sempico.solutions

Sempico Solutions is an innovative international company providing SMS marketing, verification, OTP and OTT messaging services, as well as its own software, and is currently looking for a Business Development Manager.

We offer:

• The opportunity to work remotely.
• A convenient work schedule from Monday to Friday, 9:00 a.m. to 6:00 p.m. (including a 1-hour lunch break).
• Competitive salary, base rate + bonus.
• Step-by-step adaptation to the position.
• Internship at the company's expense.
• Career development.
• Cooperation with international global brands and partners.
• The opportunity to improve your English language skills.
• The opportunity to attend international conferences.
• A well-coordinated team — everyone you will be working with is responsible and hard-working, and we are also progressive and friendly. Common sense and a sense of humour. No formalities — everyone here is on a first-name basis.

Now about our requirements for the specialist we are looking for:

• Fluency in Ukrainian, English — no lower than B2 Upper Intermediate level (oral and written communication), French or German is an advantage.
• Education in international business management/marketing.
• At least 2 years of experience in IT/Telecom/SMS.
• Ability to clearly formulate thoughts, especially in written communication.
• Responsibility, honesty and punctuality.
• Ability to sell, negotiate and establish long-term relationships.
• Experience in communicating and persuading clients (consulting, sales).
• Experience in effective key account management.
• Structured thinking, high level of self-organisation, attention to detail, excellent communication and teamwork skills.
• Motivated to develop and results-oriented.
• Be equipped with power supplies, as our work requires us to always be connected, have internet access and charged office equipment, according to the work schedule, regardless of whether there is electricity or not!

Responsibilities:

• Conduct ongoing search for new customers and manage existing customers by offering them additional services.
• Conduct negotiations and presentations to new and existing customers.
• Seek, develop and expand the customer portfolio. 
• Ensure clear communication and respond promptly to customer inquiries.
• Actively manage the flow of quality leads, strategically developing relationships with potential customers.
• Maintain relationships with existing customers.
• Implement retention strategies to maintain and expand relationships with key customers.
• Search for direct routes from telecommunications operators around the world.
• Use effective negotiation skills and in-depth product knowledge to successfully close deals.
• Provide insights and feedback from customer interactions to improve product and marketing strategies.
• Monitor accounts receivable and ensure timely payment from partners.
• Use existing contact networks and social media strategies to sell and promote the company's telecommunications services.
• Participate in specialised exhibitions and represent the company on the international stage.

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software. We are currently looking for an Enterprise sales manager.

We offer:

• Opportunity to work remotely.
• Convenient work schedule: Monday to Friday, from 9:00 to 06:00 (with a 1-hour lunch break).
• Competitive salary with a fixed base and performance-based bonuses.
• Step-by-step onboarding and training process.
• Internship and training at the company's expense.
• Career development opportunities.
• Collaboration with global international brands and partners.
• Chance to improve your English skills.
• Opportunity to attend international conferences.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.
  
   

Our ideal candidate should have:

• Fluent Ukrainian, and English at B2 Upper Intermediate level or higher (both spoken and written).
• Proven sales skills and results.
• Experience in B2B sales, ideally in SaaS or telecommunications.
• Ability to clearly express thoughts, especially in written communication.
• Responsibility, honesty, and punctuality.
• A strong client needs analysis skills and the ability to select effective technological solutions.
• Sales and negotiation skills with the ability to build long-term business relationships.
• Experience in client communication and persuasion (consulting/sales).
• Proven experience in key account management.
• Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
• Self-motivated and result-oriented.
• Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

Advantages:

• Experience in telecommunications.
• Experience with API products and technical sales.
• Knowledge of CRM, SalesNavigator, experience participating in exhibitions, conferences or pitches.

Responsibilities:

• Continuously search for new clients and manage existing ones, offering additional services.
• Conduct negotiations and presentations for new and current clients.
• Identify, develop, and grow the client portfolio.
• Ensure clear communication and timely responses to client inquiries.
• Actively manage a flow of quality leads and strategically develop relationships with prospects.
• Maintain relationships with current clients.
• Implement retention strategies to support and expand key client relationships.
• Use effective negotiation skills and deep product knowledge to close deals successfully.
• Provide insights and feedback from client interactions to improve product and marketing strategies.
• Manage accounts receivable and ensure timely payments from customers.
• Leverage existing networks and social media strategies to promote and sell telecom services.
• Represent the company at specialized exhibitions and on the international stage.
• Build and maintain relationships with large (enterprise-level) clients.
• Prospect new business via email, LinkedIn, Google, professional communities.
• Understand client needs and tailor solutions accordingly.
• Present Sempico’s services (SMS/HLR/MNP/API) to potential customers.
• Support clients throughout the onboarding and integration process.
• Work closely with product and support teams to ensure client satisfaction.
• Maintain client data in a CRM.
• Meeting established KPIs is a key requirement for successful performance and demonstrates a strong result-oriented approach

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software.  We are currently looking for a Technical Support Specialist with experience in telecom (ideally in an SMS hub or provider) to join our growing team.

