Sembly AI

About Us:
We are Sembly AI, a cutting-edge AI SaaS startup revolutionizing how businesses get things done with our AI Teammate technology. Our platform automatically generates smart meeting notes, detects action items, decisions, and more — helping teams collaborate better and achieve more while attending fewer meetings. Founded in NYC, with a global team across 10+ countries, we bring a Silicon Valley culture to everything we do — fast, innovative, and human-first.

Your Role:
As a Customer Support Representative, you'll be the first line of communication for our users, providing friendly, timely, and solution-oriented support. You'll help customers understand and use our AI-powered platform, resolve issues, and guide them through onboarding and best practices. You’ll collaborate across teams to make the user experience seamless, informative, and delightful — especially during non-standard hours.

Whether you're a student or someone who enjoys evening work hours, this is a great opportunity to grow your skills in a fast-paced tech environment.
 

Key Responsibilities:

✅ Customer Support & Engagement

• Respond to customer inquiries via email and chat in a professional and friendly manner
• Host onboarding sessions via Google Meet or similar platforms
• Help customers navigate the platform and resolve technical or usage issues
• Explain complex technical topics in clear, simple terms
• Ensure high satisfaction and retention through effective problem solving
   

✅ Cross-Functional Collaboration

• Escalate technical issues and bugs to relevant teams, while keeping users informed
• Share customer feedback with the Product team to influence roadmap improvements
• Participate in QA testing to help ensure product quality
• Contribute to knowledge base articles, tutorials, and internal documentation
   

✅ Operational Excellence

• Track and manage support tickets and ensure timely resolution
• Monitor recurring issues to identify patterns and propose improvements
• Continuously learn about platform updates, new features, and best practices
   

Your Superpowers/Qaulifications:

✔ Fluent in English (written and verbal)
✔ 1+ year of experience in customer service, technical support, or similar role
✔ Strong communication and interpersonal skills
✔ Comfortable working evening/night shifts (6 PM – 2 AM Kyiv time)
✔ Tech-savvy and quick to learn new platforms
✔ Responsible, detail-oriented, and self-motivated
✔ Able to multitask in a dynamic, fast-moving environment
✔ Friendly, empathetic, and passionate about helping people

Bonus Points For:

✨ Experience with tools like Zendesk, Notion, Slack
✨ Familiarity with SaaS, AI, or tech industry
✨ QA knowledge or experience (or coursework)
✨ Content creation skills (e.g., articles, tutorials, videos) 

What We Offer:

🌟 Competitive salary and benefits
🌟 Fully remote or hybrid flexibility
🌟 Work with an international team of high performers
🌟 Opportunity to grow in a fast-scaling AI SaaS company
🌟 Innovative, collaborative, and respectful work environment
🌟 No time-tracking software
 
How to Apply:

📩 Please submit your CV along with any relevant experience or links to work samples. We’re excited to meet you!

About Sembly AI

Sembly AI is a SaaS platform that transforms conversations into actionable intelligence. We are a product-led company with thousands of daily users. Our technology integrates with Zoom, Microsoft Teams, Google Meet, and Webex to generate polished deliverables (summaries, reports, proposals) and actionable insights.

The Mission

We are hiring a Head of Growth to build the engine for net new customer acquisition.

We are looking for a Head of Growth Marketing to solve the "Lead Volume" equation.

Your mandate is singular: Drive Net New Business. While our Sales team manages our existing user expansion, your job is to hunt in the wild. You will build and scale the paid and organic channels that bring new buyers to Sembly, ensuring our Sales team has a constant stream of high-intent, qualified opportunities from outside our current database.

You will report directly to the COO and work alongside a fractional CMO (Advisor).

Key Responsibilities

• Own the "New Business" Number: You are responsible for the monthly target of Net New Qualified Leads (MQLs) delivered to Sales.
• Lead the Team: You will directly manage the Content/SEO Manager and an Analytics resource.
• Manage the Budget: You will deploy a monthly performance budget across Paid Search (Google), Paid Social (LinkedIn), and other channels. You own the ROI of every dollar spent.
• Define and Validate ICPs: You will collaborate with the fractional CMO to define ICPs and rigorously test it in the market. You are responsible for validating who our best buyers actually are and providing data-backed feedback to refine our ICP definitions.
• Translate Messaging into Creative: You will translate our core value propositions into specific ad copy, hooks, and landing page narratives. You ensure our message resonates on a tactical level.
• Channel Discovery: You will identify and validate the channels where our ICP hangs out. You aren't just optimizing existing ads; you are launching new experiments to find our next wave of growth.
• The "Front Door" Experience: You own the website conversion rate, landing pages, and the "Book a Demo" flow. You ensure that when traffic arrives, it converts.
• Creative Self-Sufficiency: You will work with a shared internal Designer for high-value assets, but you are expected to be proficient enough in Canva/Figma/Unbounce to ship ad creatives and landing pages independently when speed is required.

The Ideal Profile

• 6-10 Years B2B SaaS Experience: You have a track record of driving inbound demand for SaaS products in the $5M–$10M ARR range.
• Paid Acquisition Expert: You have personally managed monthly ad budgets of $20k+. You know exactly how to target "Team Leads" and "Directors" on LinkedIn and Google.
• A "Hunter" Mindset: You are a hands-on leader who wants to figure out how to get Sembly in front of the segments of the market that haven’t heard of us yet.
• Technical Marketer: You understand pixel tracking, UTMs, and attribution. You can prove exactly which ad drove which demo. You’ve gotten messy with Javascript and liked it.
• Martech Friendly: You are familiar with leading and emerging marketing tool stacks that achieve great results.
• Analytical Approach: You believe “if it wasn’t measured it didn’t happen” – you rely heavily on metrics and statistics to make data driven decisions.
• Design & Copy Capable: You can write a compelling cold ad and design a decent banner without waiting 3 days for a designer.

Why Join Sembly? 

• Clean Mandate: You don't have to worry about churn or upsells. Your only job is Growth.
• Exciting Product: We are pioneers in a new AI-enabled product category.
• Product-Market Fit: We have thousands of users. The product works. We need you to pour fuel on the fire.
• Leadership Opportunity: You will be heading up a new marketing function, with an opportunity to flex your leadership talents in a fast-paced environment.
• Real Budget: You will have a dedicated budget to test, learn, and scale your strategies.