sempico.solutions

Who are we?

Sempico Solutions is an international telecom company and business messaging service built around our own product — the Gatum messaging platform. We help our clients deliver different types of messages, such as marketing campaigns, verification messages, OTPs (one-time passwords), and more.

Our mission is to provide fast, simple, and reliable communication between businesses and customers — through SMS and messaging apps — with global reach, anywhere, always.

Our benefits:

• Work in a fast-growing product company where you can grow together with the business.
• Annual paid vacation of 24 calendar days and paid sick leave.
• Remote working format.
• Convenient working hours from Monday to Friday from 9.00 to 18.00 UTC+2 (including 1 hour for lunch).
• Competitive salary: base rate with an opportunity to review each 6 months.
• Step-by-step onboarding and training process.
• Planning your individual career path together with your manager.
• Reimbursement of expenses for professional development courses/certifications (up to 75% in agreement with the management).
• Strong positive product-company culture with a good sense of humor.

What about the team? 

🏡 100% remote | 🌎 Global team 

At our company, everyone is on a first-name basis. There’s no unnecessary bureaucracy. We work together, support each other, and move toward common goals. At Sempico Solutions, you’ll quickly feel what it means to be a real part of the Team.

Requirements

Our ideal candidate should have:

At Sempico Solutions, we’re looking for a proactive and technically strong Support Specialist who doesn’t just respond to tickets, but takes ownership of client success and service quality.

You are someone who understands how messaging platforms work, can think systemically, and communicates clearly with both clients and internal teams.

• Fluent Ukrainian, and English at B2 Upper Intermediate level or higher (both spoken and written).
• Ability to clearly express thoughts, especially in written communication.
• Responsibility, honesty, and punctuality.
• A strong client needs analysis skills and the ability to select effective technological solutions.
• Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
• Self-motivated and result-oriented.
• Basic knowledge of network protocols (TCP/IP, HTTP, DNS).
• Basic knowledge of Linux command line.
• Preferred: Familiarity with SMPP protocol basics. 
• Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

What You’ll Do 

• Provide timely and professional technical support to clients and partners via email, ticketing system and other communication channels.
• Monitor SMS traffic delivery, troubleshoot message delivery issues and escalate to relevant teams when necessary.
• Analyze SMPP logs, and other system data to identify and resolve client issues.
• Assist clients with integration and interconnection processes, including SMPP, HTTP API.
• Maintain detailed records of support cases, actions taken, and resolution outcomes.
• Collaborate with internal teams (sales, routing, billing, operations) to ensure fast and accurate issue resolution.
• Stay up-to-date with system changes, platform updates, and new features relevant to messaging services.