Softermii
Since 2014, we have withstood COVID-19 and now saving jobs and projects to support Ukraine’s economy (since russia’s armed aggression against Ukraine’s sovereignty our main R&D center still is in Ukraine)
🖼Every day we add a new project to our portfolio in the following areas of expertise:
— Healthcare
— Real estate
— Livestream E-commerce
— Fintech (WealthTech, Capital Trading)
— Real-Time Communications (RTC)
In addition, we develop 2 of our own solutions that help our customers get faster applications for video or audio calls or an applications for real estate with 3D visualization.
😉Company mission:
Softermii: Succeed Without (L) imitations
We will turn any idea into a valuable product.
💪Our plans as a company:
We want to move from a regular outsourcing business to an ecosystem of outsourcing, education, and product development companies.
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· 86 views · 16 applications · 9d
Payments Analyst (Antifraud)
Full Remote · Worldwide · Product · 1.5 years of experience · B2 - Upper IntermediateWe’re looking for Fraud & Payments Analyst (iGaming) for our client. Our client Milliorize (www.milliorize.com) provides end-to-end platforms and services for the iGaming industry. Our focus is on delivering Social Casinos with superior player experiences...We’re looking for Fraud & Payments Analyst (iGaming) for our client.
Our client
Milliorize (www.milliorize.com) provides end-to-end platforms and services for the iGaming industry. Our focus is on delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.
The main product is the B2C product SweepLuxe, a free-to-play social casino. It combines entertainment with a social aspect — events, bonuses, clubs.
The company’s goal is not just to build games, but to create a modern iGaming ecosystem that gives players the best possible experience.👬Why we have opened this vacancy: Team extension.
👨💻Type of cooperation: Full-time.
Your responsibilities:
- Monitor transactions and user activity to identify potential fraud / Money laundering cases
- investigate flagged accounts and transactions to determine legitimacy
- Checking KYC documents, making sure legitimacy
- Assist with anti-money laundering and KYC procedures
- Oversee payment processing( working on requested reededms ) across multiple payment methods
- cooperate with payment services providers
- Resolving customer payment issues e.g : missind purchases, missing receipts
- Balance fraud prevention with customer experience and satisfaction
- Stay updated on the latest fraud trends and techniques in the industry
You will join as the first team member under the guidance of an experienced Lead.
Our expectations:
- 1.5+ years in payments, withdrawals, and fraud within the iGaming industry.
- Experience working with customer redemptions.
- Experience with KYC tools, e.g., SumSub, Jumio, Veriff.
- Experience working with various PSP providers, e.g., WorldPay, Nuvei, Trustly.
- Bonus points: Experience working with PIQ and/or fraud tools such as SEON or Sift.
- At least Upper Intermediate English level ( written and verbal);
- Strong analytical skills with the ability to identify patterns and analyze large amounts of data.
- Excellent problem-solving abilities.
- Strong communication skills, with the ability to clearly present findings and insights.
Who will you have the opportunity to meet during the hiring process (stages): HR screening, Interview with manager, Test Task, Interview with CEO( optional)
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· 139 views · 38 applications · 16d
Customer support and payment agent
Full Remote · Worldwide · Product · 2 years of experience · C1 - AdvancedWe’re looking for a Customer support and payment agent for our client. Our client Milliorize (https://www.milliorize.com/) provides end-to-end platforms and services for the iGaming industry. Our focus is on delivering Social Casinos with superior...We’re looking for a Customer support and payment agent
for our client.Our client
Milliorize (https://www.milliorize.com/) provides end-to-end platforms and services for the iGaming industry. Our focus is on delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.
The main product is the B2C product SweepLuxe, a free-to-play social casino. It combines entertainment with a social aspect — events, bonuses, clubs.
The company’s goal is not just to build games, but to create a modern iGaming ecosystem that gives players the best possible experience.
Why we have opened this vacancy: Team extension.
Type of cooperation: Full-time.
Team: 3 customer support agents, Head of Customer Support
Working schedule: afternoon shift 3PM - 11.30 PM CET - 30 min break, but needs to be flexible to cover morning and night shifts if needed.
Your responsibilities:
- Respond to customer inquiries via chat and email, including VIP support.
- Resolve customer issues promptly and professionally to ensure high customer satisfaction.
- Review and verify customer KYC documents according to internal company procedures.
- Add and adjust customer promotions as authorised.
- Monitor and manage Trustpilot reviews, escalating issues when necessary.
Our expectations:
- 2+ years of customer support experience in iGaming company;
- Hands-on experience with at least one support tool such as TalkTwo, Zendesk, HelpDesk, or similar.
- Familiarity with KYC verification tools (e.g., Sumsub, Jumio, Veriff) is a strong plus.
- Strong teamwork skills, empathy, and a genuine willingness to support colleagues.
- Reliability and a proactive attitude.
- Fluent English
Who will you have the opportunity to meet during the hiring process (stages): HR screening, Interview with manager, Interview with CEO( optional).
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