Reelly

About the Role

We are seeking a highly motivated and results-oriented Account Manager to manage portfolios of our clients, ensuring high levels of product adoption, satisfaction, and long-term retention. This role is critical in driving client lifetime value by proactively addressing risks and maximizing product utilization.

     Key Responsibilities

• Client Base Management (managing the client portfolio, regular communication with clients, controlling the status of each client, client retention etc.)
• Working with At-Risk Agencies (monitoring product usage indicators, forming a list of at-risk agencies, Initiating contact for client reactivation)
• Payment Control (control over timely received payments, working with overdue payments, coordination with the finance / support department 
• Product Activation and Usage (client onboarding after connection, controlling the actual use of API / functions, increasing clients' Adoption Score

     Requirements (Mandatory)

• Experience as an Account Manager / Customer Success / Sales Support
• Experience working with a subscription model (SaaS is an advantage) 
• Strong communication skills 
• Ability to handle objections and difficult clients 
• Analytical thinking 
• Experience working with CRM 

• English knowledge on at least B2 level

  Good to have

• Experience in real estate or B2B
• Understanding of API / technical products

• Experience working with churn and retention strategies

  Position KPIs (Key Performance Indicators)

• Number of subscription cancellations (Churn)
• Number of at-risk agencies
• % of timely received payments
• Client Adoption Score
• Client retention rate
• Average reaction time to client inquiries

     What You’ll Be Working On

• Performance Design: Master visual hierarchy—understand what makes people stop, click, and convert. You will suggest visual concepts based on performance data and trends.
• Ad Creatives: Design high-performing assets for Meta, TikTok, and Google.
• Organic Content: Create IG carousels, YouTube thumbnails, and LinkedIn banners that stand out.
• Collaboration: Partner with our Marketing Lead and Creative Director to turn hooks and offers into visual masterpieces.
• Figma Workflow: Use Figma as your primary workspace with a focus on organized files and fast iteration.

• AI Integration: Use tools like Midjourney, DALL·E, and Photoshop AI to speed up delivery and stay ahead of the curve.

   

  Requirements

   

• Portfolio: Must show performance-focused designs (Ads/Social).
• Experience: Proven track record with fast-paced brands or performance agencies.
• Design Skills: Expert-level eye for typography, contrast, layout, and offer-driven visuals.
• Tools: Expert in Figma. (No Canva-only portfolios).
• AI Savvy: Comfortable integrating AI tools into your design workflow.
• Language: Fluency in English is a huge bonus.
• Soft Skills: Organized, fast, and highly responsive to feedback.

We are looking for a highly motivated Content and Insights Coordinator to fuel our content machine and support the Creative Director in bringing strategic ideas to life. Your main mission will be to take ownership of our daily Instagram news flow, ensure content quality, and keep our social media channels alive, fresh, and accurate — all while freeing up our creative team to build high-impact formats and launch big ideas.

This is not a junior assistant role — we’re looking for someone smart, proactive, and curious, who’s passionate about content marketing, thrives in fast-paced environments, and understands the connection between news, growth, and attention.

Key Responsibilities

• Monitor market sources daily (e.g. DXP, Interact, Property Monitor, Gulf News, etc.)
• Curate, verify, and rewrite market news tailored to our audience
• Organize headlines into clear content categories with high accuracy and zero errors
• Prepare and brief the designer for visuals, ensuring clarity and relevance
• Collaborate with designer on layout and structure of carousel posts (3x per day goal)
• Schedule and post carousels in Instagram, write optimized captions, and select hashtags
• Prioritize hot or time-sensitive news even if off-plan — speed is key
• Plan daily stories and Instagram feed content (including Reels and reposts)
• Track post performance, reach, and save/share metrics to evaluate success
• Post directly on Instagram when needed and help with rapid packaging
• Organize creative archive (Dropbox/Drive/Telegram folders)
• Support the Creative Director with content preparation and micro-tasks

• Draft micro-campaigns, briefs, post drafts, and help with ad-hoc requests

  Optional but valuable:

• Basic video editing skills for Stories or quick turnarounds
• Interest in AI tools and automation for content research and repurposing

What You’ll Be Measured On (KPIs)

• Quantity and quality of daily carousel posts delivered
• Engagement rate and reach of carousel content
• Speed and accuracy in hot news delivery
• Organizational reliability (e.g., zero-post days, missed briefs, or post errors)

What We’re Looking For

• A sharp content eye — someone who sees a headline and immediately understands its potential
• Strong writing skills: clear, error-free English that gets attention fast
• Proactive brain: always suggesting improvements, smarter systems, better headlines
• Detail-driven mindset: you triple-check figures and care about clean formatting
• Social native: you know what makes content win or flop on Instagram

Growth Path and Culture

At Reelly, we’re a performance-driven startup, your growth is only limited by your initiative and impact. This role is not just a support function, it’s a launchpad. The person who excels here could grow into:

• Head of Content Operations, owning daily execution and shaping our creative infrastructure.
• Or even step into the Creative Director’s role, allowing our current Creative Director to elevate into a Brand Strategy Director or Head of Brand & Marketing position.

So if you have the drive, ownership, and vision, you’ll have the opportunity to evolve into a senior strategic role at the core of Reelly’s growth.

Account Manager / Sales

About the Role

We are seeking a highly motivated and results-oriented Account Manager to manage portfolios of our clients, ensuring high levels of product adoption, satisfaction, and long-term retention. This role is critical in driving client lifetime value by proactively addressing risks and maximizing product utilization.

     Key Responsibilities

• Client Base Management (managing the client portfolio, regular communication with clients, controlling the status of each client, client retention etc.)
• Working with At-Risk Agencies (monitoring product usage indicators, forming a list of at-risk agencies, Initiating contact for client reactivation)
• Payment Control (control over timely received payments, working with overdue payments, coordination with the finance / support department 
• Product Activation and Usage (client onboarding after connection, controlling the actual use of API / functions, increasing clients' Adoption Score

     Requirements (Mandatory)

• Experience as an Account Manager / Customer Success / Sales Support
• Experience working with a subscription model (SaaS is an advantage) 
• Strong communication skills 
• Ability to handle objections and difficult clients 
• Analytical thinking 
• Experience working with CRM 

• English knowledge on at least B2 level

  Good to have

• Experience in real estate or B2B
• Understanding of API / technical products

• Experience working with churn and retention strategies

  Position KPIs (Key Performance Indicators)

• Number of subscription cancellations (Churn)
• Number of at-risk agencies
• % of timely received payments
• Client Adoption Score
• Client retention rate
• Average reaction time to client inquiries