time.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

At VEN, we help brands grow by putting the customer first and email plays a key role in that mission. We’re hiring a Junior Email Marketing Manager to shape thoughtful, high-performing lifecycle communication, turning real data and creativity into campaigns and automations that build trust, retention, and long-term value.

Role Overview

As an Email Marketing Manager, you will own and evolve our email and SMS marketing strategy. You’ll blend creativity and analytics to nurture meaningful relationships with customers at every stage of the lifecycle. 

You’ll be responsible for building and optimizing campaigns and automations, analyzing performance, and continuously testing new ideas to improve results. Over time, you’ll be encouraged to take greater ownership of projects and strategy.

What You’ll Do:

• Grow subscriber lists, maintain list hygiene and strong sender reputation.
• Drive user retention through Email and SMS channels
• Build and manage audience segments based on user behavior and lifecycle stage
• Plan, create, and manage Email and SMS campaigns/automated flows. Write compelling copies and collaborate with designers on visuals and layouts
• Monitor the performance closely, analyze results, outline next steps
• Develop hypotheses and run A/B tests (subject lines, CTAs, incentives, etc.)
• Bring fresh ideas and improvements that help push performance forward

What We’re Looking For:

Required Experience & Skills

• 1+ year of hands-on experience in email marketing
• Experience working with ESPs such as Klaviyo, Mailchimp, or similar platforms
• Strong copywriting skills with a customer-first mindset
• Solid understanding of email deliverability best practices and compliance (understanding of CAN-SPAM, GDPR, CCPA)
• Results-driven mindset with the knack for analyzing data, forecasting outcomes, and proposing testable hypotheses
• Basic knowledge of HTML/CSS
• Proficiency in English (B2 / Upper-Intermediate or higher), written and spoken
• Strong time-management skills and ability to handle multiple projects

Preferred / Nice to Have

• Experience working with Magento
• Background in e-commerce
• Healthcare industry experience (strong advantage)

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

About VEN Commerce Ltd.

VEN Commerce Ltd. is an international product and technology company founded in 2012. We are a fully remote team working across Ukraine, Europe, Israel, the USA, and other locations.

Talisa is an established global e-commerce brand in personalized jewelry, serving international customers and continuously developing its digital, marketing, and operational capabilities.

Balto Health is a growing U.S. healthcare / telehealth product that helps patients access medications, insurance support, lab testing, and personalized care through an online process.

U.S.-based technology projects include selected engineering projects for external clients, including a major U.S. real estate company. Some project details are confidential and cannot be disclosed publicly.

We are growing and want to strengthen our HR function for one of our product / technology directions.

Job Overview

We are looking for a proactive and structured HR Manager who can take ownership of recruitment, support managers and employees, and help improve HR processes in a remote international team.

The role will focus mainly on one of our product / technology projects, with close cooperation with hiring managers, finance, and company leadership. We need a person who brings structure, clear communication, and practical improvements to HR and recruitment processes.

Location and Cooperation Format

The role is fully remote. We are especially interested in Ukrainian HR professionals who understand the Ukrainian IT market and contractor / FOP cooperation model. Candidates based outside Ukraine, especially in the EU, the U.S., or other stable locations, are welcome.

Cooperation format: official contract / contractor format, depending on the candidate’s location and legal setup.

Key Responsibilities

Recruitment

• Manage full-cycle recruitment for IT, product, operational, and business roles.
• Work with hiring managers to clarify requirements, candidate profiles, salary ranges, and hiring priorities.
• Prepare job descriptions, source candidates through relevant job boards and online platforms, including international channels, and build candidate pipelines.
• Conduct screening interviews and assess candidates by experience, motivation, communication style, ownership, and cultural fit.
• Provide regular recruitment updates, including pipeline status, risks, bottlenecks, next steps, market feedback, and salary expectations.

HR Processes

• Support onboarding, adaptation, probation period follow-up, feedback collection, and offboarding.
• Support performance review cycles together with managers.
• Help improve employee lifecycle processes: onboarding, probation, feedback, development, retention, and offboarding.
• Act as a reliable HR contact point for employees and managers.

Employee Welfare & Company Well-being

• Support employee welfare initiatives that help people stay engaged, informed, and connected in a remote environment.
• Help the company maintain a healthy, transparent, and practical communication culture across teams and projects.
• Support internal communication, engagement activities, and team initiatives when needed.

HR Operations & Documentation

• Help structure and improve HR processes, policies, guidelines, and internal instructions.
• Maintain HR documentation in Confluence or similar tools and track HR/recruitment tasks in Jira.

• Support implementation or improvement of HR systems and automation where needed.

