Tacans

Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity!
At Entravel, we’re on a mission to redefine the hotel booking landscape. We’re not just another company; we’re a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, we’re set to disrupt the industry by offering the world’s hotel rooms at the best prices.
 

We’re looking for a Customer Support Specialist to join our team and deliver exceptional service during one of the following shifts:
Night: 11 PM - 8 AM
Day: 8 AM - 5 PM
If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!
Let us know which shift works best for you!

Responsibilities:

• Assist customers via inbound/outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Excellent command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• Prior experience with social media support is a bonus.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.
• Research-oriented, with a focus on internal issue resolution rather than escalation.

We offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Are you ready to shape the future of hotel booking? Join us at Entravel,
where innovation meets opportunity!
At Entravel, we're on a mission to redefine the hotel booking landscape. We're not just another company; we're a crypto-native brand, leveraging the power of blockchain to transform how travelers experience the world. Backed by a forward-thinking marketing strategy, we're set to disrupt the industry by offering the world's most affordable hotel rooms, driven by an innovative tokenomics model pioneered by Rollbit.

Responsibilities:
- Design and develop scalable, high-performance backend services using .Net Core;
- Collaborate with cross-functional teams to define and implement new features;
- Ensure the security and integrity of our backend systems;
- Optimize and maintain existing codebase for improved performance;
- Participate in code reviews and provide constructive feedback to peers.

Requirements:
- 5+ years of professional experience in software development.
- Strong expertise in C# and .NET Core (versions 3.1–8).
- Solid knowledge of TypeScript, Node.js, NestJS, and TypeORM for backend development.
- Deep understanding of OOP principles, design patterns, and SOLID principles.
- Experience in building multithreaded, high-load applications.
- Proficiency in microservice architecture.
- Strong experience working with databases such as PostgreSQL, MongoDB, and Redis.
- Experience with messaging systems like RabbitMQ or Kafka.
- Familiarity with monitoring and visualization tools such as Kibana, Prometheus, and Grafana.
- Ability to write comprehensive unit tests and manage code with Git.
- Proven track record in delivering scalable and secure solutions.
- Excellent problem-solving and analytical skills.
- Strong communication and teamwork abilities.

We offer:

- Flexible Start: Set your own comfortable working hours that accommodate your individual needs.

- Competitive Salary: High standards of remuneration reflecting your contribution and skills.

- Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.

- Sick Leave: Ensure your health with 15 days of sick leave per year.

- Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

- Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.