Talentuch

Location & English requirements:
This is a fully remote position within the European Union, with priority given to candidates based in Poland. Other EU locations may also be considered.
Strong English (Upper-Intermediate/C1 or higher) is required - all calls, discussions, and documentation happen fully in English, and you'll be expected to actively participate in technical conversations: asking questions, raising concerns, proposing alternatives. If your English is below this level, you likely won't feel comfortable in this role's day-to-day communication - so please keep that in mind before applying.

Who we're looking for:
This is not a "heads-down, ticket-by-ticket" role. Our client's team is a well-established international group of up to 50 people, and they're explicit about what doesn't work for them: people who stay quiet in discussions, who wait to be told exactly what to do, or who seem to be splitting focus with other projects.

What they want instead:

• Someone who speaks up - asks clarifying questions, flags risks, and isn't afraid to challenge an approach if they see a better one
• Someone who treats this as their project, not a rotation - full commitment, no split attention across other engagements
• Someone comfortable operating with a good degree of autonomy, while staying closely aligned with the team
• Someone who brings ideas to code reviews and architecture discussions, not just implementations

If that sounds like you, and your English lets you do it comfortably - read on.

Required skills:

• Commercial experience with PHP and JavaScript, Middle+/Senior level
• Experience with modern JS frameworks (Vue.js preferred)
• Strong understanding of OOP, interfaces, and clean code principles
• Experience with PSR-4 standards and service-oriented architecture (SOA)
• Experience with unit testing (PHPUnit or similar)
• Upper-Intermediate+ English, spoken and written
• Demonstrated ability to communicate proactively: asking questions, giving feedback, contributing opinions in team settings

Will be a plus:

Experience with MediaWiki

Experience with enterprise web platforms or CMS

Prior experience working in distributed international teams (not local outsourcing setups)

Project description:

Our client is a German product company focused on enterprise wiki solutions based on MediaWiki, used by companies worldwide for internal documentation, collaboration, and knowledge management.

This is a long-term product, not a short-term outsourcing project - the team has been building and refining this platform for years, with a strong focus on code quality, usability, and sustainable architecture. The team (Germany + EU, up to 50 people) genuinely values open communication and healthy work-life balance - but that culture depends on people who participate in it, not just execute tasks silently.

Responsibilities:

• Develop and maintain customer-specific features for BlueSpice
• Continuously improve and modernize the product
• Support the team with bug fixing and error analysis
• Write clean, maintainable, and testable code
• Actively participate in code reviews and technical discussions — bring your perspective, don't just approve
• Work closely and communicatively with the German product team
• Technology stack: PHP, JavaScript, Vue.js, MediaWiki, MySQL, Elasticsearch, PHPUnit, SOA, PSR-4

We offer:

• Long-term, stable product project - full commitment expected, no parallel projects
• Direct collaboration with the German team
• Predictable workload and healthy work environment
• Interesting technical challenges and a mature, well-maintained codebase
• Competitive compensation
• Paid vacation and sick leave
• Optional business trips to Germany
• Professional growth within a strong product team

About the Role

The Service Desk technician will be an integral part of the IT support team, providing technical support to internal and external customers. Service Desk technician will be responsible for handling first-level support requests, troubleshooting technical issues, and escalating more complex issues to senior team members. Service Desk technician will work closely with the Service Desk Coordinator to maintain the high quality of IT support services, while developing their technical skills and gaining valuable experience in the field.

Key responsibilities:

• Respond to incoming support requests via phone, email, and chat.
• Troubleshoot technical issues and provide solutions on time.
• Escalate more complex issues to senior team members as needed.
• Document all support interactions in the service management system.
• Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests.
• Participate in training and development opportunities to enhance technical skills.
• Assist in the maintenance of hardware and software inventory.
• Collaborate with team members to identify and resolve systemic issues.

Skills and experience you have:

• Bachelor’s degree in computer science, information technology, or a related field.
• 2-3 years of experience in computer hardware, software, and networking support.
• Good English communication skills, both verbal and written.
• Strong organizational and problem-solving skills.
• Ability to work well in a team environment and handle multiple tasks.
• Customer-focused approach to support and problem resolution.

You receive:

• Modern and international working environment.
• Challenging, engaging, and varied tasks.
• Personal and technical skills development with certified training.
• Competitive salary.
• Private health insurance.