Reelly

We are looking for a proactive and empathetic  Customer Success Representative  to support our clients and ensure a seamless user experience. Your main goal will be to respond to customer inquiries, resolve issues, and provide guidance that drives satisfaction and retention.

Key Responsibilities

• Handle incoming customer requests via chat channels with professionalism and efficiency.
• Provide accurate, timely, and friendly support in both English and Russian.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain detailed records of interactions in the CRM system.
• Proactively identify customer needs and offer appropriate solutions or guidance.
• Cooperate effectively with other departments inside the company.

Requirements

• Minimum 6 months of experience in a Customer Support/Success role.
• Strong written communication skills in English.
• Experience of work with a CRM systems.
• Excellent problem-solving skills and attention to detail.
• Customer-first mindset with the ability to remain calm and helpful under pressure.

We’re looking for a remote International Recruiter who knows how to find and hire top talent across borders. You’ll work with international markets, with a strong focus on Ukrainian nationals based in Europe, and help us attract the best candidates globally.

What you’ll do

• Source and hire talent across international markets in a fully remote setup
• Focus on recruiting Ukrainian nationals living in Europe and other regions
• Manage full-cycle recruitment: sourcing, interviews, offers, and onboarding
• Build strong pipelines via LinkedIn, job boards, communities, referrals, and direct search
• Partner with hiring managers remotely to define profiles and hiring priorities
• Assess candidates’ skills, motivation, and cultural fit
• Coordinate interviews across time zones and manage candidate experience
• Negotiate offers and close candidates in international markets
• Track hiring metrics and continuously improve recruitment efficiency

What we’re looking for

• 2+ years of experience in international recruitment
• Proven success hiring remotely across Europe or global markets
• Strong experience sourcing Ukrainian candidates abroad
• Advanced sourcing skills (LinkedIn, Boolean, proactive search)
• Comfortable working independently in a remote environment
• Strong communication and stakeholder management skills
• English — upper-intermediate (B2), (Ukrainian/Russian is a plus)

Nice to have

• Experience hiring for IT, sales, product, or operations roles
• Startup or fast-growing company background
• Knowledge of remote employment models and cross-border hiring basics

SENIOR PYTHON BACKEND DEVELOPER

ABOUT THE ROLE

We are looking for a Senior Python Backend Developer to work on a real estate listing platform with high data complexity. The role focuses on backend architecture, API design, and system scalability. You will work with Django- and FastAPI-based services handling property listings, geospatial queries, multilingual content, and integrations with external systems.

RESPONSIBILITIES

• Design, develop, and maintain scalable backend services using Python

• Build and maintain REST APIs with Django REST Framework and FastAPI

• Participate in designing and evolving a microservices architecture

• Work with PostgreSQL, including PostGIS for geospatial queries

• Implement event-driven communication using Apache Kafka

• Build and maintain background processing with Celery and Redis

• Integrate AWS services (S3, EC2/EKS, related infrastructure)

• Implement push notifications via Firebase Cloud Messaging (FCM)

• Set up and support CI/CD pipelines for testing and deployment

• Implement logging, monitoring, and alerting (Grafana, Prometheus, logs)

• Write clean, testable, and maintainable code

• Review code and contribute to technical documentation

• Collaborate with frontend, DevOps, and product teams

• Debug and resolve production issues

• Contribute to architectural decisions and technical improvements

REQUIRED SKILLS & EXPERIENCE

Core Backend

• 5+ years of professional Python experience

• 3+ years with Django and Django REST Framework

• Experience with FastAPI and async Python

• Strong knowledge of PostgreSQL; PostGIS experience is a plus

• Experience designing and supporting microservices

• Solid understanding of REST API design

• Experience with background jobs (Celery) and Redis

• Experience with Apache Kafka or similar event streaming systems

Infrastructure & DevOps

• Docker and containerized applications

• CI/CD pipelines (GitHub Actions or GitLab CI)

• AWS experience (S3 required; EC2/EKS as a plus)

• Basic Kubernetes experience (deployment, scaling, debugging)

• Infrastructure as Code is a plus (Terraform or CloudFormation)

Observability

• Centralized logging (ELK, Loki, Fluentd or similar)

• Metrics and dashboards (Prometheus + Grafana)

• Understanding of distributed systems observability

• Experience with error tracking tools (e.g. Sentry)

Engineering Practices

• Git-based workflows

• Automated testing (Pytest)

• Static typing and code quality tools (MyPy, Ruff, pre-commit)

NICE TO HAVE

• Experience with geospatial data and PostGIS in production

• OpenAPI / Swagger documentation

• Multilingual content handling (e.g. django-parler)

• Currency and money handling

• PDF or Excel generation (ReportLab, Pandas, OpenPyXL)

• uWSGI / Gunicorn deployment experience

• Real estate or property platforms

• gRPC / Protocol Buffers

• Service mesh experience (Istio, Linkerd)

TECH STACK

Backend

• Python 3.12+

• Django 5.2+, Django REST Framework 3.16+

• FastAPI (for async / service-specific APIs)

Database

• PostgreSQL 16

• PostGIS

Infrastructure

• AWS

• Apache Kafka

• Redis

• Celery + Celery Beat

• Docker, Docker Compose

• Kubernetes

• Nginx

• Gunicorn / uWSGI

CI/CD & Tooling

• GitHub Actions / GitLab CI

• Pytest

• UV

• MyPy

• Ruff

• Pre-commit hooks

• Monorepo setup

Observability

• Grafana

• Prometheus

• ELK Stack

• Loki

JOB DESCRIPTION

Position name: Sales Development Representative

Location: remote

Employment Type: Full-Time

About us

Reelly.ai is a pioneering IT startup that has created the largest real estate community in the GCC region. Our platform connects over 60,000 agents specializing in selling properties from Dubai's leading developers, providing them with advanced tools and AI-driven solutions to enhance productivity and streamline property sales. We are committed to transforming the real estate experience through innovation and technology.

