SQUAD

Team Summary 

Our User Acceptance Testing & Market Research team is a group of experts focused on validating product functionality from a user perspective to support successful go-to-market decisions. The team collaborates across Product, Design, and Engineering departments to provide data-driven recommendations for feature improvements. We approach all testing from an end-user perspective to ensure optimal customer experience. Our approach combines early engagement, iterative feedback, and data-informed decisions to identify usability gaps, align with business goals, and enhance user experience. 

Job Summary
This role suits someone naturally curious, with strong critical thinking and ability to work independently in a dynamic, multi-cultural and diversified environment.
 

Responsibilities and Duties

• Conduct in-depth research to fully understand product features, functions, and intended use cases.
• Perform user acceptance testing of software and hardware following real-world scenarios at testing sites.
• Identify bugs, inconsistencies, or user experience issues through structured and exploratory testing.
• Collaborate with internal teams—including Product, Engineering, and Program Management — to clarify testing needs and share key findings.
• Interpret test findings to generate actionable insights, prepare reports, and create presentations for stakeholders.
• Monitor and analyze competing products and technologies in the market, providing benchmarking comparisons and highlighting strengths and areas for improvement.
   

Qualifications and Skills

• 1.5+ years of experience in manual testing with emphasis on UAT and market research.
• Knowledge of QA methodologies and familiarity with common tools (Jira, Confluence, etc).
• Experience testing software and hardware in a production environment.
• At least Intermediate level of written and spoken English.
• Strong communication and collaboration skills with a customer-focused mindset.
• Proven analytical and presentation skills.
   

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.
• Competitive compensation and perks. Annual performance review.
• Gig-contract.
• 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
• Medical insurance is provided from day one. Sick leaves and medical leaves are available.
• Remote working mode is available within Ukraine only.
• Free meals, fruits, and snacks when working in the office.

Our Systems Engineering team is growing, and we're looking for a Lead Systems Engineer to guide our expansion beyond our current capacity. We're a results-focused group with a friendly, open atmosphere, dedicated to collaborating on complex challenges and constantly improving our infrastructure. We believe in strong communication and readily share knowledge to achieve our goals.

This role is perfect for a technical expert with deep knowledge of corporate infrastructure management—servers, networks, and cloud environments. In this role you'll use your expertise to mentor others, standardize our processes, and lead the team toward achieving common goals.

RESPONSIBILITIES AND DUTIES

• Deploy, configure, and maintain corporate IT infrastructure (servers, storage, networks, virtualization, cloud)
• Ensure high availability, scalability, and performance of critical systems and services
• Mentor junior engineers, conduct technical training, and promote professional growth and knowledge sharing within the team.
• Manage and optimize on-premise and hybrid cloud environments (e.g., VMware, AWS)
• Define and enforce infrastructure standards, documentation, and operational procedures
• Oversee infrastructure security measures in collaboration with the Information Security team
• Act as a technical lead and escalation point for complex system incidents
• Drive automation initiatives to improve efficiency and reduce repetitive work

• Plan and execute system upgrades, migrations, and lifecycle management

   

QUALIFICATIONS AND SKILLS

• Proven experience with hybrid infrastructure (macOS/Windows/Linux administration)
• Good knowledge of networking (Cisco Meraki), virtualization platforms, cloud environments (AWS), and MDM (e.g., Jamf, Workspace ONE or similar)

• Hands-on experience with monitoring (e.g., Prometheus, Grafana), backup, and identity management (e.g., Okta, SSO) tools 

   

NICE TO HAVE

• Good knowledge of scripting languages (PowerShell, Bash, Python), IaC tools (Terraform, Ansible), and containerization (Docker, Kubernetes) will be a significant advantage.

