Stay Group

Stay Group is a dynamic marketing company that specializes in transforming great ideas into successful projects in the iGaming area. We are currently seeking enthusiastic and motivated individuals to join our team as the Affiliate Marketing Specialist.
In this role, you will play a crucial part in expanding our brand exposure and establishing long-lasting relationships with our affiliate partners. that specializes in transforming great ideas into successful projects in the iGaming area.

Responsibilities:

• Identify and cultivate relationships with key affiliate partners, negotiating and optimizing agreements to maximize mutual benefits.
• Analyze affiliate performance metrics and KPIs to assess effectiveness and identify opportunities for optimization.
• Collaborate cross-functionally with marketing, sales, product, and finance teams to align affiliate initiatives with overall business objectives.
• Stay abreast of industry trends, competitor activities, and regulatory changes to inform strategy and maintain a competitive edge.
• Continuously evaluate and improve affiliate program processes, tools, and resources to enhance efficiency and scalability.
• Monitor and ensure compliance with affiliate marketing guidelines, regulations, and best practices.
• Participate in conferences and industry events to build partner network.

Requirements:

• At least 3 years of experience in a similar position in affiliate marketing in the iGaming industry.
• Previous experience driving traffic from Au, Ca, NZD.
• Deep understanding of affiliate marketing principles, strategies, and best practices, particularly in the gaming sector.
• Strong analytical skills and proficiency in data-driven decision-making, with experience using affiliate tracking and reporting tools.
• Excellent communication, negotiation, and relationship-building skills.
• Results-oriented mindset with a focus on driving measurable outcomes and achieving business goals.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.
• Fluent in written and spoken English.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Kyiv for an inspiring in-person experience.
• Flexibility:
  enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing Company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We are currently looking for an enthusiastic and motivated professional to join our CRM & Retention team. As the Head of CRM & Retention, you will be responsible for building and leading a high-performing team, optimizing processes with clear KPIs, and driving financial results through effective retention strategies.
 

Requirements:

• At least 3 years of experience in CRM, retention, or related fields within the gambling industry or similar sectors.
• Proven track record of developing and implementing successful CRM and retention strategies.
• Deep understanding of customer lifecycle management and segmentation.
• Expertise in designing and executing personalized retention campaigns.
• Strong knowledge of CRM tools and platforms 
• Ability to analyze customer data and translate insights into actionable retention strategies.
• Experience in developing loyalty programs and bonus policies aimed at increasing customer retention.
• Focus on achieving key KPIs related to customer retention, lifetime value (LTV), and churn reduction.
• Strong analytical skills with the ability to make data-driven decisions.
• Proficiency in English at a B1/B2 level.
   

Main Responsibilities:

Building and Managing the CRM & Retention Department:

• Creating and leading a high-performing CRM and retention team.
• Streamlining processes and setting clear KPIs for the team and individual members.
• Ensuring a strong focus on achieving financial results through effective retention strategies.

Developing Retention Strategies:

• Designing and implementing personalized retention campaigns tailored to different customer segments.
• Creating exclusive offers and loyalty programs to increase customer engagement and retention.

Implementing CRM Tools and Technologies:

• Leveraging CRM platforms to improve customer engagement and retention.
• Automating processes to enhance efficiency and effectiveness in retention efforts.

Collaboration with Other Departments:

• Establishing seamless collaboration with marketing, sales, and VIP departments to ensure a unified approach to customer retention.
• Sharing insights and data to optimize cross-departmental strategies.

Personalized Customer Approach.

• Developing a personalized approach for customers, considering their preferences and behavior.

Development of Bonus and Loyalty Policies:

• Designing bonus policies and loyalty programs aimed at increasing customer retention and lifetime value.
• Continuously optimizing these policies based on customer feedback and performance data.

Business Metrics Orientation:

• Developing and executing strategies aimed at achieving key financial performance indicators, such as retention rate, churn rate, and customer lifetime value (LTV).
• Regularly monitoring and reporting on the performance of retention initiatives.

