TaxDome

Who we're looking for

We seek an experienced Agile Coach to enhance product development processes and elevate team maturity through agile practices and frameworks. The ideal candidate will have a track record of developing team competencies and increasing awareness of customer needs, productivity, and flow efficiency. They should independently identify areas for improvement and confidently implement changes across assigned teams. We expect their approach to be grounded in a solid understanding of agile practices, emphasizing customer-centricity, continuous improvement, and collaboration.

Objectives of this role

• Serve as a reliable partner to Product Managers, Engineering Manager, and Teams in their efforts to enable data-driven process improvement in accordance with Agile values and principles.
• Support the process of change implementation (informing, training, evaluating how the change is going, and providing feedback)
• Conduct an audit of existing processes and events, and assess the quality of key artifacts.
• Evaluate team competencies to identify areas for growth and development.
• Develop the culture of facilitation to ensure efficient team events and an atmosphere of open dialogue, high engagement, and continuous improvement.

Responsibilities

• Support employees’ learning and development in a scaled Product environment, teaching, coaching, mentoring, and facilitation.
• Design and deliver practical workshops to Product teams and key stakeholders.
• Coach and mentor managers and Product teams to ensure the adoption of agile practices fit for the context.
• Communicate agile principles and practices, and overall operating model across the organization
• Champion the use of metrics and the culture of Evidence-Based improvement across Product teams.
• Maintain objectivity when addressing issues and troubleshooting by applying agile principles.
• Supporting Product teams and the wider company in identifying and resolving problems by applying Systems Thinking.
• Assisting management with the design of existing teams and in the formation of new ones
• Drive organisational change management to drive sustainable improvement within the R&D

Required skills and qualifications

• 3+ years of experience as an Agile Coach, Scrum Master, or Delivery Manager.
• 5+ years of experience in companies developing software (Product development preferred)
• Experience in using Scrum, Kanban, or other agile frameworks.
• Experience in Scaled agile environments (LeSS, Nexus, Scrum Scale)
• Track record of implementing and improving agile practices in different work cultures and environments.
• Ability to work with process metrics: collecting, analyzing metrics, and implementing data-driven improvements.
• Strong skills in educational design and delivery.
• Excellent written and verbal communication skills.

Preferred skills and qualifications

• Relevant certifications (PSM2, KMP, ICP-ACC, CLP)
• Experience in creating and customizing custom dashboards using eazyBI or its alternatives.
• Work experience in SaaS start-ups during the period of active growth and scaling.
• Computer Science degree or engineering background.

What You'll Be Doing

Invoicing & Subscription Management

• Assist customers with billing inquiries and subscription issues.
• Clearly explain pricing tiers, subscription duration, auto-renewals, and license pricing logic.
• Review and adjust subscription periods in TaxDome and Stripe.
• Cancel upcoming renewals and licenses upon request.
• Fix the issues in case when they issues arise because of an incorrectly selected plan, preparing cash reconciliations

Billing System Administration

• Manage workflows in Stripe, including:
  • Subscriptions
  • Invoices
  • Payments
  • Coupons & discounts
  • Disputes
  • Refunds & subscription adjustments
  • Installment and recurring payment plans
• Set up/disable/change and manage promotional offers, custom coupons, and time-limited discounts.
• Monitor automation around invoicing, renewals, and payment failures to ensure accuracy.
• Investigate anomalies in billing behavior and escalate edge cases when necessary.

Communication & Collaboration

• Collaborate with Sales, Customer Success Account Management, CSAM, Support, and Product teams to resolve billing issues.
• Communicate with customers regarding account status, license access, invoices, and billing adjustments.
• Maintain accurate documentation of billing cases and provide regular updates internally.
• Respond to customer inquiries, when required.

Internal Tools & Technical Fluency

• Use the internal admin panel to detect and resolve inconsistencies in subscriptions and payments.
• Write basic SQL queries to retrieve billing data and perform root-cause analysis.
• Understand how data flows between systems (TaxDome ↔ Stripe) and ensure sync integrity.
• Log system changes, eEscalate bugs, and suggest tooling improvements.

Continuous Improvement

• Identify recurring issues and collaborate with Product/Engineering/Support to improve billing workflows.
• Contribute to building an internal knowledge base and playbooks.
• Take ownership of billing integrity, ensuring customers are charged fairly and accurately.

What We're Looking For

• Proven experience working with Stripe or similar billing/subscription systems.
• Strong understanding of SaaS subscription logic, billing cycles, proration, auto-renewals, etc
• Experience with installment management and recurring payment structures — a plus.
• Familiarity with ticketing systems like Zendesk, Jira, or similar.
• Experience in a finance department or SaaS company — highly preferred.
• Excellent communication skills in English (B2+)
• Attention to detail and ability to handle confidential financial data with care.
• Technical fluency: SQL (basic), internal dashboards, and process documentation.
• Fast learner with a proactive mindset and ability to work under pressure during escalations.

Why Join TaxDome?

A global SaaS product used by thousands of businesses

Own and optimize critical billing processes with real impact

Work cross-functionally with Finance, Sales, Product & Engineering

Grow with a fast-scaling, profitable tech company

Help build the infrastructure behind world-class customer experience