Talentuch

About the Role

The Service Desk technician will be an integral part of the IT support team, providing technical support to internal and external customers. Service Desk technician will be responsible for handling first-level support requests, troubleshooting technical issues, and escalating more complex issues to senior team members. Service Desk technician will work closely with the Service Desk Coordinator to maintain the high quality of IT support services, while developing their technical skills and gaining valuable experience in the field.

Key responsibilities:

• Respond to incoming support requests via phone, email, and chat.
• Troubleshoot technical issues and provide solutions on time.
• Escalate more complex issues to senior team members as needed.
• Document all support interactions in the service management system.
• Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests.
• Participate in training and development opportunities to enhance technical skills.
• Assist in the maintenance of hardware and software inventory.
• Collaborate with team members to identify and resolve systemic issues.

Skills and experience you have:

• Bachelor’s degree in computer science, information technology, or a related field.
• 2-3 years of experience in computer hardware, software, and networking support.
• Good English communication skills, both verbal and written.
• Strong organizational and problem-solving skills.
• Ability to work well in a team environment and handle multiple tasks.
• Customer-focused approach to support and problem resolution.

You receive:

• Modern and international working environment.
• Challenging, engaging, and varied tasks.
• Personal and technical skills development with certified training.
• Competitive salary.
• Private health insurance.

Our client needs someone for 4 hours per day between 20:00 and 24:00 and 4 hours during Saturday. In a month or two, they will need full-time in normal hours.

Requirements:

• Minimum of 2-3 years of experience in PPC performance marketing.
• Hands-on experience with both Google Ads and Meta Ads, including campaign setup, optimization, and strategic planning.
• Experience in the eCommerce vertical, managing accounts with a minimum monthly ad spend of $200K.
• Knowledge and practical experience working with AI tools, including Claude.
• High level of spoken and written English.
• Experience building and presenting client-facing presentations and performance reports.
• Experience working with clients in the US market.

Role & Responsibilities:

• Manage and execute paid media activities across 4-5 client accounts.
• Launch, optimize, and scale campaigns across multiple platforms, primarily Meta Ads and Google Ads.
• Monitor performance, analyze data, and identify growth opportunities.
• Prepare client presentations, performance reports, and strategic recommendations.
• Work closely with the PPC Team Leader, who will define the overall strategy and direction for each account.
• Execute the agreed strategy, manage day-to-day campaign operations, and proactively identify opportunities for improvement.
• Collaborate with creative, design, and account management teams to maximize performance across all channels.

Reporting Structure:
This role reports directly to the PPC Team Leader. The Team Leader will own the strategic direction of the accounts, while the Campaign Manager will be responsible for the day-to-day execution, optimization, and performance management of the campaigns.

We are looking for a talented Salesforce Implementer to join our CRM team. 

The role includes:

• Implementing and customizing Salesforce processes based on business requirements.
• Collaborating with all relevant stakeholders across the organization to optimize workflows and ensure alignment.
• Managing permissions, providing user support and building reports and dashboards.
• Participating in cross-organizational projects to enhance and expand system functionality.

Requirements:

• At least 2 years of hands-on experience with Salesforce implementation (including Sales Cloud / Service Cloud).
• Strong business and process understanding.
• Buniness Analysis experience
• Experience with Flows, Validation Rules, and Reports.
• Advantage: Experience with APIs, integrations, and complementary tools.
• Good command of English.

What We Offer:

• A dynamic and innovative work environment.
• Opportunities for professional growth in CRM and automation.
• Excellent conditions and work-life balance

Remote | Part-Time ~10 hours/week | After - full-time

We're looking for an assertive and highly organized Webinar Program & Marketing Coordinator to support our international HR community webinar program.

What you'll do

• Coordinate the webinar process from speaker confirmation to event completion.
• Communicate with speakers in professional English and guide them through the preparation process.
• Collect speaker information, biographies, photos, presentation details, and other required materials.
• Track deadlines, monitor progress, and ensure every webinar stays on schedule.
• Follow up proactively, identify risks early, and solve issues before they impact delivery.
• Coordinate with internal teams to ensure all webinar content is published and promoted on time.

We're looking for someone who

• Is assertive, highly organized and detail-oriented.
• Takes ownership and proactively solves problems.
• Is comfortable following up with people and communicating clear expectations.
• Can manage multiple tasks and deadlines simultaneously.
• Communicates confidently in English (written and spoken).
• Works independently and is focused on achieving results.

What we offer

• Fully remote, part-time position (approximately 10 hours per week).
• Flexible schedule.
• Opportunity to work with international HR, recruitment, leadership, and business professionals while gaining experience in webinar and marketing program coordination.