Scalea

We are looking for a DevOps engineer to join a project for a telecom operator. You will be responsible for carrying out day-to-day applicative infrastructure management supporting production activities.

All you need is....

• 4+ years of experience
• 24/7 support of production Infrastructure services to ensure the highest standards of availability, resilience, integrity, security and performance required by our business systems
• Collaborate with cross-functional teams to implement DevOps practices that streamline software delivery and infrastructure management
• Build, maintain, and scale automated deployment pipelines for various applications, ensuring efficient and error-free code deployments
• Monitor and optimize system performance, reliability, and security in both production and development environments
• Troubleshoot and resolve infrastructure issues, implementing proactive measures to prevent future occurrences
• Develop and maintain scripts and tools to automate repetitive tasks, enhancing efficiency and reducing errors
• Manage containerization and orchestration technologies (e.g., Docker, Kubernetes) for seamless application deployment and scaling
• Work closely with development teams to integrate continuous integration/continuous deployment (CI/CD) practices and facilitate automated testing
• Participate in on-call rotations and provide timely incident response and resolution

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience)
• Proven experience as a DevOps Engineer or in a similar role
• Proficiency in scripting languages such as Shell, Python or Bash
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes
• Solid understanding of CI/CD concepts and tools (e.g., Jenkins, GitLab CI/CD)
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana)
• Willing to work in shifts and weekend support model
• Strong problem-solving skills and the ability to work effectively in fast-paced environments
• Must have the ability to see the full End to End picture, including impact on all stakeholders

Good to have:

• Familiarity with any similar Business Support System (BSS)

We are looking for a Software Support Engineer to join a project for a telecom operator. You will be responsible for monitoring, performing ticket and service interruption analyses, timely resolution of incidents and failures, and minimising business impact by providing and developing workarounds.

All you need is....

• 3+ years of experience
• Troubleshoot and resolve application issues, implementing workarounds and proactive measures to prevent future occurrences.
• Participate in on-call rotations and provide timely incident response and resolution.
• Willing to work in shifts and a weekend support model.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.
• Must have the ability to see the full End-to-end picture, including impact on the customer.
• Perform ticket analysis and service interruption analysis.
• Ensure timely resolution or escalation within the agreed SLA. This includes creating positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
• Technical Skills of Rest API
• Proficiency in scripting languages such as Shell, Python or Bash.
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
• Must have experience of working with microservices.
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
• Practical experience with NoSQL databases, such as Couchbase and HBase.
• Hands-on expertise in PostgreSQL
• Practical experience with Unix / Linux Scripting
• Proficiency in English communication, both written and verbal.

Good to have:

• Familiarity with any similar Business Support System (BSS).
• Knowledge of REACT and Redux is considered an added advantage.
• Proficiency in Core Java and Java scripting
• Knowledge of API Man
• Knowledge of Diameter Protocol is a plus