Sharaf Media

IT Support Engineer / Systems Administrator / IT Specialist / IT Administrator / IT Manager

Role Overview

We are looking for a hands-on IT Support Engineer to manage day-to-day IT support in a small office environment. The core infrastructure is already in place (Microsoft Entra ID, Intune, Kandji), and the focus will be on user support, endpoint management, optimization, and continuous fine-tuning.

You will be the primary point of contact for IT requests, supporting both macOS and Windows endpoints for on-site and remote users, while ensuring security, stability, and a great user experience.

Responsibilities

1. Identity & Access Management (Microsoft Entra ID)

·   Administer and support Microsoft Entra ID (Azure Active Directory), including user lifecycle management, groups, roles, and RBAC.

·   Manage and secure integrations with cloud applications and SaaS services.

·   Configure, monitor, and maintain Conditional Access and Multi-Factor Authentication (MFA) policies.

·   Perform regular access reviews and ensure permissions align with internal security and compliance policies.

2. Endpoint & MDM Management

·   Configure, deploy, and manage MDM solutions for:

o   macOS (Kandji / Jamf)

o   Windows (Intune)

o   iOS and Android device

·   Maintain compliance, security baselines, and device health.

·   Continuously optimize MDM profiles, policies, and application deployments.

3. IT Support & Troubleshooting

·   Act as the single point of contact for IT support requests in the office.

·   Troubleshoot hardware, OS, application, and access problems efficiently.

·   Support users both on-site and remotely, ensuring minimal downtime.

·   Assist users with secure access to corporate applications and resources.

·   Escalate complex issues to administrators, vendors or external partners when required.

4. Jira Administration (Preferred)

·   Administer and maintain Jira (users, permissions, projects, workflows).

·   Support Jira users and troubleshoot access or configuration issues.

·   Ensure Jira configuration aligns with internal workflows, security, and data protection requirements.

Qualifications & Skills

·   3+ years of experience in IT support, IT administration, or a similar role.

·   Clear communication skills and a user-oriented mindset.

·   Strong hands-on experience with endpoint support (Windows & macOS).

·   Practical experience with Microsoft Entra ID (Azure AD).

·   Experience with MDM platforms such as Intune, Kandji, Jamf, or equivalent.

·   Solid troubleshooting, analytical, and problem-solving skills.

·   Nice to have familiarity with next-generation firewalls (NGFW) and core networking concepts.