The Fellas Ads

About the role

We run a portfolio of DTC brands across several European markets. As we grow, our Business and Sales teams regularly come up with new requests, from launching in new countries and introducing new brands to making changes and improvements to our existing websites.

We’re looking for a Product & Launch Coordinator to turn those requests into clear, structured and actionable work for our development teams.

This is a hands-on, process-focused role. Around 80–90% of your time will be spent turning incoming requests into well-structured Jira tickets. You’ll make sure each request is understood, has the right information, is broken down where necessary and reaches the right team in a format they can actually work with.

The requests and priorities come from our Business and Sales teams. Your role is to make sure those requests are clear, organised and ready for execution.

You’ll also support new brand and market launches by making sure the required work is properly broken down into tickets and organised across the teams involved.

What you'll do

• Take incoming requests from our Business and Sales teams and turn them into clear, structured Jira tickets.
• Review each request and identify any missing information before sending it to the relevant team.
• Ask the right questions and follow up with stakeholders when requirements aren't clear.
• Break larger requests into the appropriate sub-tickets across different teams or disciplines.
• Make sure each ticket contains everything the relevant team needs to get started.
• Assign or route tickets to the right people or teams.
• Create and organise tickets required for new brand and market launches.
• Keep track of open requests and follow up on anything that is still outstanding.
• Keep tickets updated when requirements, priorities or details change.
• Use and improve templates, checklists and processes to make recurring requests easier and more consistent.

• Help keep communication clear between the Business/Sales teams and the teams responsible for execution.

   

What you bring

• Experience using Jira or a similar ticketing/project management tool.
• Excellent organisation and attention to detail.
• A structured and process-oriented way of working.
• Strong written communication skills and the ability to turn a broad request into a clear, actionable task.
• Confidence communicating with non-technical stakeholders and asking questions when information is missing.
• Comfortable managing multiple requests at the same time and keeping track of the details.
• Comfortable with repetitive, detail-focused work where accuracy is important.
• A basic understanding of how websites and e-commerce products are built.

• Enough technical understanding to know what information teams such as Design, Frontend, Backend, CRM and QA need to get started.

   

Nice to have

• Previous experience working with development, product, e-commerce or digital teams.
• Experience coordinating website, e-commerce or digital launches.
• Basic understanding of HTML and JavaScript.

• Experience working with DTC and / or e-commerce brands.

   

Who will do well in this role?

You’re someone who likes bringing structure to things. When someone gives you a vague request, your instinct is to ask the right questions, work out what’s needed and turn it into something clear and actionable.

You’re organised, detail-oriented and comfortable keeping multiple requests moving at once. 

We are looking for an English-speaking Customer Support Specialist with a strong service mindset and excellent communication skills. You’re the person who leaves customers smiling—whether it’s after a call, a chat, or an email.

What you’ll do

As a Customer Support Specialist, you’re the first point of contact for our customers. You handle questions through various channels (phone, chat, email), and provide clear, helpful solutions.

You’ll be fully trained on the subscriptions and services we offer, enabling you to confidently assist customers with a wide range of inquiries, from cancellations and refunds to other customer support-related questions.

You’re also comfortable working with CRM systems and digital tools, we’ll show you the ropes!

You're not just answering questions. You solve problems, think proactively, and help customers move forward.

What we’re looking for

•  Excellent English, both written and spoken
•  At least 2 years of experience in customer support or a similar service role
• Strong communication skills – you can turn complex issues into clear answers
• Strong digital skills: familiar with CRM systems / different Platforms(e.g. Zoho, Olark and Aircall) and can quickly pick up new tools
• Detail-oriented 
•  Problem-solver, you enjoy troubleshooting and finding the best solution
• Quick learner, you’re able to grasp new product and service information with ease

Practical details:

• Full-time role: Working hours are Monday to Friday 9:00 - 18:00
• You have your own laptop and a stable internet connection
• You use a noise-canceling headset for clear communication

Does this sound interesting? Please apply here and we're happy to jump in a call to discuss further.

Location: Remote, aligned with CET business hours
Company Headquarters: Amsterdam, Netherlands
Employment Type: Full-time, Freelance 
 

We’re looking for a proactive Full Stack JavaScript Developer with 3+ years of hands-on experience to take ownership of core systems across frontend, backend, and infrastructure.