Decision-Making:

• Addressing and resolving issues related to CRM and retention operations promptly and effectively.
• Making data-driven decisions to optimize retention strategies and improve overall customer satisfaction.
• This role requires a strategic thinker with a strong focus on customer retention and the ability to lead a team towards achieving significant financial results.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently,  we are looking for a Media Buying Tech Specialist. You will be the technical backbone of the media buying team, responsible for integrating new products into tracking systems, setting up postbacks, and ensuring smooth operation of all technical flows - from traffic tracking to external tools and resources. 

Requirements:

• Minimum 0,5-1 year of experience as a technical specialist in a product company or CPA team.
• Hands-on experience working with different tracking systems (e.g., Keitaro or similar).
• Understanding of postback setup, traffic tracking, and attribution models.
• Experience working with multiple products and traffic sources.
• Basic understanding of CPA marketing and media buying workflows.
• Ability to troubleshoot technical issues related to tracking and integrations.
• Attention to detail and strong analytical thinking.
• Good communication skills and ability to work closely with media buyers and internal teams.
   

Responsibilities:

• Integration of new products and offers into the Keitaro tracking system.
• Set up, test, and optimize postbacks for accurate tracking and attribution.
• Integration and technical setup of new traffic resources (rented applications, advertising accounts, third-party tools, etc.).
• Ensuring correct data flow between traffic sources, trackers, and internal systems.
• Troubleshooting tracking, postback, and integration issues.
• Monitoring, tracking accuracy, and performance metrics.
• Collaboration with media buyers, developers, and analytics teams to support campaign launches.
• Documentation of technical setups, integrations, and best practices.
• Support of scaling processes from a technical perspective.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Join us as a VIP Team Lead and become the architect of exceptional VIP experiences in iGaming. In this role, you’ll design and scale end-to-end VIP strategies - from first contact to long-term loyalty - lead and grow a high-performing VIP team, launch personalized campaigns and offers, and work closely with different departments.

If you enjoy building processes, motivating people, testing bold hypotheses, and turning premium service into real revenue - this is your arena.

Key Responsibilities:

• Development and implementation of strategies for attracting, onboarding, retaining, and developing VIP players.
• Preparation of personalized offers and communication scenarios for different categories of VIP players (new VIP, active VIP, churn VIP).
• Building an end-to-end VIP service process - from the first contact to long-term retention and reactivation.
• Managing the daily work of the VIP managers' team: monitoring KPI performance, participating in training, onboarding new employees, and conducting regular performance reviews.
• Budget planning and approval for VIP programs: calculating costs for gifts and events.
• Continuous collaboration with analytics to evaluate team performance, segment the player base, and measure the impact of campaigns on key KPIs (GGR, NGR, Churn, ReDepRate, ARPU VIP).
• Developing and testing hypotheses to increase deposits (upsell), drive activity, and enhance VIP player engagement.
• Preparing and executing personalized campaigns.
• Organizing greetings, gifts, and personalized surprises for VIP players, ensuring delivery and collecting player feedback.
• Planning and executing offline activities (meetings, trips, exclusive events) for the top-tier segment.
• Ongoing coordination with Marketing, Support, CRM, Creative, and Product teams to prioritize VIP player requests and align cross-functional activities.
• Compiling regular reports on team performance, player feedback, and key metrics for the VIP segment.
• Creating a knowledge base and standards for VIP client management, including scripts, communication guidelines, and action algorithms for various situations.
• Launching and monitoring new initiatives to improve conversion, retention, and reactivation of players.
   

Requirements:

• 1+ years of experience managing Sales & VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• English level: B2+.
• Proven experience managing and developing a VIP team (task setting, KPI tracking, onboarding, performance reviews).
• Strong expertise in VIP player segmentation, personalization, and building tailored communication scenarios.
• Data-driven mindset with hands-on experience working with key metrics such as GGR, NGR, ARPU VIP, ReDepRate, and Churn.
• Experience planning and managing VIP budgets, including gifts, bonuses, events, and offline activities.
• Strong cross-functional collaboration skills and leadership mindset, with the ability to drive initiatives end-to-end.

Benefits:

• Freedom to choose where to work:  work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.