   

Requirements

• 3+ years of experience in HR, HR Manager, People Partner, HR Generalist, Recruitment Partner, or a similar role.
• Experience in full-cycle recruitment, preferably in IT, product, SaaS, e-commerce, or technology companies.
• Experience working directly with hiring managers and sourcing candidates through job boards and online platforms.
• Understanding of the Ukrainian IT market and contractor / FOP cooperation model.
• Experience working with remote or distributed teams.
• Good understanding of core HR processes: onboarding, probation, performance reviews, employee support, documentation, and offboarding.
• Experience with Jira and Confluence or similar documentation/knowledge base tools.
• Ability to write clear process descriptions, policies, instructions, and internal guidelines.
• Upper-Intermediate or higher English level, both written and spoken.

• Strong ownership mindset, structured communication, and ability to work independently without constant supervision.

   

Nice to Have

• Experience with PeopleForce.io or similar HRIS systems.
• Experience building HR processes from scratch or improving existing processes.
• Experience recruiting DevOps, QA, developers, product, support, or operations roles.
• Experience sourcing Ukrainian professionals outside Ukraine.
• Experience preparing HR analytics, recruitment reports, salary benchmarks, or mentoring recruiters / HR assistants.

What We Are Looking For

We are looking for someone who takes responsibility for the result, not only for completing separate HR tasks. You may be a good fit if you like building structured processes, can bring solutions, are comfortable working with managers, can explain market reality using data, and value clear ownership, regular updates, and practical communication.

What We Offer

• Fully remote work and long-term cooperation with an international product and technology company.
• Opportunity to work with interesting business directions: e-commerce, healthcare / telehealth, and U.S.-based technology projects.
• Direct cooperation with hiring managers and decision-makers.
• Opportunity to improve HR and recruitment processes, not only maintain existing ones.
• Official contract and stable payments according to contract terms.
• 20 paid vacation days and 5 paid sick days per year.
• Practical, business-oriented environment where ownership, structure, and clear communication are valued.

We are looking for a Middle or Senior DevOps Engineer to join our team. We are currently managing a dual infrastructure environment that includes both microservices and modular monolith architectures.

Your primary focus will be ensuring the stability of our current production engine while simultaneously preparing and configuring the infrastructure for our new system. This role is about maintaining high operational standards, ensuring everything is "trackable", and taking full ownership of our security maintenance and monitoring ecosystems. We value steady execution and a proactive approach to reducing manual work.

Key responsibilities

• Infrastructure Management:
  • Provision and configure the production and staging environments.
  • Manage and support the existing production infrastructure to ensure consistent performance.
• Security Ownership:
  • Take full responsibility for the security lifecycle across all environments.
  • Manage and execute regular security updates, OS patching, and system hardening.
  • Implement and manage API security measures, ensuring robust protection against API-specific vulnerabilities and DDoS attacks.
  • Oversee the overall security posture to ensure our infrastructure remains protected and compliant.
• Observability & Monitoring:
  • Configure alerts, health checks and dashboards to maintain high visibility into the health of infrastructure.
  • Regularly review of monitoring tickets as well as escalate of outstanding issues to development team.
• Automation & Efficiency:
  • Identify repetitive manual processes and eliminate them through automation (Bash/Python, CloudFormation).
  • Maintain and optimize the CI/CD build processes for mobile applications (specifically iOS and Android) to ensure reliable app delivery.
  • Ensure all infrastructure changes are documented, reproducible, and cost-efficient.
• Inter-team Collaboration:
  • Support the development teams with infrastructure needs and deployment workflows.
  • Escalation of outstanding monitoring alarms to development teams
  • Collaboration with dev teams to implement complex changes
  • Prioritizing planned tasks vs. monitoring tickets (backlog management)

Requirements

• Experience: 4-6+ years in DevOps/SRE (Strong Middle/Senior).
• AWS Expertise: Practical knowledge of VPC, RDS (MySQL), and compute services (ECS/Beanstalk).
• Tools: Proficiency with Docker, Git, and CloudFormation.
• Automation: Strong scripting skills (Bash/Python) to reduce manual work.
• Security: A broad understanding of infrastructure security, with a specific focus on API security.
• Operational Discipline: A drive to keep environments clean, documented, and reliable.
• AI-Assisted Engineering: Experience using AI tools (Claude Code, Codex CLI, Antigravity, GitHub Copilot) to accelerate scripting, IaC development, and documentation.
• Proactivity: High energy and a "self-starter" mindset - you don't wait for a Jira ticket to fix a visible infrastructure bottleneck.
• Strong communication skills
• Language: Upper-Intermediate English.

Technical Stack

• Cloud & IaC: AWS (EC2, VPC, ASG, ALB, Lambda, S3, CloudFront), CloudFormation, Docker
• Main Platforms: PHP (Magento), JavaScript, Python
• Databases: RDS (MySQL), ElastiCache (Redis), MongoDB
• Observability: AWS CloudWatch, Route53 health checks, Graylog
• Process: GitHub, GitHub Actions, JIRA/Confluence.

What We Offer

• 100% Remote.
• Ownership: Direct influence on the observability and security/compliance of the project.
• Direct Access: transparent team collaboration
• Stability: Competitive salary with long-term growth potential.