Techvill Appliance Repair ltd.

Hey there! TechVill is one of the fastest-growing home services companies in North America, redefining the standard of excellence in appliance repair and customer care. We’re on the lookout for a Head of Customer Success Department — a strategic, forward-thinking leader who will oversee our Customer Care, Quality Assurance, Complaints, and Dispatch departments. This is a key leadership role, where you’ll shape the customer journey, lead high-performing teams, optimize operations, and directly contribute to the company’s growth and reputation.

You Are Our Ideal Candidate If

We’re looking for a results-driven professional who thrives in a structured and fast-paced environment and can combine leadership with operational excellence.

Here’s what we’re looking for:

• Have strong experience leading customer-facing teams and managing operational workflows.
• Have a minimum of 3 years of experience managing a team of 15+ people in a fast-paced customer care environment.
• Are passionate about creating high-performing, motivated teams and have a proven track record of mentoring and developing employees to reach their full potential.
• Have hands-on experience working with or overseeing Complaints/Resolutions departments, Dispatch teams, and Quality Assurance functions.
• Possess a strong understanding of compliance requirements within customer service and operations.
• Are highly analytical, with experience in interpreting customer service metrics, performance data, and feedback to identify trends, opportunities, and areas for improvement.
• Have experience building or refining KPI dashboards, performance reports, and process improvement strategies based on data insights.
• Possess excellent communication and cross-functional collaboration skills, with the ability to align diverse teams around shared goals.
• Can confidently take ownership of strategic initiatives that improve customer satisfaction, retention, and operational efficiency.
• English Proficiency: Confident B2 level / fluent enough for daily communication in a fully English-speaking environment.

• Availability: Able to work full-time, Monday to Friday from 8:00 АM to 5:00 PM (Calgary Time). 

   

What You’ll Be Doing:

• Leading, mentoring, and developing the Customer Success team, including Customer Care, Quality Assurance, Complaints, and Dispatch departments.
• Driving a high-performance team culture through regular coaching, 1-on-1s, feedback, and performance-based incentive systems.
• Overseeing and continuously improving the full customer journey — from inquiry to resolution — ensuring timely, empathetic, and effective service delivery.
• Managing customer complaint resolution processes and ensuring proper escalation, documentation, and follow-through.
• Monitoring and improving quality standards across all service touchpoints, using data to drive actionable improvements.
• Collaborating with Accounting on accounts receivable, customer follow-ups, and preparing files for collections when necessary.
• Building, managing, and optimizing workflows for dispatchers and care agents to ensure operational efficiency and proper task distribution.
• Creating structured training, onboarding, and upskilling programs for new and existing team members.
• Analyzing team and customer data to identify trends, performance gaps, and opportunities for process improvements.
• Reporting regularly to senior leadership with insights, updates, and strategic recommendations.
• Ensuring compliance with internal policies and industry standards across all customer service functions.
• Collaborating cross-functionally with other departments (Tech, Sales, Operations) to resolve issues and enhance the customer experience.

• Playing a key role in shaping and executing the long-term customer success strategy aligned with company goals.

   

What You Will Get:

• Flexible remote work arrangement.
• Competitive payment in USD.
• Career growth opportunities and professional development support.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill? We’ve built something special:

• #1 Repair Company: Recognized as the best in the city by a top appliance manufacturer.
• 40,000+ Happy Customers: Our reputation is built on trust and exceptional service.
• Rapid Expansion: In 2024, we grew into three new cities and now operate in four major Canadian markets. In Q1 2025, we expanded further, launching in three U.S. states and an additional Canadian province.
• Big Ambitions: Our goal is to expand to six more cities next year and reach 120 locations across North America by 2030.
• Award-Winning Excellence: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to lead a high-growth customer care team and make an impact? Apply now and let’s build something amazing together!

Join Our Team at TechVill!

Hey there! TechVill is one of the fastest-growing home services companies in North America, and we’re leading the way in appliance repair and beyond.

