Synebo

Requirements 

• 3+ years experience as Sales/Account Manager in Salesforce or Salesforce solutions provider
• Strong understanding of a Salesforce products, aware of the market trends
• Solid understanding of project management principles and processes
• Strong communication, interpersonal, and relationship-building skills
• Experience in client relationship management and identifying Salesforce project opportunities
• Excellent organizational skills with keen attention to detail
• Proactive and self-motivated, able to monitor workloads and escalate issues when necessary
• Fluency in English and Hebrew to communicate effectively with clients and internal teams.

Responsibilities

• Plan and manage resources, maintain the resource matrix, and collect workload information from clients.
• Negotiate with prospective clients
• Attend client offices and conferences
• Assist in resolving conflicts and project disputes between the team and clients.
• Collect client feedback and submit it into Salesforce after project completion or at specific project stages.
• Promote a positive company image by acknowledging national holidays, birthdays, and other significant events.
• Keep accurate and up-to-date information in internal systems, including contacts and submitted opportunities.
• Coordinate with Project Managers to update clients on employee vacations and public holidays.
• Monitor project workload through monthly resource matrix updates.
• Promote upsales and accept new project requests and ensure proper handover to the project PM.
• Achieve quarterly/yearly opportunities and business development targets.

Will Be a Plus:

• Knowledge of Ukrainian or Russian language
• Possession of a personal car (company provides amortization allowance)

We offer:

• Budget for medical insurance at the company’s cost
• Budget for wellbeing activities
• Paid vacation
• Paid sick leaves
• Birthday presents/New Year presents
• Marriage and childbirth encouragement

Requirements

• 3+ years of experience in a Salesforce Administrator role.
• Proficiency in English, at least B2 level.
• Salesforce Administrator certifications.
• Knowledge in Salesforce Sales Cloud, Service Cloud and system automation.
• Strong understanding of Salesforce architecture, data model, and security concepts.
• Ability to customize and configure Salesforce using declarative tools.
• Excellent problem-solving skills and attention to detail.
• Ability to work from 16.00 till 1.00 (Kyiv Time)

Responsibilities

• Customize and configure Salesforce to meet business needs, including but not limited to workflow automation, process optimization, and data management.
• Administer user accounts, profiles, roles, permissions, and security settings in Salesforce.
• Collaborate with cross-functional teams to gather requirements, design solutions, and implement enhancements.
• Provide ongoing support and troubleshooting for Salesforce users, addressing issues promptly and effectively.
• Develop and maintain documentation, including user guides, process flows, and technical specifications.
• Stay informed about Salesforce updates and best practices, implementing new features and functionality as appropriate. 

We offer

• Budget for Medical Insurance
• Budget for Wellbeing 
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons
• Team building activities online/offline
• Salesforce certification
• Regular cultural events