StellarTech

As a Customer Care Representative, you’ll be the friendly first point of contact for users of SmartyMe — our inspiring mobile EdTech app. You’ll help users navigate the product, answer questions, and resolve issues to ensure a positive and motivating learning experience.

You’ll work with our in-house automation system, which minimizes routine tasks and lets you focus on meaningful support and user communication. You’ll also collaborate with the Tech Support team to report issues and suggest improvements that help make SmartyMe even better

Responsibilities:

• Managing web and app user requests in Zendesk;
• Escalating user issues to the technical team;
• Tagging user requests to gather analytics;
• Ensuring response times are within our SLA;
• Processing PayPal/Stripe disputes;

Requirements:

• Proficiency in English;
• Previous experience in customer support and familiarity with Zendesk are a plus but not required.

Schedule:

- Work hours: 8 hours a day, 40 working hours a week
- Work days: on a rotational basis, 5/2
- Night shifts: 02-10am EET 
- Breaks: 1 hour per shift

- Cooperation type: Freelance

StellarTech is looking for Graphic Designer.

Graphic Designer will support the Monetisation design team by creating visual assets for marketing funnels. The role is primarily focused on graphic production and working with existing concepts rather than on independent ownership of design strategy.

The designer will work closely with the PMM team and a senior designer, producing high-quality visual materials within the existing design system. This role is well suited for a junior designer who is looking to grow and gain experience working on monetisation and growth-related tasks.

What You'll Do:

• Create graphic assets for monetisation funnels, including paywall screens, upsell elements, and promotional banners  
• Create and adapt vector illustrations and UI graphics within the existing visual style  
• Design banners and visual assets for email marketing campaigns  
• Prepare screenshots and visual assets for the App Store and Google Play, including updates and localisations 
• Adapt existing creatives to different formats, sizes, and A/B test variations  
• Maintain visual consistency and high quality across all monetisation-related materials  
• Work closely with the senior designer and the PMM team  
• Maintain well-organised source files and follow internal naming and handoff guidelines  
• Create Lottie animations for monetisation funnels

KPI, 3 months:

• Successful onboarding and understanding of the monetisation design team workflows  
• Ability to independently handle standard graphic production tasks for monetisation funnels under the guidance of a PMM
• Consistent adherence to the design system, brand guidelines, and visual quality standards  
• Timely delivery and updates of email banners, store screenshots, and promotional materials  
• Proper organisation of source files and compliance with internal naming and handoff guidelines  
• Ability to receive feedback and apply revisions efficiently without compromising quality or deadlines  

What We're Looking For:

• Figma (advanced level), Adobe Illustrator, Adobe Photoshop, AI image tools.
• Strong ability to create vector illustrations independently.
• Ability to work effectively with feedback and iterate on designs  
• Attention to detail and high standards for visual quality  
• Good communication skills and ability to collaborate with designers, PMM, and stakeholders  
• Responsibility and ability to meet deadlines  
• Willingness to learn and grow 

Nice to Have:

• Lottie, Rive, Midjourney
• Proactive attitude and willingness to suggest improvement

Why You’ll Love Working With Us:

• Impactful Work: Your contributions will directly shape the future of our company.
• Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
• Freedom: Flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland.
• Health: We offer a health Insurance package for hybrid mode (Cyprus, Poland) and a health corner in the Cyprus office.
• Wealth: We offer a competitive salary.
• Balance: Flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
• Collaborative Culture: Work alongside passionate professionals who are as driven as you are.