To continue our expansion and stay at the top, we’re looking for a Head of Marketing Department who will drive brand growth, fuel customer acquisition, and help us achieve our ambitious goals. This is a unique opportunity to build a marketing powerhouse and make a real impact on a fast-scaling business.

You Are Our Colleague If:

We’re looking for a marketing leader — someone who can join a company with a strong foundation and accelerate its growth into orbit. You are both a strategist and practitioner, with a proven record of scaling brands and driving customer retention in competitive markets.

Here’s what makes you a great fit for our team:

• Proven Marketing Experience: 5+ years of experience in leading marketing teams or major projects, ideally in growth-focused environments.
• Track Record of Growth: You have real cases where you came into a “point A” (already strong company) and scaled it to multiple growth — with measurable results (revenue growth, traffic increase, CPA decrease, LTV improvement).
• Canadian and U.S. Market Expertise: Deep knowledge of Canadian and U.S. customer behavior, competitive landscape, communication styles, and marketing trends.
• Performance Marketing Expertise: Advanced hands-on experience with Google Ads (Search, Display, Performance Max).
• SEO Mastery: Strong knowledge of deep SEO — including website growth to top rankings, semantic research, and content strategy.
• Google My Business: Skilled in managing brand reputation and generating leads via local SEO.
• Retention Marketing: Proven expertise in customer retention, reactivation strategies, and increasing lifetime value (LTV).
• Growth Marketing Mindset: Systematic approach to hypothesis testing, campaign launches, and scaling successful strategies.
• Strategic & Data-Driven Thinking: Ability to design marketing strategies grounded in data, not just intuition.
• Hands-On Leadership: Willing to dive into details and execute campaigns, while also inspiring and guiding a team of marketing specialists and freelancers.
• Adaptability: Thrives in a fast-paced, constantly evolving environment where priorities can shift quickly.
• Tech-Savvy: Familiar with CRM systems, marketing automation tools, PPC, SEO, email marketing, and social media platforms.
• English Proficiency: Strong command of English (Upper-Intermediate+ level) for daily communication and content review.
• Ambition & Growth Mentality: You think “how to launch business into space,” set bold goals, and relentlessly pursue them.
• Availability: Able to work full-time, Monday to Friday from 8:00 АM to 5:00 PM (Calgary Time). 
   

What You’ll Be Doing:

• Build and Lead the Marketing Department: Hire, manage, and mentor a team of marketing specialists and freelancers.
• Develop and Execute Strategies: Create short-term and long-term marketing plans to drive customer acquisition, brand awareness, and loyalty.
• Oversee All Marketing Channels: Manage digital advertising (Google Ads, Meta, etc.), SEO, email marketing, social media, and content marketing.
• Work Closely with Sales & Operations: Align marketing campaigns with company goals to drive quality leads and support business objectives.
• Launch Marketing in New Branches: You will be responsible for setting up and promoting marketing activities in every new city where TechVill expands, ensuring a strong start and rapid local market penetration.
• Measure and Optimize Performance: Analyze campaign performance and customer behavior to continually improve ROI.
• Manage the Marketing Budget: Plan and allocate resources efficiently to maximize impact.

• Protect & Grow Our Brand: Ensure consistent brand voice, visuals, and messaging across all touchpoints.

   

What You Will Get:

• Full Remote Work Flexibility: Work online from anywhere.
• Leadership Role in a Growing Company: You’ll be part of the leadership team driving the company’s expansion across Canada.
• Competitive Compensation: Salary + bonuses tied to performance and company milestones.
• Impactful Work: See the direct results of your marketing strategies in company growth, customer happiness, and market dominance.
• Dynamic, Fast-Paced Environment: No bureaucracy, no slow approvals — just results and growth.

• Award-Winning Company: TechVill is the winner of the Consumer Choice Award 2025 and trusted by 35,000+ happy customers.

   

Why TechVill?

