Tapin.gg

What you’ll do

• Handle live chat and email support for both platforms.
• Hit strict SLAs: shop.tapin.gg < 30s first response; tapin.gg < 3 min first response.
• Resolve issues with empathy—make customers feel heard and cared for.
• Write professional, typo-free English replies and clear internal notes.
• Proactively follow up, escalate when needed, and go above & beyond to create fans.
   

What we’re looking for

• 1–3 years in customer support (gaming or marketplaces a strong plus).
• Fast typing speed, strong written English, calm under pressure.
• Ownership mindset; customer-first judgment; flexible across time zones and tools.
   

Why Tapin

• Gaming-focused team.
• Real impact on the player experience.
• Growth opportunities as we scale.
   

How to apply

Reply here with:

1. A short note on which games you currently play.

2. Your answer to the following questions:
   Q1: Imagine you’re handling 10 live chats at the same time. How would you prioritize and structure your responses to make sure each customer feels heard and supported?
   Q2: A frustrated customer reaches out, upset about a delayed order and threatens to stop using Tapin. Walk us through, step by step, how you’d handle this situation to both de-escalate their frustration and keep their trust.

   Q3: A buyer reports that the account they purchased on shop.tapin.gg was taken back by the seller a week later and they lost access due to 2FA or a password reset. How would you investigate and handle this situation to protect the buyer, communicate clearly, and prevent seller abuse while balancing fairness to both buyer and seller?

   Q4: Delayed delivery is the most common customer complaint. How would you handle a customer who has been waiting much longer than expected for their product while the seller is unresponsive? What steps would you take immediately, and what proactive communication would you send the customer?

   Q5: A customer buys an account and then messages support saying they can’t figure out how to link it properly to their PlayStation or Xbox. How would you assist them step by step, ensuring they feel guided and confident in using their purchase?
    

Interview process

Candidates can expect:

1. Written support scenarios (respond to mock customer tickets to show empathy, clarity, and tone).
2. Typing speed check (to ensure you can meet strict SLAs).
3. Short live chat simulation (handling multiple messages quickly and professionally).
4. Final call with the team to review experience, judgment, and fit.

About Tapin.gg
Tapin.gg is a fast-growing platform at the intersection of gaming and commerce. We connect gamers with boosting, coaching, and play-with-a-pro sessions. Alongside that, we operate Shop.Tapin.gg, a digital goods marketplace (similar to Eldorado.gg) where players buy game accounts and items.

We’re rebuilding Shop.Tapin.gg from scratch with a modern stack (Next.js + FastAPI) so we can scale faster, innovate, and integrate AI into the experience.

What you’ll do

• Own the frontend of Shop.Tapin.gg, delivering a polished, responsive, and performant user experience.
• Lead the migration from Shopify storefronts to a custom React/Next.js interface with fully custom checkout flows.
• Implement secure and intuitive UI for account trading, escrow/release, dispute resolution, and seller dashboards.
• Build reusable UI components and design systems (Tailwind + shadcn/ui).
• Integrate AI-driven features (fraud detection, listing moderation, personalized product recommendations) into the frontend experience.
• Collaborate with the founder/CTO to ship fast, run weekly iterations, and turn complex marketplace flows into clean, simple UX.

Tech stack

• Frontend: Next.js (App Router), React, TypeScript, Tailwind, shadcn/ui

You are

• 4+ years of professional experience in frontend development (React/Next.js preferred).
• Strong grasp of design systems, componentization, and responsive design.
• Experienced in e-commerce or marketplace UX (checkout, payments, order lifecycle).
• Pragmatic and independent engineer who ships quickly in small teams.
• Bonus: background in gaming ecosystems or account/item marketplaces.

Location and timezone

Remote OK. Some overlap with US Pacific hours preferred.

How to apply

Reply here with:

1. A short note about a marketplace or e-commerce system you’ve built.
2. Links to GitHub/portfolio (if available).
3. Your availability and earliest start date.

Interview process:

• 1x Live coding session
• 1x System design round (frontend-focused)

What you'll do:

• Research and source relevant YouTubers in gaming niches (accounts, in-game items, marketplaces, boosting, etc.).
• Reach out to the sourced YouTubers via email/socials and open partnership discussions.
• Negotiate and close deals for integrated sponsorships and dedicated videos.
• Collaborate with the YouTuber on video ideas and scripts to align with Tapin’s goals.
• Oversee production: answer creator questions, provide assets, and ensure proper delivery.
• Ensure videos go live on time with correct title, description, and pinned comment.
• Track and report performance of influencer campaigns (reach, clicks, conversions, ROI).

What we're looking for:

• 2+ years in influencer marketing, partnerships, or sponsorship management (gaming industry preferred).
• Strong negotiation skills; proven track record of closing influencer deals.
• Experience working with YouTube creators or MCNs (multi-channel networks).
• Organized, proactive, and detail-oriented (able to juggle multiple campaigns).
• Fluent in English (C1+) with excellent written outreach ability.
• Passion for gaming and familiarity with the YouTube/gaming ecosystem.
   

Why Tapin:

• Gaming-focused, international team.
• Real ownership of campaigns with visible ROI impact.
• Remote-first; flexible working hours.
• Work on scaling tapin.gg (Uber for gamers) and shop.tapin.gg (gaming marketplace).
   