We offer:

• Opportunity to work remotely.
• Convenient work schedule: Monday to Friday, from 9:00 to 18:00 (with a 1-hour lunch break).
• Competitive salary with a fixed base and performance-based bonuses.
• Step-by-step onboarding and training process.
• Internship and training at the company's expense.
• Career development opportunities.
• Collaboration with global international brands and partners.
• Chance to improve your English skills.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.
  
   

Our ideal candidate should have:

• Fluent Ukrainian, and English at B2 Upper Intermediate level or higher (both spoken and written).
• Ability to clearly express thoughts, especially in written communication.
• Responsibility, honesty, and punctuality.
• A strong client needs analysis skills and the ability to select effective technological solutions.
• Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
• Self-motivated and result-oriented.
• Basic knowledge of network protocols (TCP/IP, HTTP, DNS).
• Basic knowledge of Linux command line.
• Preferred: Familiarity with SMPP protocol basics. 
• Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

Main Responsibilities:

• Provide timely and professional technical support to clients and partners via email, ticketing system and other communication channels.
• Monitor SMS traffic delivery, troubleshoot message delivery issues and escalate to relevant teams when necessary.
• Analyze SMPP logs, and other system data to identify and resolve client issues.
• Assist clients with integration and interconnection processes, including SMPP, HTTP API.
• Maintain detailed records of support cases, actions taken, and resolution outcomes.
• Collaborate with internal teams (sales, routing, billing, operations) to ensure fast and accurate issue resolution.
• Stay up-to-date with system changes, platform updates, and new features relevant to messaging services.

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software. We are currently looking for a Head of Support with experience in telecom (ideally in an SMS hub or provider) to join our growing team.

We offer:

• Convenient work schedule: Monday to Friday, from 9:00 to 18:00 (with a 1-hour lunch break), Kyiv Time (official time zone name: UTC+2 / UTC+3).
• Competitive salary with a fixed base and performance-based bonuses.
• Opportunity to work remotely.
• 24 paid vacation days and paid sick leaves.
• Step-by-step onboarding and training process.
• Internship and training at the company's expense.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.
  
   

Our ideal candidate should have:

• At least 3 years of experience in a managerial position in customer service, technical support or a related field.
• Fluency in Ukrainian and English at B2 Upper Intermediate level or higher (both spoken and written) for international communication.
• Ability to express thoughts clearly, especially in writing.
• Responsibility, honesty and punctuality.
• Strong skills in analysing customer needs and the ability to choose effective technological solutions.
• Structured thinking, high self-organisation, attention to detail, excellent communication skills, high level of empathy towards customers and employees, as well as the ability to work and motivate a team, set goals, provide constructive feedback and resolve conflicts.
• Self-motivation and result-oriented.
• Experience in implementing or optimising support processes, working with ticketing systems.
• A deep understanding of telecom services (A2P/P2A SMS, SMPP hubs) and protocols (SMPP, HTTP API, TCP/IP) is required. Desirable: knowledge of the basics of the SMPP protocol.
• Basic knowledge of the Linux command line.
• Basic knowledge of SQL.
• Be technically prepared — our work requires you to be online during working hours, regardless of power outages. A reliable Internet connection and charged equipment are a must!

Main Responsibilities:

• Managing the day-to-day work of the technical support team, scheduling, conducting one-on-one meetings, mentoring, and evaluating performance. This includes organising monitoring and creating work schedules.
• Developing and implementing service standards (SOPs), instructions, and policies to improve the efficiency and quality of support. Maintaining documentation and creating knowledge bases for the team.
• Monitoring key performance indicators (KPIs) and customer satisfaction (CSAT).
• Handling the most complex technical requests (3rd level support), providing timely and professional technical support to customers and partners via email, ticket system and other communication channels, resolving conflicts with VIP customers.
• Monitoring SMS traffic delivery, troubleshooting message delivery issues, and escalating to relevant teams when necessary.
• Analysing SMPP logs and other system data to identify and resolve customer issues.
• Assisting customers with integration and interconnection processes, including SMPP and HTTP API.
• Assisting managers in meeting their requirements.
• Maintaining detailed records of support cases, actions taken, and resolution outcomes.
• Working closely with the team, development, routing, and billing departments to prioritise bugs, implement new features, and improve the product to ensure fast and accurate problem resolution.
• Monitoring request trends, maintaining ticket analytics, preparing regular reports for company management, proactively seeking ways to improve the customer experience.
• Recruiting (hiring new employees) and organising the onboarding process for new hires and ongoing training for the team on product updates.