• Top Rated: #1 Repair Company according to leading manufacturers.
• Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
• Big Ambitions: We’re on a mission to set new standards in home services.

• Award-Winning Excellence: Recognized with the 2025 Consumer Choice Award for Home Appliance Repair & Service.

   

Ready to lead a marketing revolution at one of the fastest-growing service companies in North America? Apply now and let’s build something great together!

Join Our Team at TechVill!

Hey there! TechVill is one of the fastest-growing home services companies in North America, and we’re leading the way in appliance repair and beyond.

To continue our expansion and support our ambitious marketing goals, we’re looking for a Marketing Assistant who will help keep things running smoothly, coordinate tasks, and grow together with our team. This is a great opportunity to start or strengthen your career in marketing, learn from experienced professionals, and contribute to the success of a fast-scaling company.

You Are Our Colleague If:

We’re looking for a responsible, detail-oriented, and proactive team player who is eager to learn, ready to multitask, and able to support the marketing department in daily operations.

Here’s what makes you a great fit for this role:

• Experience: Prior experience (internship/assistant role, 1 year+) is a plus, but not required. Experience with U.S./Canadian projects will be an advantage.
• Basic Digital Marketing Knowledge: Understanding of marketing terms, processes, and metrics (CTR, CPL, ROI, etc.).
• Analytical Skills: Experience working with spreadsheets (Google Sheets/Excel) to manage data and reporting.
• Responsibility & Attention to Detail: You keep things organized and ensure tasks are completed on time.
• Multitasking Skills: You can handle several tasks at once without losing focus.
• Discipline & Reliability: You follow through and meet deadlines consistently.
• Willingness to Learn: You quickly adapt to new tasks and are motivated to grow with the company.
• Team Spirit: Strong communication skills and the ability to work collaboratively.

• English Proficiency: Intermediate level for daily communication and task coordination.

   

What You’ll Be Doing:

• Provide day-to-day operational support for the marketing department.
• Coordinate contractors (freelancers, agencies) and monitor task completion.
• Maintain reports and spreadsheets to track performance and campaign progress.
• Support the team with administrative and organizational tasks.

• Assist with the execution, monitoring, and follow-up of marketing campaigns.

   

What You Will Get:

• Flexible remote work arrangement.
• Competitive payment in USD.
• Opportunities for professional growth and learning.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill?

We’re proud of what we’ve built so far:

• #1 Repair Company: We’re recognized by a top appliance manufacturer as the best in the city.
• 40,000+ Happy Customers: We’ve earned their trust with exceptional service.
• Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
• Big Ambitions: We’re on a mission to set new standards in home services.
• Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.
   

Ready to join a team that’s setting new standards in-home services? Apply now and let’s grow together!🚀

Join Our Team at TechVill!

Hey there! TechVill is one of the fastest-growing home services companies in North America, and we’re leading the way in appliance repair and beyond.

To continue our expansion and strengthen customer loyalty, we’re looking for a Retention Marketing Specialist who will take full ownership of retention strategies, create personalized communication flows, and maximize customer lifetime value. This is your chance to join a fast-scaling company and make a measurable impact on growth.

You Are Our Colleague If:

We’re looking for an independent, systematic, and results-driven professional with proven expertise in retention marketing.

Here’s what makes you a great fit for this role:

• 2+ years in retention marketing or CRM marketing roles.
• Proven track record of working with international projects (U.S./Canada) — at least 1–2 years preferred.
• Proficiency with email and CRM systems (building, segmenting, and managing campaigns).
• Deep understanding of retention metrics (CRR, LTV, CAC vs CLV, Churn, Retention rate).
• Strong skills in segmentation and personalized communication flows.
• Experience in A/B testing and campaign optimization.
• Data-driven approach to decision-making.
• Analytical Thinking: You can structure complex data, identify insights, and transform them into actionable strategies.
• Strategic Mindset: Ability to design and implement long-term retention strategies that drive measurable business outcomes.
• Creativity: You know how to design engaging, personalized campaigns that resonate with customers.
• Result-Oriented: You focus on outcomes — improving LTV, reducing churn, and increasing customer engagement.
• Initiative: You proactively suggest solutions, test new approaches, and drive projects forward.
• English Proficiency: Intermediate level for daily communication and coordination.

