Real Estate Bees

We are looking for a proactive and results-oriented Sales Manager with experience in the real estate  B2B industry and a strong understanding of lead generation services and performance marketing.

The role focuses on selling lead generation and marketing solutions for real estate businesses 

Key Responsibilities

 

• Identify and qualify potential clients in the real estate  B2B market
• Present and explain lead generation solutions, funnels, and traffic sources to clients
• Manage the full B2B sales cycle: prospecting, discovery calls, presentations, and contract negotiation
• Work closely with the marketing and lead generation team to align client expectations and campaign performance
• Build and maintain long-term relationships with real estate professionals and partners
• Maintain CRM and prepare sales activity reports
  
   

Requirements

• Proven experience in B2B sales in real estate, digital marketing 
• Clear understanding of how real estate lead generation works (funnels, landing pages, traffic sources, CPL, conversion rates, CRM integration,
• Strong understanding of lead generation processes, sales funnels, and conversion metrics
• Experience working with international clients 
• Experience working with CRM systems and digital lead sources 
• Excellent communication and negotiation skills in English 
• Ability to work with targets and performance KPIs 
• Strong customer-oriented and result-driven mindset
  
   

Nice to Have

• Knowledge of online advertising platforms and real estate marketplaces
• Experience in remote or hybrid sales teams 

We Offer

• Competitive compensation with performance-based bonuses
• Opportunity to grow within a fast-developing business
• Professional and collaborative work environment

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
   
• Inncoming support requests across all channels (chat, email, tickets)
   
• Ensuring fast, high-quality, and consistent customer responses
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
   
• Resolution Time
   
• CSAT / NPS
   
• Ticket volume, backlog, and SLA compliance
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics

ODMsoft is a cutting-edge technology company with headquarters in Houston, TX and offices in Cleveland OH, Ukraine, and the Philippines. Our company operates a number of large internal projects primarily centered on the U.S. real estate industry.

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Position Overview:

For the most part, this role consists of communicating via email with professionals in various segments of the U.S. real estate industry, searching for new contacts online, and managing Zoho CRM.

• Remote job. You can work from home or any other place of your liking.
• Full-time position: 5 days per week, 8 consecutive hours per day (the work must be conducted during the US daytime hours).

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Responsibilities:

• Conducting email outreach to potential partners and clients via Zoho CRM
• Managing our extensive contact database in Zoho CRM
• Creating, testing, running, and improving automated email campaigns in Zoho CRM
• Negotiating link exchange and guest posting opportunities
• Finding ways to naturally incorporate links in our and our partners’ content
• Cooperating with our content creation, PR, and SEO teams
• Creating business profiles for real estate professionals on our websites

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Requirements for professional skills and experience:

• Experience working in Zoho or another CRM
• Excellent English writing, reading and comprehension skills
• Experience conducting professional business communication via email
• Experience in off-page SEO (link building)

Requirements for personal qualities:

• Ability to quickly learn about new subjects using information available online. We expect the new Outreach Coordinator to quickly learn about various types of real estate professionals: what services they provide and what their expertise is. We also expect the Outreach Coordinator to quickly learn to navigate our extensive content library — blogs with hundreds of articles on multiple websites.
• Ability to properly organize and keep track of large amounts of data.
• Detail-oriented approach. For this position meticulousness and accuracy are crucial factors.
• Resourcefulness: being able to find solutions to non-standard problems.
• Responsible attitude to work.

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Benefits:

• Base salary + performance-based bonus.
• Experience working (remotely) at an American company, in the US market.
• Opportunity for career growth according to professional development.
• Flexible schedule.
• Opportunity to work from home.
• Respectable compensation according to performance.
• Paid vacation leave and holidays.

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How to Apply to This Position:

• We only consider candidates who apply with both a cover letter (message sent together with the resume) and resume, in English.
• In your cover letter, address the hiring manager by his name — Eugene.
• Explain why you think you are a good candidate for this position. The explanation must be strictly based on the “Requirements” sections of this ad.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

We are looking for an experienced Product Manager to join our team and drive the development of our Saas platform. The ideal candidate has a strong background in e-commerce or real estate products and a proven track record of delivering user-centric, data-driven solutions.

