ShipHawk

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

Responsibilities:

• Develop new product features
• Develop customizations, reports, and integrations with external systems
• Collaborate with internal teams to align Acumatica functionality with business needs.
• Troubleshoot and resolve Acumatica-related issues.
• Documenting completed tickets for internal and external users
• Improve development process and infrastructure required for building Acumatica integration

Requirements:

• Strong C#/.NET development experience (minimum 5 years)
• Proficiency in at least one of the following: Ruby, JavaScript (React), PHP, Python
• Understanding of Acumatica’s customization engine and data model.
• Experience with Acumatica integrations via REST APIs
• Knowledge of SQL and ability to write optimized queries

Bonus Points:

• Experience developing for Acumatica using Acumatica Framework and C#
• TMS / WMS / Logistics industry experience
• Experience with other ERP systems (NetSuite, Dynamics F&O/BC/NAV etc.)
• Understanding of cloud-based architectures and DevOps principles
• Experience working with third-party logistics (3PL) integrations

Benefits We Offer:

• Stock options
• $100/month for Health & Wellness expenses
• $500/year for medical expenses
• 20 PTO days

• Top-level hardware of your choice, ownership will be passed to you

   

Ready to join our team? Apply now!

Join ShipHawk’s Support Team and help shape the future of shipping and warehouse automation. We’re looking for a Level 2 Technical Support Engineer who loves solving complex problems, working with APIs, and supporting real-world logistics challenges across our shipping and Warehouse Management System (WMS) platforms. 

What You’ll Do

• Troubleshoot and resolve complex issues in our SaaS platform and WMS product.
• Support customer API integrations and technical configurations.
• Customize packing/shipping labels and workflows based on customer needs.
• Work with Engineering, Product, and Success teams to drive resolutions and improvements.
• Guide customers and translate technical solutions into clear, easy-to-understand answers.
• Deliver high-quality support for both standard and premium clients.

• Work schedule: 4:00 PM — 1:00 AM Kyiv time (to align with US business hours).

   

   

What You Bring

• 3+ years of experience in technical support or a similar role (SaaS/eCommerce/WMS ideal).
• Strong troubleshooting skills and ability to read JSON, logs, and basic code (Java, JS, PHP, etc.).
• Familiarity with APIs (REST), Postman, HTML, Liquid, or similar tools.
• Excellent communication skills and customer-first mindset.
• Experience with CRM/ticketing systems (e.g. Salesforce Service Cloud).
• Excellent verbal and written English.
• Strong ownership mindset with a high sense of urgency, excellent attention to detail, and the ability to work independently with minimal direction.
• Bonus: understanding of WMS, shipping, or ERP systems like NetSuite.

We’re looking for an AI Product Engineer who combines strong software engineering skills with a product mindset. You’ll work across data, APIs, and front-end experiences to design and build AI-prowered systems that understand our data, automate workflows, and deliver real value to internal and external users.

You should be comfortable making decisions, experimenting, and driving projects from idea to production without waiting for detailed direction. 

That is a hands-on engineering and product role with direct impact on company direction and strategy.

Responsibilities:

• Take joint ownership with Product Management for new products end-to-end - from technical design and data architecture to how users experience it.
• Integrate diverse data sources (Salesforce, Confluence, Jira, Google Drive, Slack, etc.) into unified context pipelines.
• Build APIs, services and UI components that make AI capabilities accessible to internal and external users.
• Prototype and iterate on AI product concepts, from prompt design to model integration and user feedback looks.
• Collaborate with engineering, product, support and operations teams to identify high-impact use cases.
• Own technical architecture for the new AI initiatives ensuring reliability and cost efficiency.

• Ensure compliance with internal security and SOC2 standards for data usage and privacy.

   

You have:

• 5+ Years developing software in a commercial environment.
• Strong programming skills in any of Ruby, Python, JavaScript, PHP.
• Experience in building production services using AWS (Lambda, ECS, S3, Bedrock, etc.).
• Experience integrating with third-party APIs and working with structured/unstructured data.
• Hands-on experience with LLM integrations, embeddings, vector databases, RAG pipelines, designing AI agents, LangChain.
• Familiarity with Snowflake, PostgreSQL.
• Understanding software design, scalability and observability best practices.
• Experience in building integrations with third-party APIs via REST, SOAP, XMLRPC, etc.

• Solid experience in building high-performance, reliable and scalable services.

   

Nice to have:

• Background in data analytics or ML pipelines.
• Shipping / Logistics / supply chain / warehouse industry experience.
• Experience with Docker, GitlabCI, Terraform.