What You’ll Be Doing:

• Build and execute retention marketing strategies from scratch.
• Develop and optimize email and CRM campaigns to increase engagement and loyalty.
• Create personalized customer communication flows for different segments.
• Analyze key metrics (LTV, Churn rate, Retention rate) and prepare actionable insights.
• Conduct A/B testing to improve effectiveness of campaigns.

• Collaborate closely with the product and marketing teams to align retention activities with business goals.

   

What You Will Get

• Flexible remote work arrangement.
• Competitive payment in USD.
• Opportunities for professional growth and learning.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill?

We’re proud of what we’ve built so far:

• #1 Repair Company: We’re recognized by a top appliance manufacturer as the best in the city.
• 40,000+ Happy Customers: We’ve earned their trust with exceptional service.
• Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
• Big Ambitions: We’re on a mission to set new standards in home services.
• Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.
   

Ready to join a team that’s setting new standards in-home services? Apply now and let’s grow together!🚀

Join Our Team at TechVill!
 

Hey there! TechVill is one of the fastest-growing home services companies in North America, and we’re leading the way in appliance repair and beyond.
 

To scale even faster, we’re building a dedicated PPC Department — and we’re looking for a Team Lead PPC who will combine strategic thinking with hands-on execution. You’ll be responsible for leading and growing the PPC team, driving measurable results, and ensuring our advertising brings consistent, high-quality leads across North America.
 

You Are Our Colleague If:

We’re looking for a PPC leader with proven experience in both strategy and execution. You’re not only a strong manager but also a hands-on specialist ready to dive into campaigns when needed.
 

Here’s what makes you a great fit:

• Proven PPC Experience: 5+ years with a strong focus on Google Ads, Microsoft Ads, and Google Local Service Ads.
• Team Management Background: Experience leading PPC teams in agencies or in-house (building from scratch or scaling).
• Local Business Marketing Experience: Solid track record with U.S., Canadian, and European markets is a must.
• Operational Management Skills: Task-setting, deadline control, workflow optimization, and accountability.
• Hands-On Expertise: Ability to set up, run, and optimize campaigns directly when needed.
• Strategic Mindset + Execution Skills: You can design a growth roadmap and also roll up your sleeves to deliver results.
• Leadership Qualities: Strong people management, motivation, and coaching skills — fully committed to one project and its success.
• English Proficiency: Intermediate level+ for daily communication and coordination.
   

What You’ll Be Doing:

• Build and lead a high-performing PPC department within TechVill.
• Take full ownership of key metrics: CPL, CPSQL, ROAS, budget allocation, and performance tracking.
• Recruit, train, and lead a team of PPC specialists, developing their skills and expertise.
• Set tasks and manage deadlines for the PPC team, ensuring timely execution.
• Generate ideas, test hypotheses, and optimize campaigns for efficiency and growth.
• Stay hands-on: set up, optimize, and scale campaigns across Google Ads, Microsoft Ads, and Google Local Service Ads.

• Collaborate with SEO, Google My Business, analytics, and the CMO to align PPC efforts with overall marketing and business KPIs.

   

What You Will Get:

• Flexible remote work arrangement.
• Competitive payment in USD.
• Opportunities for professional growth and learning.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill?

We’re proud of what we’ve built so far:

• #1 Repair Company: We’re recognized by a top appliance manufacturer as the best in the city.
• 40,000+ Happy Customers: We’ve earned their trust with exceptional service.
• Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
• Big Ambitions: We’re on a mission to set new standards in home services.
• Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.
   

Ready to join a team that’s setting new standards in-home services? Apply now and let’s grow together!🚀