How to apply:

Reply at the djinni platform with:

1. Your CV or LinkedIn profile.
2. Your answers to the following questions (MANDATORY — if you skip or change the format, your application will be declined immediately):

Q1: Find 3 mid-sized YouTubers (10k–250k subs) that could be a good fit for Tapin. Write their channel name + link + why you picked them.

Q2: Imagine you’re negotiating with a YouTuber who asks $1,500 for a dedicated video. Our budget is $1,000. Write a sample email reply to negotiate, keeping it polite and professional.

Q3: Tapin sponsors an integrated video (1–2 minutes mid-roll). Suggest a creative script hook/idea to make the ad feel natural and engaging for a gaming audience.

Interview process:

Candidates can expect:

1. Screening based on Q1–Q3 answers.
2. First call: case study + roleplay negotiation.
3. Second call: final discussion with Tapin leadership.

What you’ll do
• Run the day-to-day ops and growth for shop.tapin.gg.
• Source & onboard sellers; expand into high-value games/categories.
• Manage seller relationships: standards, SLAs, disputes/refunds; drive retention.
• Curate the storefront: front-page merchandising, promos, seasonal events.
• Operate by the numbers—track GMV, conversion, AOV, fill/refund rate, cohorts & retention; act on insights.
• Partner with Support/Product/Marketing; build basic anti-fraud/KYC checks.
 

What we’re looking for
• 1-3+ years in marketplace/category/vendor or e-commerce operations.
• Organized, detail-oriented, and proactive — someone who follows through.
• Comfortable with data: Google Sheets/Excel (SQL is a plus, not required).
• English C1+; confident outreach & negotiation.
• Passion for gaming and familiarity with game ecosystems (Steam/Roblox/Fortnite/etc.).
 

Why Tapin
• Gaming-focused, international team.
• Real ownership of a live marketplace.
• Remote; measurable impact on GMV and player happiness.
 

How to apply

Reply on Djinni with:

1. Your answers to the following questions (mandatory — if you skip them or don’t follow the format, your application will be declined):
    

Q1: Imagine Tapin needs to recruit 3 high-value sellers within 30 days. What specific steps would you take to close them fast — and why? Also, tell us briefly what games you currently play (to show your familiarity with the gaming ecosystem).

Q2: A top seller suddenly gets 15 refund requests in one day. Walk us through, step by step, how you would investigate and resolve the situation while keeping both sellers and buyers satisfied.

Q3: You see that GMV is flat, but the average order value (AOV) is going up. What could this mean, and what actions would you take?

Q4: Tapin wants to launch a seasonal promo for Halloween. Suggest one campaign idea that could boost both seller engagement and buyer retention.

Interview process

Candidates can expect:

1. Screening based on Q1–Q3 answers.
2. First call: case study + roleplay negotiation.
3. Second call: final discussion with Tapin leadership.

About Tapin.gg
Tapin.gg is a fast-growing platform at the intersection of gaming and commerce. We connect gamers with boosting, coaching, and play-with-a-pro sessions. Alongside that, we operate Shop.Tapin.gg, a Shopify-based digital goods marketplace (similar to Eldorado.gg) where players buy game accounts and items.

We are now rebuilding Shop.Tapin.gg from scratch with a modern stack (FastAPI + Next.js) so we can scale, innovate, and integrate AI into core workflows.

What you’ll do

• Lead the migration of Shop.Tapin.gg from Shopify to a custom full-stack solution.
• You’ll architect and own mission-critical systems like checkout, escrow, payouts, and fraud detection that power a multi-million-dollar marketplace.
• Build APIs and dashboards to support inventory, sellers, payouts, and fraud monitoring.
• Integrate AI for fraud detection, moderation of listings, and personalized product recommendations.
• Design database schemas (Postgres), optimize queries, and manage async/background tasks.
• Work closely with the founder/CTO to ship fast and iterate weekly.

Tech stack

• Backend: Python 3.11, FastAPI, SQLAlchemy/Pydantic, Postgres, Redis, Celery
• Frontend: Next.js (App Router), React, TypeScript, Tailwind, shadcn/ui
• Infra: Docker, Fly.io/Vercel, GitHub Actions, Sentry
• AI: OpenAI/other LLMs for fraud detection and moderation

You are

• 5–7+ years building full-stack apps, ideally marketplaces at scale.
• Strong in both Python/FastAPI and React/Next.js.
• Hands-on experience with payments, escrow logic, and order lifecycle.
• High-ownership builder and comfortable with 0→1 environments.
• Bonus: background in gaming ecosystems or account/item marketplaces.

Nice to have

• Prior Shopify migration experience.
• Experience integrating Stripe, Payoneer, crypto, or other payout systems.
• Familiarity with anti-fraud systems, KYC, or trust/safety tooling.

Location and timezone

Remote OK. Some overlap with US Pacific hours preferred.

How to apply

Reply here with:

1. A short note about a marketplace or e-commerce system you’ve built.
2. Links to GitHub/portfolio (if available).
3. Your availability and earliest start date.

Interview process:

• 1x Live coding session.
• 1x Live system design round.