Sii Ukraine

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

We are looking for a Help Desk Specialist to join our team at Sii Ukraine. You will join a Service Desk Team for one of the biggest delivery companies. You will take responsibility for troubleshooting issues with computer hardware and providing general IT assistance.

Your tasks:

• Prepare laptops for new employees and recover laptops for terminated employees
• Perform user support for the current hardware present in our office
• Provide ticket management and basic Network support with the help of our network team
• Conduct the inventory process
• Order and collect hardware
• Configure access card
• Find and interact with local hardware providers or partners
• Propose a technical solution to the local issue reported

Requirements:

• At least 2–3 years of experience in user support (Apple or Linux workstations)
• Ability to be physically present in the Kyiv office (Arsenalna metro)
• Experience in IT processes and helpdesk tasks
• Very good communication skills
• Good knowledge of English — min. B2
• Tax Residence in Ukraine is required, and fluency in the Ukrainian language

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

ServiceNow Team at Sii provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platforms used within the customer organization. Our experience spans ITSM / ITOM / ITAM / HRSD / SecOps / ITBM(PPM) modules.

As a ServiceNow Developer, you will join the team working on many projects utilizing various modules and applications on the ServiceNow platform. Don’t miss this exciting opportunity!

Your tasks:

• Analyzing and participating in review sessions – analyzing development needs and taking part in requirement analysis, design reviews, and SCRUM meetings
• Creating and maintaining documentation, and technical solution validation before deployment
• Developing and administering ServiceNow, including configuration, security, data management, workflow, integrations (REST/SOAP), platform upgrades, and skipped record reviews
• Developing solutions, scripting (Business Rules, UI Actions, ACLs, etc.), Flow/Workflow creation, portals, widgets, and dashboards with reporting capabilities
• Ensuring compliance with internal development standards and identifying automation opportunities to improve user experience

• Providing support in testing, deployment activities, and mentoring of less-experienced team members

   

Requirements:

• Minimum 3 years of experience as a ServiceNow Developer
• Experience on core ServiceNow modules like HR Service Delivery, Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management
• Methodical and focused approach to work
• Good analytical and communication skills
• Respective ServiceNow certifications would be an asset
• Excellent command of English, enabling effective and fluent communication
• Tax residence in Ukraine is required