About the Role

We are seeking a driven and ambitious Sales Closer to join our dynamic team. This is not just a job: it's a career-defining opportunity with clear paths for growth. You will be responsible for a critical part of our sales process, from finding new opportunities to closing deals. We provide a paid training program to ensure you have all the tools you need to succeed and exceed your goals from day one.

Key Responsibilities

• Research and Hunt: Proactively research and identify high-value potential clients in the IT and Real Estate sectors. You will be the engine of our new business development.
• Outreach and Engagement: Conduct targeted outbound campaigns via email, LinkedIn, and other channels to generate interest and book meetings.
• Negotiate and Close: Lead the sales conversation, demonstrate value, handle objections, and confidently close deals to achieve and surpass your targets.
• CRM Management: Meticulously track all sales activities, communications, and progress within our CRM system.
• Collaborate: Work closely with a supportive team of marketing and product specialists to refine your approach and provide market feedback.

Requirements

• Experience in a sales role, with a track record of meeting or exceeding targets.
• Experience in IT or Real Estate sales is highly preferred.
• Mandatory high-level English (B2, C1), with written and verbal communication skills.
• Fluency in Ukrainian is required for effective and seamless collaboration with our core team.
• Self-motivated, resilient, and thrives on the challenge of finding new business.
• Experience working with a CRM system.

Account Manager / Sales

About the Role

We are seeking a highly motivated and results-oriented Account Manager to manage portfolios of our clients, ensuring high levels of product adoption, satisfaction, and long-term retention. This role is critical in driving client lifetime value by proactively addressing risks and maximizing product utilization.

     Key Responsibilities

• Client Base Management (managing the client portfolio, regular communication with clients, controlling the status of each client, client retention etc.)
• Working with At-Risk Agencies (monitoring product usage indicators, forming a list of at-risk agencies, Initiating contact for client reactivation)
• Payment Control (control over timely received payments, working with overdue payments, coordination with the finance / support department 
• Product Activation and Usage (client onboarding after connection, controlling the actual use of API / functions, increasing clients' Adoption Score

     Requirements (Mandatory)

• Experience as an Account Manager / Customer Success / Sales Support
• Experience working with a subscription model (SaaS is an advantage) 
• Strong communication skills 
• Ability to handle objections and difficult clients 
• Analytical thinking 
• Experience working with CRM 

• English knowledge on at least B2 level

  Good to have

• Experience in real estate or B2B
• Understanding of API / technical products

• Experience working with churn and retention strategies

  Position KPIs (Key Performance Indicators)

• Number of subscription cancellations (Churn)
• Number of at-risk agencies
• % of timely received payments
• Client Adoption Score
• Client retention rate
• Average reaction time to client inquiries

We are looking for a highly motivated Content and Insights Coordinator to fuel our content machine and support the Creative Director in bringing strategic ideas to life. Your main mission will be to take ownership of our daily Instagram news flow, ensure content quality, and keep our social media channels alive, fresh, and accurate — all while freeing up our creative team to build high-impact formats and launch big ideas.

This is not a junior assistant role — we’re looking for someone smart, proactive, and curious, who’s passionate about content marketing, thrives in fast-paced environments, and understands the connection between news, growth, and attention.

Key Responsibilities

• Monitor market sources daily (e.g. DXP, Interact, Property Monitor, Gulf News, etc.)
• Curate, verify, and rewrite market news tailored to our audience
• Organize headlines into clear content categories with high accuracy and zero errors
• Prepare and brief the designer for visuals, ensuring clarity and relevance
• Collaborate with designer on layout and structure of carousel posts (3x per day goal)
• Schedule and post carousels in Instagram, write optimized captions, and select hashtags
• Prioritize hot or time-sensitive news even if off-plan — speed is key
• Plan daily stories and Instagram feed content (including Reels and reposts)
• Track post performance, reach, and save/share metrics to evaluate success
• Post directly on Instagram when needed and help with rapid packaging
• Organize creative archive (Dropbox/Drive/Telegram folders)
• Support the Creative Director with content preparation and micro-tasks

• Draft micro-campaigns, briefs, post drafts, and help with ad-hoc requests

  Optional but valuable:

• Basic video editing skills for Stories or quick turnarounds
• Interest in AI tools and automation for content research and repurposing

What You’ll Be Measured On (KPIs)

• Quantity and quality of daily carousel posts delivered
• Engagement rate and reach of carousel content
• Speed and accuracy in hot news delivery
• Organizational reliability (e.g., zero-post days, missed briefs, or post errors)

What We’re Looking For

• A sharp content eye — someone who sees a headline and immediately understands its potential
• Strong writing skills: clear, error-free English that gets attention fast
• Proactive brain: always suggesting improvements, smarter systems, better headlines
• Detail-driven mindset: you triple-check figures and care about clean formatting
• Social native: you know what makes content win or flop on Instagram

Growth Path and Culture

At Reelly, we’re a performance-driven startup, your growth is only limited by your initiative and impact. This role is not just a support function, it’s a launchpad. The person who excels here could grow into:

• Head of Content Operations, owning daily execution and shaping our creative infrastructure.
• Or even step into the Creative Director’s role, allowing our current Creative Director to elevate into a Brand Strategy Director or Head of Brand & Marketing position.

So if you have the drive, ownership, and vision, you’ll have the opportunity to evolve into a senior strategic role at the core of Reelly’s growth.