• Hands-on experience with identity management (e.g., Okta, SSO) tools 

   

WE OFFER MULTIPLE BENEFITS THAT INCLUDE

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

Team Summary

Our IT Support team is responsible for managing and resolving complex technical issues, ensuring a stable and efficient technology environment for the entire organization. We are focused on both high-priority issue resolution and continuous process improvement. We also play a key role in coordinating with other departments, including HR and Recruitment, to streamline the  onboarding and offboarding processes.

Job Summary

The IT Support Lead directs and mentors the support team while actively participating in resolving complex technical issues. This role combines leadership with hands-on technical expertise, responsible for both leading the IT support team and providing direct on-site support for advanced incidents.

Responsibilities and Duties

• Lead and mentor the IT support team members to enhance their skills, foster a collaborative environment, and boost overall performance.
• Serve as the primary point of escalation for complex and high-priority technical issues, providing advanced troubleshooting and expert guidance to the team.
• Provide direct, hands-on technical support for escalated incidents, user requests, and complex hardware/software issues, both remotely and in person.
• Monitor team performance by tracking key metrics (e.g., ticket volume, resolution time, user satisfaction) and generate regular reports for IT management.
• Manage IT support projects, including hardware refreshes, software rollouts, and system upgrades, ensuring they are completed on time and within scope.
• Coordinate with other departments, including HR and Recruitment, to streamline the IT onboarding and offboarding processes for all employees.
• Manage physical IT assets, including inventory, on-site setup, and maintenance of computer systems and network hardware.
• Assist with procurement decisions and ensure all systems and configurations comply with company standards and security policies.

Qualifications and Skills

• Hands-on experience in troubleshooting complex issues across macOS, Windows, and Linux operating systems, as well as server environments.
• Advanced knowledge of network architecture, infrastructure management, and security principles, including firewalls, VPNs, and endpoint security.
• Proven experience in administering and optimizing ITSM platforms like Freshservice and Jira to improve support workflows, manage service level agreements (SLAs), and enhance user satisfaction.
• Good knowledge of IT Asset Management and proven ability to manage the lifecycle of IT assets (inventory, procurement) and vendor relations, to ensure all systems comply with company standards and security policies.
• Hands-on experience with key IT tools and platforms such as Jamf, Cisco Meraki, Google Workspace, and VMware Workspace ONE.
• Proven ability to coach, mentor, and develop technical staff, fostering a culture of collaboration, continuous improvement, and high performance.
• Good communication skills to effectively collaborate with stakeholders across all levels of the organization and act as a liaison for the IT team.

• Good spoken and written English.

   

Nice to have

• Advanced scripting and automation skills to streamline team workflows and system management.
• Hands-on experience with IAM systems such as Okta.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

Team Summary

We are a small, focused team of Software Development Engineers in Test (SDETs) building and scaling automation frameworks that validate firmware platforms. Our mission is to ensure high-quality, reliable test coverage that supports product development at scale. We are currently building our lab infrastructure from the ground up, designing and deploying physical testing environments and devices, while establishing the supporting infrastructure that ensures automation runs smoothly and reliably across diverse platforms.
 

Job Summary
As the Lab Infrastructure Engineer, you will be the top-level technical expert responsible for ensuring our laboratory's scalability, reliability, and readiness for complex testing needs. This role is focused on designing and implementing advanced hardware and software lab solutions, automating infrastructure and configuration management, and resolving our most challenging technical issues.

Responsibilities and Duties

— Drive the design, architecture, and implementation of the lab infrastructure from scratch, taking full responsibility for the final result and proposing optimal solutions.

— Perform hands-on setup, maintenance, and optimization of test environments, which includes soldering of embedded components.

— Work closely with SDETs to enable efficient testing pipelines.

— Implement automation and orchestration for the hardware and software involved in lab operations.

— Identify bottlenecks, propose optimizations, and make the lab more reliable and scalable.

— Work on-site at one of our Kyiv laboratories.

Qualifications and Skills

— Proven experience in designing, implementing, and scaling on-premises infrastructure, including physical test devices and supporting systems.

