RocketRoute
RocketRoute, an APG company, is the fastest, easiest and most effective way pilots can access the essential support they need to get airborne. From online flight planning, support, flight board, concierge services to direct access to ever expanding aviation services marketplace. Liberating in its simplicity users connect via one easy-to-use digital portal. Our Team of professionals make it possible for Flight Planning to be easy and straightforward for our clients all around the world. We provide services to Private, Business, Airlines, HEMS & SAR, Education and Military. Rocket Route is headquartered in the UK with a substantial development team in L’viv, Ukraine. See more at rocketroute.com.
Aircraft Performance Group
Aircraft Performance Group, LLC (APG) is a flight operations performance engineering firm, established in 1999, that specializes in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations industry. The aircraft provide data for range from airline operated small turbo-prop aircraft (regional airline market) and wide body aircraft (international carrier) to corporate turbo-prop aircraft and large cabin ultra-long haul business aircraft. We maintain a current worldwide database of airport information (over 9000+ airports) and have experience in digitizing Airplane Flight Manuals for use within our own performance programs, as well as using aircraft manufacturer provided programs. We have experience in providing data based upon FAR, EASA and CASA requirements. APG is headquartered in Castle Rock, Colorado.
Seattle Avionics
Seattle Avionics, an APG company, creates compelling pre-flight and in-flight user experiences with its cloud-based solutions providing direct user access to flight planning, weather, fuel prices and group document management for the general aviation market. Their FAA-certified and geo-referenced charts and flight data are proven and used in the leading in-panel avionics systems globally.
WHY ROCKETROUTE?
It is an opportunity to see your work directly translated into world-class products and services
You’re going to enjoy working with us because of:
— Interesting and challenging Aviation domain
— Work with great and friendly international Team of professionals
— Decent remuneration
— Cosy shared co-working space with coffee, cookies and lunches
— Assistance in learning opportunities
— Time off throughout the year (paid and unpaid)
— Support and arranging well-being programs
Join the RocketRoute team and you’ll work with smart, interesting people to solve the biggest challenges in flight planning and aviation systems.
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Junior Operations Support Specialist (Aviation-related product)
Hybrid Remote · Ukraine (Lviv) · Product · 1 year of experience · B2 - Upper IntermediateJunior Operations Support Specialist (aviation domain) Lviv Required skills — Fluent English language; — Excellent communication skills & phone manner; — Ability to work within a team; — Critical thinking, prioritisation skills; — Computer...Junior Operations Support Specialist (aviation domain)
Lviv
Required skills
— Fluent English language;
— Excellent communication skills & phone manner;
— Ability to work within a team;
— Critical thinking, prioritisation skills;
— Computer proficiency;
— Self-motivation, time-keeping;
— Organizational skills, decision making;
— Attention to details;
— Willingness to work within a departmental 24×7 shift pattern;
— Working & communicating under pressure.
As a plus
— Fluent knowledge of German, French or any other European language is a plus;
— Experience of working and living abroad (Europe, USA) is beneficial as well, or general Geography background or interest (may be tested);
— Previous experience in one or more of the following fields: Telephone Support, Aviation, Logistics, Administration;
— A mindset directed at preemptive problem solving, pro-active decisions.
We offer
You’re going to enjoy working with us because of:
— Interesting and challenging Aviation domain
— Work with great and friendly international Team of professionals
— Decent remuneration
— Cosy shared co-working space with coffee, cookies
— Assistance in learning opportunities
— Time off throughout the year (paid and unpaid)
— Support and arranging well-being programsJoin the RocketRoute team and you’ll work with smart, interesting people to solve the biggest challenges in flight planning and aviation systems.
Responsibilities
— Supporting our flight planning customers in real-time, in relation to software use issues, features, bug identification;
— Logging and follow-up of issues using relevant company internal management & IT systems;
— Assisting users in filing and managing flight plans as required;
— Assisting customers in the use of the RocketRoute Marketplace platform, a Business Aviation service ordering portal.
Project description
The RocketRoute Operations Department
By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. Everything we do, we do with passion and the same is expected from you. This position involves communication via phone and email with the customers, as well as interdepartmental cooperation.
The Operations Support Specialist Role is an entry-level position. You will be a full team-member, however your assignments when working will be administrative based. You should be comfortable with this premise, and understand that other team members may be engaged in more complex tasks.
The working schedule is based around a roster. The successful applicant is required to work within a 24hr shift pattern. However, at manager’s discretion we may choose to favour something close to ‘office hours’, as this is when the majority of workload is. The roster is issued in advance, with patterns set as much as possible. All applicants must be able and willing to work a shift pattern.
Due to the nature of shift work, a special agreement is in place whereby over the total course of a year, the total working hours for this position are less than a ‘non-shift work’ role. This is in recognition of the impact of shift work. More details may given at the interview.
About RocketRoute (An APG Company)
More
RocketRoute is an advanced aviation solution provider. We provide services for Airlines, Business Aviation and private pilots. We are a constantly growing and developing company looking for highly motivated professionals who are eager to change the world by implementing new ideas and technologies! If you are one of them, join us!