Synebo

Requirements:

Location: ONLY POLAND, WROCLAW
 

• 0.5 years of experience in a coordination or administrative role in IT
• English — at least Upper-Intermediate (B2) level
• Ukrainian — Fluent / Native-level proficiency (C2)
• Strong organizational skills and attention to detail
• Software development lifecycle understanding
• Excellent verbal and written communication skills
• Proficiency in tools like Excel, Office of Google Docs, Jira, Trello or similar, and Slack.

Responsibilities:

• Assist in the planning and execution of team meetings, events, and activities
• Coordinate schedules and manage calendars for team members: monitor team vacations, office leaves and sick leaves, update customers in a timely manner
• Organize and maintain documentation and reports related to team activities: management of internal tracking System Synebo Home
• Provide monthly reports of the team’s project to the finance department and customer
• Facilitate communication within the team to ensure alignment on objectives and deliverables
• Support the onboarding process for new team members, providing them with the necessary resources and guidance
• Act as a liaison between team members and other departments, ensuring effective collaboration
• Working together with a Head of Delivery and Account Managers in a resource planning
• Organize Team Buildings

Will be plus:

• Experience in project management or team coordination
• Familiarity with project management tools (e.g., Asana, Trello, or similar)
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Technical Skills and Relevant Technologies
• Basic understanding of project management methodologies
• Experience with virtual communication tools (e.g., Zoom, Slack)
• Experience with CRM will be a Plus ( Hubspot, Salesforce)

We offer:

• Budget for medical insurance at the company’s cost
• Budget for wellbeing activities
• Paid vacation
• Paid sick leaves
• English/Polish lessons
• “Synebo talk” internal educational programme
• Marriage and childbirth encouragement
• “Happy hour” and team-building events

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events

Requirements

• 3+ years of experience working with Salesforce
• Experience with Salesforce Nonprofit Cloud and/or Grantmaking Cloud
• Strong understanding of grant management or nonprofit business processes
• Experience with: Flow Builder, Reports & Dashboards, Permission Sets & Security, Data Import/Export, Basic Salesforce automation
• Understanding of Salesforce data model and platform capabilities
• Good communication skills and ability to work with stakeholders
• English level: Upper-Intermediate
• Ukrainian level: Advanced 
   

Nice to Have

• Salesforce Administrator certification
• Experience with Experience Cloud
• Knowledge of Apex or SOQL
• Experience working in consulting, outsourcing, or implementation projects
• Previous experience with nonprofit organizations or foundations
   

Responsibilities

• Configure and maintain Salesforce Nonprofit Cloud solutions, including Grantmaking-related functionality
• Support grant lifecycle processes: applications, reviews, approvals, funding, and reporting
• Gather business requirements from stakeholders and translate them into Salesforce solutions
• Customize objects, flows, page layouts, validation rules, reports, and dashboards
• Manage user access, profiles, permissions, and data quality
• Collaborate with administrators, developers, and business teams to improve platform processes
• Support integrations with third-party systems when required
• Provide user training and ongoing platform support
• Participate in testing, deployments, and documentation creation
   

We offer

• Budget for Medical Insurance
• Budget for Wellbeing 
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons
• Team building activities online/offline
• Salesforce certification
• Regular cultural events

Wroclaw, Poland or remote

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events