Scalivo

Computer Gamer? Join Our Customer Operations Team!

We’re looking for people who perform like gamers: fast, focused, competitive, and disciplined.

Some of our top performers genuinely love computer games — not because they play during work, but because the skills translate perfectly:

• speed
• focus
• pattern recognition
• consistency

• performance under pressure

   

This is a full-time, written Customer Operations rolesupporting Western / German companies, where your output is clearly measured and your results speak for themselves.

If you like measurable goals, improving your «stats,» and mastering systems — you’ll feel at home here.

What You’ll Do:

1. Customer Operations (Written Support)

• Handle written customer support requests
• Work fast, accurately, and consistently
• Follow clear processes and instructions

• Resolve repetitive tasks efficiently — and get better at them over time

   

2. Performance & Focus

• Work in a results-driven environment with clear targets
• Stay focused for long periods without losing quality
• Treat your workday like a performance session — output matters
• Continuously optimize how you work to become faster and better

3. Quality & English Writing

• Write clear, professional responses in strong English
• Follow tone-of-voice and guidelines precisely
• Maintain quality even at high speed

We Want People Who

• ⚡ Are extremely fast on a computer
• 🏆 Enjoy competition and measurable goals
• 🎮 Genuinely like computer games (many top performers do)
• 🧠 Can stay focused for long periods
• 🔁 Aren’t scared of repetitive tasks — you master them
• ✍️ Have very strong written English
• ⏱️ Are ready to work at least 40 hours per week

Nice to Have (Not Required)

• 🎓 Academic background (Performance matters more than your degree — everyone gets a real shot here.)

Your First Month (Onboarding Targets)

Transparency matters. These are your onboarding targets — designed to help you ramp up steadily:

• Week 1: ~50 closed tickets
• Week 2: ~100 closed tickets
• Week 3: ~200 closed tickets
• Week 4: ~250 closed tickets

The goal is progress, not perfection. Speed ​​and confidence will come as you learn the tools, workflows, and patterns.

You won’t be on your own:

• You’ll have daily support from a buddy (who's already hitting those targets)
• Your team lead will check in regularly and help remove blockers
• Questions are expected — especially in the first weeks

If you’re improving week over week, you’re on track!

What You Get

• 💰 Salary: €750 / month for the first month (with a performance-based review afterwards)
• 🏠 Fully remote work
• ⏳ Flexible working hours — plan your own schedule
• 🤝 No micromanagement — results matter, not excuses
• 🚀 A real career in Customer Operations
• 📈 Fast growth for high performers
• 🌍 Experience working with Western / German companies

Sound like you? Then apply now!

We are currently looking for a Customer Success & Operations Manager at a German product company (B2B SaaS / Gym OS)

This is a fast-growing German B2B SaaS product company that develops a universal operating system for fitness clubs. We are building the Gym Operating System - a large-scale B2B SaaS ecosystem for the digitization and automation of large fitness chains and wellness facility networks (billing, payment processing, AI chatbot integration, customer management).

This role involves supporting our existing clients in their day-to-day use of the company’s product, as well as ensuring the system is implemented after a new client is onboarded. The goal is to make customer success more scalable through automation and documentation, so over time the role mainly runs, improves, and monitors these processes instead of doing everything manually.

Tasks:

• Support existing customers in daily operations, mostly in writing
• Clarify misunderstandings, questions, and open topics, mostly in writing
• Handle bugs quickly: capture and structure them, coordinate with Product or Engineering and follow up until they are resolved
• Keep customers updated on fixes, releases, and next steps
• Prepare requests for trainings, custom development or special reporting so they can be handed over to Sales, Product or Engineering
• Join customer update calls together with one of the founders when needed
• Take over onboarding after a new customer has been won and keep it as simple as possible for the customer
• Gradually improve and automate onboarding so less work needs to be done manually
• Maintain and improve automations for support, onboarding and internal workflows

• Create and improve documentation, manuals, and customer guides

   

What we are looking for:

• Very good written and spoken German and English
• Very clear, precise, and friendly writing
• Strong service mindset and patience, also with non-technical customers
• Ability to understand customer priorities and translate them into clear next steps
• Good technical understanding of SaaS products and software processes
• Confident in customer calls and in explaining features, updates and next steps
• Structured, reliable, and independent way of working
• Strong mindset for automation and process improvement
• Experience with process automation and using automation tools like n8n, Make, or similar tools is a plus

What we offer: 

