ScrumLaunch

At ScrumLaunch, our client relationships are our top priority. Almost every new project we’ve accepted has come organically through client referrals. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service.

Objectives of this Role

- Act as the main point of contact in all matters relating to client concerns and needs;
- Build and strengthen client relationships to achieve long-term partnerships;
- Maintain accurate client records, keeping track of any contract updates and renewals;
- Work with sales, project management, engineering and executive teams to ensure KPIs are being met and client milestones are being reached;
- Develop a thorough understanding of our clients products, ScrumLaunch’s service offerings, and internal processes to better upsell clients and build a referral network.

Daily and Weekly Responsibilities

- Take inquiries and requests from customers and address their needs;
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
- Meet regularly with other members of the team to discuss progress and find new ways to improve business;
- Generate progress reports to give to clients and higher-ups within the organization;
- Manage the hourly output for services delivered to ensure contractual obligations are being met;
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

Skills and Qualifications

- 5+ years of professional experience in a customer service role (account management, sales, business developer in IT sphere);
- Ability to manage several projects simultaneously;
- Strong written and communication skills in English (Advanced level);
- Good attention to detail and organizational skills;
- Effective time management skills;
- Multitasking, critical thinking, adaptability, problem-solving skills;
- Work with EST timezone.
 

We offer
 

- Opportunities to work on diverse and challenging projects;
- A supportive and collaborative team environment;
- 12 vacation days per year;
- 5 sick days per year;
- English classes;
- Access to psychologist support for mental well-being.