StarWind

StarWind Software is a global leader in virtualized shared storage and hyperconverged infrastructures. We have opened the position for Technical Support Engineer with good communication skills and attitude to join our innovative team. The company is continuously developing to meet the highest demands of our customers. As a result, in 2020, StarWind Software has been recognized byGartner Peer Insights ‘Voice of the Customer' for HCI as a vendor with the highest rank. We constantly work on the further development of our existing products as well as the introduction of new technologies in the industry. Therefore, this position would be a perfect upgrade opportunity for system administrators and helpdesk engineers.

We offer:

• interesting, responsible, and challenging job
• remote work
• medical insurance
• a friendly team of experienced engineers
• US working hours (4 pm — 1 am Kyiv time)
• 24 paid vacation calendar days per year
• paid sick leave

Job responsibilities:

• Providing L1-L3 technical support to users and partners via email, web conferencing, and the phone
• Analyzing, clarifying, and resolving customer queries
• Investigating technical issues, troubleshooting and diagnosing root causes
• Researching, deploying, and configuring different environments with specific software and hardware parts
• Composing knowledge base articles and technical documentation
• Collaborating with other teams

Required:

• Fluent English (both spoken and written) and the ability to communicate effectively in English via both phone and e-mail
• Understanding and basic knowledge of storage, networking, and virtualization technologies
• Experience with administrating/maintaining Windows or Linux based environments
• Confident communication skills — work with globally distributed customers
• Strong analytical and problem-solving skills, proactive and innovative thinking (masters degree in googling)

Preferred:

• Experience in providing support to customers on their live production systems
• Experience in working with storage and backup infrastructures
• Experience with virtualization platforms such as VMware, Hyper-V

This is an exciting and challenging role with extraordinary growth opportunities! If you are interested — APPLY NOW!