UATech People

We are looking for a talented AI Voice & Prompt Engineer to join our fast-growing company in the Betting / iGaming industry, building cutting-edge AI-driven solutions. Your mission will be to design and build advanced AI voice agents across multiple languages, working alongside a highly motivated team that thrives on innovation and results.

If you are passionate about creating AI agents that truly impress, love experimenting with new approaches, and want to push the boundaries of what’s possible — this role is for you.

About the Ideal Candidate

We’re especially interested in candidates who started their journey in Sales or Marketing and have transitioned into AI over the past 1–2 years. You likely have a solid grasp of how LLMs work under the hood, can think from both the business and user experience perspective, and have already built AI voice agents — possibly as a freelancer or for custom client projects.

Responsibilities

• Design and optimize prompts for AI voice agents.
• Build and customize agents for multiple clients and use cases.
• Experiment with and test new LLMs to improve performance.
• Fine-tune and configure TTS/STT models for natural and native-sounding voices.
• Record and integrate new voices with native speakers.

• Develop unique solutions for advanced AI voice applications.

   

Candidate Profile

• 1+ year of commercial experience with AI.
• Strong written English.

Practical Skills

• Experience with AI sales agents, multilingual.
• Prompt engineering and scripting.
• Preparing and integrating knowledge bases.
• Understanding of voice AI assistants’ principles.
• Knowledge of TTS/STT setup and voice customization.

Nice to Have

• Understanding of SIP Trunking.
• Hands-on experience creating custom voices.

Hiring Test

Candidates will be asked to:

• Build a voice agent based on an English specification.
• Demonstrate precise word pronunciation control in output.
• Create a custom voice from recordings.

Hiring Process

1. HR Interview
2. Test task
3. Technical Interview
4. Final Interview (optional)

Outbound Reactivation & AI Voice Ops (iGaming)

Location: Remote
Industry: Betting / iGaming
Company: Fast-growing tech company building cutting-edge AI-driven solutions

🎯 Role Objective

Maximize player activation, deposits, and Net Gaming Revenue (NGR) through high-performing outbound call funnels and scalable AI voice agents integrated into a CRM-driven omnichannel strategy.

Design high-impact outbound reactivation scripts that will become the core prompt logic for AI voice agents.
Your main task is to translate business goals into clear, conversion-driven conversation flows that AI can execute at scale.

📌 Key Responsibilities:

• AI Voice Script Architecture
• Translate leadership requirements (“what the bot must achieve”) into:
  • structured call flows
  • intents & decision trees
  • objection handling logic
• Design human-level sales conversations that can be converted into AI prompts.
• Define:
  • opening hooks
  • value framing
  • reactivation triggers
  • exit & escalation logic (handoff to human, compliance cases).
• Prompt Input for AI Engineers
• Prepare clear, structured script specs for prompt engineers:
  • tone of voice
  • allowed / restricted language
  • branching logic
  • examples of good vs bad responses.
• Work closely with AI / Prompt Engineers to refine prompt behavior based on real outcomes.
• Reactivation & Retention Logic
• Build scripts aligned with:
  • player lifecycle stage
  • deposit history & risk level
  • Responsible Gambling constraints.
• Define KPIs for script success: activation, deposit rate, NGR impact.
• Validation & Iteration (Demo Phase)
• Deliver a working demo script (MVP) ready for AI implementation.

• Iterate based on early bot performance and error analysis.

   

🧩 Requirements:

• 5+ years in outbound telephony, reactivation, or high-ticket telesales
  (iGaming strongly preferred)
• Proven ability to design call scripts that convert
• Strong understanding of:
  • objection handling
  • value anchoring
  • behavioral triggers in phone sales
• Experience working with or alongside:
  • CRM teams
  • call centers

  • product or automation teams.

     

➕ Nice to Have:

• Experience as a Team Lead / Head of Call Center / Retention Lead
• Familiarity with:
  • AI voice bots
  • conversational AI
  • prompt engineering (even at a conceptual level)
• Knowledge of Responsible Gambling practices.

Hiring Process

1. HR Interview
2. Test task
3. Technical Interview
4. Final Interview (optional)