Streamline

We are looking for a Technical Support Specialist to join our team and help provide outstanding support to our clients. This role involves handling customer inquiries, troubleshooting technical issues, and conducting Zoom calls to assist users effectively. If you enjoy problem-solving and have excellent communication skills, we’d love to hear from you!

Requirements:

• Strong problem-solving skills and a proactive approach to troubleshooting.
• Excellent communication skills — ability to explain technical concepts in a clear and friendly way.
• Familiarity with ticketing systems.
• Language Proficiency: Excellent verbal and written communication skills in English. Proficiency in additional languages is an asset.

• Experience: Previous experience in a customer service or technical support role is preferred — ideally in a B2B setting, where regular communication with clients over Zoom or video calls was part of the responsibilities.

   

• Required Skills and Qualifications:
• Ensure customer satisfaction by following up on resolved issues and providing ongoing support as needed.
• Maintain detailed records of customer interactions and support activities in our ticketing system.

• Identify, troubleshoot, and resolve basic technical issues.

   

Technical Skills: Basic understanding of computer systems, networks, and other tech products. Familiarity with troubleshooting techniques.

Customer Service Skills: Strong interpersonal skills with the ability to handle difficult situations calmly and effectively. A customer-centric attitude.

Responsibilities:

• Act as the first point of contact for customer inquiries via email and Zoom calls.
• Troubleshoot technical issues and escalate them to developers.
• Ensure customer requests are properly logged and tracked in our system.

• Work closely with the Customer Success team to identify recurring issues and improve customer experience.

   

We Offer:

• Medical insurance.
• Friendly and supportive team environment.
• Opportunities for professional and career growth.
• Involvement in a fast-growing project.
• Сorporate and team-building events.

Streamline is a New York-based company with offices in Europe and global representation in most regions. We develop AI-powered supply chain planning software that helps to make more money on the supply chain for manufacturers, distributors, and retailers worldwide.

Responsibilities:

1. Development, maintenance, and improvement of automated test scripts (E2E, API).
2. Automation of Smoke and Regression testing cycles.
3. Execution and analysis of automation test results, debugging failures, and reporting issues.
4. Integration of automated tests into CI/CD pipelines.
5. Participation in test automation framework development and enhancement.
6. Collaboration with the development team to ensure automated test coverage aligns with business and technical requirements.
7. Analysis of functional and technical requirements for developing automation test cases.
8. Code reviews and maintenance of high-quality automation standards.

9. Active participation in defining and optimizing QA automation processes.

    

Requirements:

1. At least 1 year of practical experience specifically in test automation for web-based applications.
2. Proficiency in JavaScript/TypeScript.
3. Understanding of client-server architecture
4. Hands-on experience with automation frameworks/tools (Playwright).
5. Solid understanding and practical experience with API automation testing (REST).
6. Familiarity with version control systems (Git).
7. Experience working with HTTP request types, REST API standards, and HTTP status codes.
8. Good understanding of the Software Development Life Cycle (SDLC).
9. Experience with API testing tools such as Postman, Newman, or Insomnia.

10. English proficiency level B1 or higher.

     

Nice to Have:

1. Experience with test management systems like TestRail, Qase, Zephyr, etc.
2. Experience with project management tools (Jira, Trello, Rally, etc.).
3. Familiarity with test case design techniques (Boundary Value Analysis, Equivalence Partitioning, State Transition, etc.).

4. Strong analytical, problem-solving skills, and ability to communicate effectively with cross-functional teams.

    

We Offer:

• Medical insurance.
• Tax coverage and support for managing your FOP (private entrepreneur).
• Friendly and supportive team environment.
• Opportunities for professional and career growth.
• Involvement in a fast-growing project.
• Сorporate and team-building events.