— Strong expertise in Unix/Linux systems and networking fundamentals (LAN/Wi-Fi, DNS, DHCP, NAT) and robust network design.

— Hands-on experience with CI/CD practices, developing automation infrastructure frameworks, and support tools.

— Proficiency with orchestration and configuration management tools (e.g., Ansible).

— Soldering skills and basic understanding of PCB design and schematic.

— Practical experience with Raspberry Pi/Arduino for building and testing solutions.

— Advanced problem-solving abilities for complex hardware, software, and network issues, with a forward-thinking approach to suggesting lab infrastructure optimizations.

— The ability to take full ownership of lab operations and results, while actively partnering with SDETs and other teams to achieve shared goals.

— An Upper-Intermediate level in both written and spoken English (B2).

Nice to have

— Hands-on experience with Docker (exposure to Kubernetes is a plus).

— Experience with AWS or other cloud services.

We offer multiple benefits that include

— The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.

— Competitive compensation and perks. Annual performance review.

— Gig-contract.

— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.

— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.

— Medical insurance is provided from day one. Sick leaves and medical leaves are available.

— Remote working mode is available within Ukraine only.

— Free meals, fruits, and snacks when working in the office.

Team Summary

Our Lab Infrastructure Engineering team is the driving force behind our mission-critical end-to-end testing. We are seeking a Lead to guide the strategic direction of our lab, which integrates complex hardware setups, custom-built testing nodes, and robust automation frameworks. Our team focuses on delivering stable, scalable environments that empower development and QA teams to run critical tests with confidence, ensuring the quality of our mobile devices and firmware.
 

Job Summary
To achieve this mission of delivering stable, scalable environments, we are seeking a Lead Lab Infrastructure Engineer. In this role, you will take ownership of the planning, development, and operation of our testing laboratory. You’ll lead a small but highly skilled team of Lab Infrastructure Engineers, guiding them in building and maintaining the physical and virtual infrastructure that supports large-scale mobile and firmware testing.

Responsibilities and Duties

— Lead the lab's evolution, setting its strategic direction and ensuring alignment with business and engineering goals.

— Oversee the design, assembly, and configuration of physical test nodes, racks, and network topologies.

— Plan, implement, and maintain multiple testing environments across various automation domains, including mobile and firmware.

— Establish and enforce best practices for lab operations, including infrastructure orchestration, Root Cause Analysis (RCA), and continuous improvement of monitoring systems across both lab and cloud environments.

— Collaborate with QA automation and cross-functional testing teams to deliver reliable test environments.

— Lead troubleshooting efforts for complex lab, device, or network issues.

— Work on-site at one of our Kyiv laboratories.

Qualifications and Skills

— Proven expertise in designing, implementing, and scaling on-premise infrastructure, including network equipment, physical servers, and single-board mini computers, and supporting systems.

— Experience in leadership roles, with a demonstrated ability to guide and mentor team members.

— Expertise in Unix/Linux systems, networking fundamentals (LAN/Wi-Fi, DNS, DHCP, NAT, VLANs), and physical lab infrastructure (assembly, configuration, maintenance).

— Practical experience with Infrastructure as Code (IaC) tools like Terraform/Terragrunt, configuration management tools such as Ansible (preferred), and CI/CD pipelines.

— Proficiency in scripting (Python is primary) and strong troubleshooting skills for hardware, software, and network issues.

— Experience with AWS services (IAM, VPC, EC2, S3, Lambda, EKS, ECS, SSM).

— An Upper-Intermediate level in both written and spoken English (B2).

We offer multiple benefits that include

— The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.

— Competitive compensation and perks. Annual performance review.

— Gig-contract.

— 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.

— Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.

— Medical insurance is provided from day one. Sick leaves and medical leaves are available.

— Remote working mode is available within Ukraine only.

— Free meals, fruits, and snacks when working in the office.