If you are ready to lead our customer experience defence line and have the necessary expertise in telecoms, send us your CV!

SEMPICO SOLUTIONS LTD is a telecom company that develops its own CPaaS / SMS platform Gatum and provides messaging services for businesses worldwide.
We work in the B2B segment (CPaaS, SMS, SMPP, telecom) and are looking for a Marketing Assistant who will be the operational engine of marketing and the right hand of the CMO.

Responsibilities

Websites, SEO, CRO

• Administer sempico.solutions and gatum.io via CMS: create pages, update blocks, publish content.
• Maintain multilingual content (EN/UA): publish translations, check consistency.
• Handle on-page SEO: titles, meta descriptions, H1/H2, internal links, alt texts.
• Implement technical SEO changes according to requirements (speed, redirects, tags).
• Set up and maintain goals/events in Google Analytics and Google Tag Manager.
• Assist with A/B tests on websites (page variations, result collection).

Content & SMM (LinkedIn focus)

• Take part in content planning for the blog and LinkedIn.
• Write / edit blog articles (how-to, reviews, SEO texts based on briefs/structures).
• Collect information and prepare customer cases (structure, numbers, quotes).
• Maintain media kit, brand guide, and presentations (update texts, screenshots).
• Prepare a content plan for the company LinkedIn page.
• Write and publish LinkedIn posts, do basic comment moderation, track metrics (views, CTR).
• Prepare briefs for designers (creatives for articles, social media, PPC).

PPC & tracking

• Operationally manage Google Ads: campaign/ad group structure, regular checks of budgets, bids, search terms, negative keywords.
• Launch and perform basic optimization of LinkedIn Ads (campaigns, audiences, creatives).
• Standardize and maintain UTM tagging for all paid campaigns.
• Prepare short PPC reports (spend, clicks, conversions, CPL).

Email marketing & automation (if needed)

• Build and launch email campaigns (product news, onboarding, promos) in the chosen platform.
• Maintain contact databases: import, segmentation, cleaning inactive emails.
• Set up and support automated flows (welcome, post-demo, product updates) based on CMO scenarios.
• Prepare email performance reports (opens, clicks, unsubscribes, basic conclusions).

Product marketing support (Gatum) & sales materials

• Update Gatum feature descriptions on the website and in materials (based on CMO / Product Owner requirements).
• Prepare feature release assets: website pages/blocks, short texts for blog/news, info for email.
• Create and update sales decks, one-pagers, product presentations and FAQs.
  
   

Partnerships, conferences, contractors

• Organize participation in conferences (booking, materials, deadlines, merch).
• Prepare event materials (presentations, brochures, flyers, roll-ups with designers/contractors).
• Support post-event follow-up (lead collection, import into CRM/spreadsheets, follow-up emails).
• Provide operational support for co-marketing with partners (draft communications, info and logo collection).
• Communicate with external contractors (design, PPC, SEO, copywriting, video): set tasks, track deadlines, collect feedback and revisions.

Requirements

Must-have

• 1+ year of experience in digital / performance / product marketing or a marketing assistant/specialist role.
• Practical experience with:
  • Google Analytics (Universal or GA4) and Google Tag Manager;
  • Google Ads (search campaigns, basic optimization);
  • LinkedIn (company page; LinkedIn Ads is a plus);
  • CMS (WordPress or similar).
• Basic HTML markup understanding — ability to adjust text/blocks/links without breaking the page.
• Confident use of PowerPoint or Google Slides (updating and creating presentations).
• Experience writing texts: articles/blog posts, LinkedIn posts, draft email copies.
• Confident Google Sheets / Excel skills (formulas, filters, simple summaries).
• English: strong B1 or higher — for interfaces, documentation and content creation.
• Attention to detail, responsibility for tasks, ability to work with deadlines.
  
   

Nice-to-have

• Experience in B2B SaaS / telecom / CPaaS / IT products.
• Participation in conference / event organization.
• Basic understanding of SEO (keywords, basic link building).