This role is ideal for someone who:

• Prefers Vanilla JavaScript over heavy frameworks
• Enjoys debugging real production issues

• Can confidently work across the full stack — from browser to server to deployment

   

You’ll play a key role in building and scaling high-performance web applications, payment flows, and multi-locale user experiences.

What You’ll Do

• Write clean, maintainable, and scalable JavaScript code (frontend & backend)
• Build and maintain Node.js + Express APIs using a structured architecture
• Develop fast, responsive frontends using Vanilla JS (ES6 modules)
• Integrate third-party services, especially payment providers and webhooks
• Implement and maintain multi-language (i18n) user flows
• Configure and manage Nginx routing, domains, and SSL setups
• Deploy and maintain applications using Docker and CI/CD pipelines
• Troubleshoot production issues (logs, network requests, env configs)

• Collaborate with team members and help improve development workflows

   

Tech Stack (You’ll Work Across All Of This) 

Frontend

• HTML5, CSS3
• Vanilla JavaScript (ES6 modules)
• Vite

Internationalization

• i18next
• Multi-locale URL routing

Backend

• Node.js
• Express
• Axios
• dotenv

Architecture

• Route / Controller / Service pattern

Infrastructure & DevOps

• Nginx (reverse proxy, redirects, subdomains)
• Let’s Encrypt (SSL)
• Docker & Docker Compose
• Linux CLI

CI/CD & Hosting

• GitHub Actions
• SSH / rsync deployments
• DigitalOcean

Payments & Integrations

• PayPal, Apple Pay, Google Pay
• Webhooks & asynchronous flows
• Redirect & 3DS handling

Version Control

• GitHub PR workflow (staging/main, rebase-based flow)

   

What We’re Looking For

• 3+ years experience in full stack JavaScript (Node.js + Vanilla JS)
• Strong debugging skills in plain JavaScript (no reliance on frameworks)
• Solid experience building Express APIs with validation and error handling
• Hands-on experience integrating payment providers and handling edge cases (redirects, 3DS, webhooks)
• Practical knowledge of Nginx (routing, proxying, domain handling)
• Experience with Docker and Linux environments
• Familiarity with CI/CD pipelines (GitHub Actions preferred)
• Comfortable working in production environments and troubleshooting live issues

• Experience with localization / multi-locale applications

   

Nice to Have

• Experience with DigitalOcean (VPS setup, networking, firewalls)
• Background in e-commerce, funnels, or upsell flows
• Understanding of performance optimization for conversion-focused pages

Why Join Us?
You’ll step into a role where your technical skills and sharp decision-making  abilities will make a real impact. Expect a dynamic environment, strong collaboration, and exciting growth opportunities!
 

Ready to bring your expertise to our team?

We are an E-commerce advertiser working across high-volume performance campaigns. We’re looking for an experienced Email Marketing Specialist who knows how to drive performance for fast-growing DTC brands. You’ll own the strategy and execution of high-impact email campaigns—from concept to inbox. You know how to blend creativity with data, and you’re always looking for ways to optimise and improve.
 

You'll collaborate closely with designers, analyse performance metrics, and ensure every email delivers real ROI.
 

What you'll do

• Plan, build, and optimise email campaigns for a variety of DTC brands
• Work closely with designers: write clear briefs, review creatives, and ensure top-quality output
• Develop smart segmentation strategies based on behaviour, customer status, and lifecycle stage
•  Manage technical aspects like IP/domain warm-up, inboxing health, and overall deliverability
•  Set up and run A/B tests, track performance, and report on channel effectiveness and ROI
•  Apply proven best practices and continuously iterate based on what works
   

About you

• 3+ years of experience in email marketing (preferably in the DTC space) or a related role
• Comfortable working with email marketing platforms and analytics tools
• Must have previous experience with Klaviyo
• Experienced in A/B testing with a strong analytical mindset
• Able to interpret data, identify trends, and turn insights into action
• Familiar with technical aspects like deliverability and IP/domain setup
• Exceptionally organised, you can manage multiple projects without missing a beat
•  Data-driven, curious, and always looking to test, learn, and grow

• Conversational in English, 

   

Bonus points if…

• You’re passionate about DTC brands and love diving into what makes their audience tick
• You enjoy crafting high-quality content and messaging that resonates
•  You thrive on creating smart strategies that drive engagement and long-term customer value
• You see every campaign as a chance to learn, improve, and push results further
• You have previous experience with AI tools to automate campaigns