Revellio

We are looking for a detail-driven and organized Customer Account Manager to oversee client activities. You will be responsible for ensuring all customer accounts are managed with accuracy, efficiency, and strategic alignment.

This role is ideal for someone who enjoys working with data, following structured processes, and ensuring clients achieve the best outcomes through consistent application of proven strategies. You will act as the central link between clients and our internal teams, ensuring smooth communication, timely reporting, and adherence to processes.

Key Responsibilities

• Manage the lifecycle of customer accounts, from onboarding through to ongoing account support.
• Communicate regularly with staff and team members to coordinate tasks, share updates, and resolve queries.
• Follow established strategies to ensure accounts are run effectively and consistently.
• Provide clients with clear, professional updates on account status, performance, and progress.
• Monitor account activity to identify trends, highlight opportunities, and ensure accurate reporting.

• Collaborate with internal teams to improve processes and maximise overall account efficiency.

   

Skills & Experience

• Prior experience in account management, customer success, or operational support roles.
• Strong organisational and multitasking abilities, with a focus on accuracy and detail.
• Excellent communication skills, both written and verbal, with the ability to adapt to different audiences.
• Comfortable working with structured processes, data entry, and performance tracking.
• Ability to follow strategies closely while also providing feedback for improvement.
• Proficiency with spreadsheets, CRMs, and online communication tools.

What We Offer

• Competitive pay with opportunities for performance-based incentives.
• Fully remote role.
• A collaborative, international team environment.
• Ongoing training and career growth opportunities.