You will be responsible for:

• Define and execute product strategy, roadmap, and vision for Platform growth
• Conduct market research, competitor analysis, and user discovery to identify opportunities
• Collaborate closely with engineering, design, marketing, and sales teams
• Own the full product lifecycle: from ideation and development to launch and optimization
• Analyze product performance and user behavior to drive continuous improvement
• Prioritize features and manage backlog based on business goals and user needs
• Ensure seamless user experience for both supply and demand sides of the marketplace

Who we are looking for:

• 2+ years of experience as a Product Manager in e-commerce or real estate marketplaces
• Strong understanding of marketplace dynamics (liquidity, supply/demand balance, funnels)
• Experience working with cross-functional teams in agile environments
• Proficiency in data analysis and product metrics (e.g., conversion, retention, LTV)
• Excellent communication and stakeholder management skills
• Ability to make data-driven decisions and prioritize effectively

Nice to Have:

• Experience with international markets
• Background in UX/UI or analytics tools (e.g., GA, Amplitude, Mixpanel)
• Familiarity with payment systems, listings, or booking flows

What We Offer:

• Competitive salary and performance-based bonuses
• Flexible working environment
• Opportunity to shape a high-impact product
• Professional growth and development opportunities

1. CORE ВІДПОВІДАЛЬНІСТЬ (ГОЛОВНЕ)
1.1. Надійна передача всіх лідів у CRM
 

• 100% реєстрацій → CRM
• Побудова системи data validation
• Daily/weekly репорт:
  • % доставлених лідів
  • список недоставлених
  • причина (API error / mapping / timeout / etc.)
• Автоматичні алерти при просадці

Не “налаштував і забув”, а система контролю якості даних
1.2. Контроль і побудова CRM-флоу (pipeline automation)
 

• підтримка pipeline:
  • Signup → Appointment Setter
  • Meeting/Setup → Sales
  • Closed/Won → Customer Success
• Автоматичі тригери переходів між стадіями
• Fail-safe логіка:
  • якщо лід “завис” — алерт
  • якщо не відпрацював trigger — лог + репорт

 проблема наразі відсутність контролю флоу
2. ІНТЕГРАЦІЇ І DATA UNIFICATION
2.1. Єдиний профайл клієнта (Single Customer View)
Інтеграція:
 

• OpenPhone (дзвінки, логи)
• Zoho Desk (тікети)
• meeting tools (AI summaries / transcripts)

Результат:
 

• В CRM профайлі:
  • дзвінки
  • email
  • SMS
  • тікети
  • summary розмов

2.2. Двосторонні інтеграції з CRM клієнтів для дашборда
 

• Інтеграція через:
  • API
  • Zapier
• Передача:
  • ліди → клієнту
  • статуси ← назад у вашу систему
• Контроль статусів:
  • contacted / not contacted
  • deal stage

2.3. Робота з клієнтами (integration support)
 

• Написання документації
• Loom / відео-інструкції
• Hands-on інтеграція (за доступом)
• Комунікація з клієнтом технічною мовою

3. AUTOMATION (EMAIL / SMS / EVENTS) для Маркетингу (Вадим можливо більше контексту дати може)
3.1. Тригери і комунікації
 

• Налаштування:
  • email
  • SMS
  • event-based automation
• Тригери:
  • signup
  • booked meeting
  • inactivity
  • onboarding stage

3.2. Аналітика комунікацій
 

• Dashboard:
  • sent
  • delivered
  • failed
  • open rate
• Причини недоставки
• A/B тести (опціонально, але бажано)

4. ZOHO MASTER РІВЕНЬ (НЕ 3%)
Робота з:
 

• Zoho CRM
• Zoho ecosystem (Campaigns, Flow, Analytics, Desk)

Обов’язки:
 

• Виявлення нових можливостей Zoho
• Пропозиції по автоматизації департаментів
• Реалізація:
  • workflows
  • functions (Deluge)
  • кастомна логіка

Тут потрібен не юзер, а архітектор системи
5. AI & AUTOMATION LAYER
5.1. Використання AI в роботі
 

• Генерація:
  • summaries
  • email templates
• Автоматизація рутинних задач

5.2. Побудова внутрішніх AI-рішень
 

• Аналіз саппорт-тасків
• Автоматизація повторюваних процесів
• Інтеграція AI в:
  • support
  • sales
  • ops

6. MONITORING & ALERTING (ДУЖЕ ВАЖЛИВО)
 

• Система алертів:
  • зламалась інтеграція
  • впав delivery rate
  • зависли ліди
• Логи + прозорість
• Регулярні репорти

7. TECH STACK 
Обов’язково:
 

• Zoho CRM (advanced)
• API integrations
• Webhooks
• Zapier / Make
• Data mapping
• Basic scripting

Плюс:
 

• AI tools
• CRM architecture
• Experience з SaaS продуктами

8. EXPECTED OUTPUT 
Якщо коротко, ця позиція має:
 

• гарантувати 0% втрати лідів
• зробити прозору систему контролю
• об’єднати всі дані про клієнта в одному місці
• автоматизувати рутину
• підняти використання Zoho з 3% → 50%+

У нас немає наразі data ownership, monitoring, немає системного підходу до інтеграцій
Тому шукаємо не “спеціаліста”, а людину, яка:
Будує системи та їх контроль, відповідає за результат, а не “налаштував і пішов”