SMTP

SMTP.com Integrated Operations Center is looking for an ambitious Middle Operations Engineer to join our growing team. A successful candidate will be essential in maintaining a modern email delivery platform that serves thousands of customers worldwide. 

You will support a complex email delivery platform and ensure its stability and availability.

As part of Integrated Operations, you will work closely with DevOps, Development, and Customer Success departments, performing a critical role in connecting the dots between the early stages of new product creation and its live delivery and continuous support and improvements.

Requirements:

• 4+ years of hands-on recent experience in Linux server-side system administration (including advanced OS network administration)
• Practical experience and core concept understanding of the industry-standard Incident Management process
• Ability and willing to create and maintain best-in-class technical documentation, processes, and procedures 
• Solution-driven mindset, strong problem-solving skills 
• Ability to be a part of off-hours on-call rotation and escalation schedule
• Confident spoken and written English language

Qualifications/Experience:

• Hands-on expertise in Linux OS (Ubuntu, AWS Linux) administration
• Experience in virtualization and containerisation technologies (LXC, Docker swarm, K8S as a plus) and Cloud computing (AWS experience preferred).
• Bash/python scripting experience for daily routine automation.
• General database administration experience (SQLs, Redis, MongoDB)
• Experience in DNS server administration (management, replication, redundancy, configuration)
• Experience (1+ years) in task automation - Ansible CM or similar
• Experience in monitoring systems administration (Prometheus+Grafana)

Responsibilities:
 

• Maintain and support a hybrid ecosystem of 500+ servers, ensuring stability, reliability, and performance across on-premises and cloud environments.
• Execute and improve Operations processes that align with defined SLOs/SLAs, helping the team achieve uptime and service availability goals.
• Play a key role in incident management, serving as an escalation point for complex issues and providing efficient, timely resolutions during both business hours and on-call rotations.
• Support and enhance monitoring and observability systems to enable faster detection, alerting, and resolution of issues with minimal customer impact.
• Assist in implementing and maintaining high-availability, backup, and disaster recovery solutions to ensure business continuity.
• Collaborate with DevOps and platform teams on cloud and infrastructure initiatives, contributing expertise in operations, monitoring, and day-to-day system support.
• Contribute to hybrid infrastructure optimization, identifying opportunities for better resource utilization and operational efficiency.
• Maintain accurate and current documentation for systems, infrastructure components, services, and processes to support consistency and knowledge sharing.
• Participate in the release management cycle, ensuring operational readiness and smooth integration into production environments.

We offer:
⏰  B2B contract / Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents
🏝 Social package: paid vacation and sick leaves (29 days)
💸 A transparent assessment and reward policy with a yearly review
👍 Ongoing professional development
🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!
 

SMTP.com Integrated Operations Center is looking for a skilled and responsible DevOps Engineer to join our Platform team. A successful candidate will be essential in maintaining and continuously improving a modern hybrid email delivery platform that serves thousands of customers worldwide, with a strong focus on automation, reliability, and Infrastructure-as-Code (IaC).

You will architect, implement, and maintain our complex hybrid infrastructure, ensuring its stability, security, and high availability.

As part of the Platform team, you will work closely with Development, Operations, and Customer Success departments, playing a critical role in establishing and upholding the technical foundation for the entire product development and delivery lifecycle.

Requirements:

• 3+ years of hands-on recent experience with System Administration (Server side Linux).
• Proven practical experience with Infrastructure-as-Code (IaC) tools (Terraform, CloudFormation) and configuration management tools ( Ansible, Puppet).
• Good understanding of core networking principles and protocols (TCP/IP model, load balancing, troubleshooting).
• Practical experience with different monitoring tools and services aimed at meeting SLO/SLA requirements (incident prevention and proactive reaction techniques).
• Clear understanding of industry-standard Incident Response and Management processes.
• Ability to be a part of off-hours on-call rotation and escalation schedule as a Subject Matter Expert (SME).
• Solution-driven mindset, strong problem-solving and critical thinking skills.
• Ability to assess priorities, manage self-coordination, and deliver results in line with Company goals.
• Confident spoken and written English language.

Qualifications/Experience:

• Hands-on expertise in Linux OS (Ubuntu, AWS Linux) administration
• Experience with CI/CD tools and concepts (Jenkins, GitLab CI, GitHub Actions).
• Experience with bare metal servers installation from scratch (PXE, IPMI/iDrac/iLO).
• General database administration experience (SQLs like MySQL/PgSQL, in-memory DBs like Redis/RabbitMQ).
• Understanding of mail protocols (SMTP, POP3, IMAP) and related configurations (SPF, DKIM, DMARC).
• Experience in DNS server-side management and administration (recursors, zone management, various RR types).
• Bash/Python scripting experience for daily routine automation and infrastructure improvements

Responsibilities:
 

• Build, maintain, and resolve problems within a hybrid ecosystem of 500+ servers, emphasizing automation and Infrastructure-as-Code.
• Adhere to and continuously improve Platform team processes and procedures to meet target Service Level Objectives (SLO) / Service Level Agreements (SLA) and uptime goals.
• Act as a Subject Matter Expert (SME) for escalated infrastructure issues, providing timely and efficient last-mile solutions during incident resolution (including on/off hours on-call escalation participation).
• Support and optimize monitoring systems and related services, focusing on early incident detection and automated resolution.
• Architect and implement High Availability, Disaster Recovery, and Business Continuity (Backup) solutions.
• Lead technical efforts for Platform Development Life Cycle (PDLC), including CI/CD pipeline automation and release management.
• Contribute to and optimize hybrid resource management and utilization strategy, participating in cost optimization/performance improvement activities.
• Maintain accurate and current documentation (runbooks, UML, new component details) for the infrastructures, systems, components, and network layers.

We offer:
⏰  B2B contract / Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents
🏝 Social package: paid vacation and sick leaves (29 days)
💸 A transparent assessment and reward policy with a yearly review
👍 Ongoing professional development
🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!