• Starting salary: €2,000 per month (Net) 
• Full-time commitment with a flexible schedule 
• Standard 5-day workweek 
• No time-trackers - we focus on delivery, quality, and mutual trust 
• 24 days of fully paid annual leave and paid sick leave
• 100% remote work format, allowing you to work from anywhere comfortably

We are currently looking for a Customer Success & Operations Manager at a German product company (B2B SaaS / Gym OS)

This is a fast-growing German B2B SaaS product company that develops a universal operating system for fitness clubs. We are building the Gym Operating System - a large-scale B2B SaaS ecosystem for the digitization and automation of large fitness chains and wellness facility networks (billing, payment processing, AI chatbot integration, customer management).

This role involves supporting our existing clients in their day-to-day use of the company’s product, as well as ensuring the system is implemented after a new client is onboarded. The goal is to make customer success more scalable through automation and documentation, so over time the role mainly runs, improves, and monitors these processes instead of doing everything manually.

Tasks:

• Support existing customers in daily operations, mostly in writing
• Clarify misunderstandings, questions, and open topics, mostly in writing
• Handle bugs quickly: capture and structure them, coordinate with Product or Engineering and follow up until they are resolved
• Keep customers updated on fixes, releases, and next steps
• Prepare requests for trainings, custom development or special reporting so they can be handed over to Sales, Product or Engineering
• Join customer update calls together with one of the founders when needed
• Take over onboarding after a new customer has been won and keep it as simple as possible for the customer
• Gradually improve and automate onboarding so less work needs to be done manually
• Maintain and improve automations for support, onboarding and internal workflows

• Create and improve documentation, manuals, and customer guides

   

What we are looking for:

• Very good written and spoken German and English
• Very clear, precise, and friendly writing
• Strong service mindset and patience, also with non-technical customers
• Ability to understand customer priorities and translate them into clear next steps
• Good technical understanding of SaaS products and software processes
• Confident in customer calls and in explaining features, updates and next steps
• Structured, reliable, and independent way of working
• Strong mindset for automation and process improvement
• Experience with process automation and using automation tools like n8n, Make, or similar tools is a plus

What we offer: 

• Starting salary: €2,000 per month (Net) 
• Full-time commitment with a flexible schedule 
• Standard 5-day workweek 
• No time-trackers - we focus on delivery, quality, and mutual trust 
• 24 days of fully paid annual leave and paid sick leave
• 100% remote work format, allowing you to work from anywhere comfortably

We are currently looking for a Technical Product Owner / Product Manager at a German product company (B2B SaaS / Gym OS)

This is a fast-growing German B2B SaaS product company that develops a universal operating system for fitness clubs. We are building the Gym Operating System—a large-scale B2B SaaS ecosystem for the digitization and automation of large fitness chains and wellness facility networks (billing, payment processing, AI chatbot integration, customer management).

This role turns product requirements into clear, buildable work for Engineering and keeps delivery structured from idea/requirement to release. The goal is to make product development faster and more reliable through clear stories, clean prioritization, functional testing, and better delivery processes.

Tasks:

• Turn requirements into clear epics, user stories and acceptance criteria
• Break down complex topics into small, shippable increments
• Keep the backlog clean, prioritized and ready for development
• Clarify dependencies, edge cases and open questions before implementation starts
• Keep the delivery plan and product board up to date
• Plan iterations, releases and go live steps together with Product, Engineering and Customer Success
• Support Engineering during implementation and answer product questions
• Coordinate testing and own the functional sign off of completed stories
• Make sure finished work matches the agreed scope, acceptance criteria and product logic

• Improve delivery workflows and reporting, for example through board sync, status reports or notifications

   

What we are looking for:

• Strong analytical thinking and ability to turn unclear requirements into clear product logic
• Excellent prioritization skills across customer needs, product scope and delivery effort
• Structured, reliable and independent way of working
• Good technical understanding of SaaS products and software processes
• Ability to work closely with developers and support them during implementation
• High-quality standards and a strong eye for details, logic and edge cases
• Strong written and spoken English
• Experience with B2B SaaS products is a plus

What we offer: 

• Starting salary: €2,000 per month (Net) 
• Full-time commitment with a flexible schedule 
• Standard 5-day workweek 
• No time-trackers - we focus on delivery, quality, and mutual trust 
• 24 days of fully paid annual leave and paid sick leave
• 100% remote work format, allowing you to work from anywhere comfortably