Real Estate Bees

We’re looking for a Head of Sales who owns revenue, not someone who just manages sales reps

This is a key leadership role in the company.
You will be responsible for revenue growth, predictability, and building a scalable sales system for the US market.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals

The company is in an active growth phase, transitioning from “sales by effort” to “sales by system”

Your Area of Responsibility

• Full ownership of the company’s B2C revenue
• Revenue planning, execution, and forecasting (monthly / quarterly)
• Building and optimizing the end-to-end sales funnel:
  Lead → Demo → Deal → Retention / Expansion
• Improving conversion rates at every stage of the funnel
• Managing sales cycle length and average deal size
   

📊 Unit Economics

Ownership of key metrics:

• ARPU / LTV
• Revenue churn
• CAC (in collaboration with Marketing)
• Driving upsell and expansion revenue.

👥 Sales Team

• Hiring, onboarding, training, and developing Sales Reps and SDRs
• Building sales playbooks, scripts, and standards
   

🧠 Strategy

• Defining sales strategies for different products and customer segments
• Shaping ICP, pricing logic, and packaging together with Product and Marketing
• Feeding market insights back into the product

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
  
   
• Inncoming support requests across all channels (chat, email, tickets)
  
   
• Ensuring fast, high-quality, and consistent customer responses
  
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
  
   
• Resolution Time
  
   
• CSAT / NPS
  
   
• Ticket volume, backlog, and SLA compliance
  
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics

Ми працюємо з ринком США, real estate, і дуже щільно занурені в Local SEO.
За останній час перепробували купу рішень — WordPress, різні CMS, SEO-платформи, в тому числі американські. І для себе — жодне з них нормально не закриває потреби real estate під локальне SEO

Через це ми почали білдити власну CMS — спеціально під Local SEO для real estate

У якийсь момент стало зрозуміло, що це:
• не просто внутрішній тул
• а повноцінний SaaS-продукт, який можна розвивати для інших real estate інвесторів

Цей продукт — частина більшої екосистеми, і там є багато цікавих взаємодій та інтеграцій, які можна поступово розкривати, але зараз фокус саме на core-продукті й цінності для користувача.

Зараз нам потрібно пройти повний продуктовий цикл:
• ресерч конкурентів і ринку
• валідація ідей монетизації
• discovery-дзвінки з клієнтами
• визначення, що йде в MVP, що в MLP, а що відкладаємо

Тому ми шукаємо Product Manager’а, який хоче:
• працювати з продуктом з нуля
• бути залученим у ресерч і прийняття рішень, а не тільки в delivery
• реально впливати на те, що і як будується

По формату співпраці — теж максимально прозоро:
• якщо людині цікаво і вона хоче — можна залишитись і вести цей напрямок далі
• якщо після завершення основної фази роботи над продуктом захочеться рухатись інакше, то у нас є інші продукти, і можемо окремо проговорити, що буде цікаво розвивати далі
аж до Head of Product / CPO