Real Estate Bees

We are looking for a proactive and results-oriented Sales Manager with experience in the real estate  B2B industry and a strong understanding of lead generation services and performance marketing.

The role focuses on selling lead generation and marketing solutions for real estate businesses 

Key Responsibilities

 

• Identify and qualify potential clients in the real estate  B2B market
• Present and explain lead generation solutions, funnels, and traffic sources to clients
• Manage the full B2B sales cycle: prospecting, discovery calls, presentations, and contract negotiation
• Work closely with the marketing and lead generation team to align client expectations and campaign performance
• Build and maintain long-term relationships with real estate professionals and partners
• Maintain CRM and prepare sales activity reports
  
   

Requirements

• Proven experience in B2B sales in real estate, digital marketing 
• Clear understanding of how real estate lead generation works (funnels, landing pages, traffic sources, CPL, conversion rates, CRM integration,
• Strong understanding of lead generation processes, sales funnels, and conversion metrics
• Experience working with international clients 
• Experience working with CRM systems and digital lead sources 
• Excellent communication and negotiation skills in English 
• Ability to work with targets and performance KPIs 
• Strong customer-oriented and result-driven mindset
  
   

Nice to Have

• Knowledge of online advertising platforms and real estate marketplaces
• Experience in remote or hybrid sales teams 

We Offer

• Competitive compensation with performance-based bonuses
• Opportunity to grow within a fast-developing business
• Professional and collaborative work environment

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
   
• Inncoming support requests across all channels (chat, email, tickets)
   
• Ensuring fast, high-quality, and consistent customer responses
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
   
• Resolution Time
   
• CSAT / NPS
   
• Ticket volume, backlog, and SLA compliance
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics

ODMsoft is a cutting-edge technology company with headquarters in Houston, TX and offices in Cleveland OH, Ukraine, and the Philippines. Our company operates a number of large internal projects primarily centered on the U.S. real estate industry.

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Position Overview:

For the most part, this role consists of communicating via email with professionals in various segments of the U.S. real estate industry, searching for new contacts online, and managing Zoho CRM.

• Remote job. You can work from home or any other place of your liking.
• Full-time position: 5 days per week, 8 consecutive hours per day (the work must be conducted during the US daytime hours).

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Responsibilities:

• Conducting email outreach to potential partners and clients via Zoho CRM
• Managing our extensive contact database in Zoho CRM
• Creating, testing, running, and improving automated email campaigns in Zoho CRM
• Negotiating link exchange and guest posting opportunities
• Finding ways to naturally incorporate links in our and our partners’ content
• Cooperating with our content creation, PR, and SEO teams
• Creating business profiles for real estate professionals on our websites

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Requirements for professional skills and experience:

• Experience working in Zoho or another CRM
• Excellent English writing, reading and comprehension skills
• Experience conducting professional business communication via email
• Experience in off-page SEO (link building)

Requirements for personal qualities:

• Ability to quickly learn about new subjects using information available online. We expect the new Outreach Coordinator to quickly learn about various types of real estate professionals: what services they provide and what their expertise is. We also expect the Outreach Coordinator to quickly learn to navigate our extensive content library — blogs with hundreds of articles on multiple websites.
• Ability to properly organize and keep track of large amounts of data.
• Detail-oriented approach. For this position meticulousness and accuracy are crucial factors.
• Resourcefulness: being able to find solutions to non-standard problems.
• Responsible attitude to work.

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Benefits:

• Base salary + performance-based bonus.
• Experience working (remotely) at an American company, in the US market.
• Opportunity for career growth according to professional development.
• Flexible schedule.
• Opportunity to work from home.
• Respectable compensation according to performance.
• Paid vacation leave and holidays.

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How to Apply to This Position:

• We only consider candidates who apply with both a cover letter (message sent together with the resume) and resume, in English.
• In your cover letter, address the hiring manager by his name — Eugene.
• Explain why you think you are a good candidate for this position. The explanation must be strictly based on the “Requirements” sections of this ad.

Ми шукаємо сильного спеціаліста з CRM та автоматизацій, який зможе побудувати надійну систему контролю лідів, інтеграцій та бізнес-процесів на базі Zoho ecosystem. Це роль не просто CRM-користувача, а архітектора системи, який відповідатиме за стабільність, прозорість та масштабування всіх процесів.
 

Основні зони відповідальності:
 

• Архітектура та екосистема Zoho: Проєктування, розвиток та підтримка комплексної інфраструктури на базі Zoho (CRM, Flow, Campaigns, Desk, Analytics). Перехід від базового використання системи до повноцінної архітектури рівня Enterprise.
   
• Управління життєвим циклом лідів (Lead Management): Побудова безперебійного процесу руху лідів по воронці (від реєстрації до Customer Success) із забезпеченням 100% збереження даних. Створення fail-safe логіки та систем проактивного моніторингу помилок.
   
• Інтеграції та Single Customer View: Об'єднання всіх каналів комунікації (OpenPhone, email, SMS, meeting tools) у єдиний профіль клієнта. Налаштування надійних двосторонніх інтеграцій з клієнтськими системами через API, Webhooks, Zapier/Make.
   
• Автоматизація бізнес-процесів: Розробка складних тригерних сценаріїв для маркетингу та продажів. Автоматизація рутинних завдань за допомогою кастомної логіки (Deluge) та сучасних AI-інструментів.
   
• Аналітика та технічний саппорт: Створення дашбордів для контролю ефективності процесів (delivery rate, fail logs). Підготовка документації та надання експертної підтримки клієнтам щодо налаштування інтеграцій.
   

Вимоги
 

Must Have
 

• Advanced experience з Zoho CRM
   
• Досвід роботи з API integrations та webhooks
   
• Zapier / Make automation
   
• Data mapping та CRM architecture
   
• Basic scripting / automation logic
   
• Досвід роботи з SaaS продуктами
   

Буде плюсом
 

• AI tools та AI automation experience
   
• Deluge scripting
   
• Experience with customer integrations
   
• Strong analytical thinking
   

Очікуваний результат від ролі
 

• 0% втрати лідів
   
• Прозора система контролю та репортингу
   
• Єдиний customer view у CRM
   
• Максимальна автоматизація рутинних процесів
   
• Збільшення ефективності використання Zoho ecosystem з 3% до 50%+
   

We’re looking for an experienced GoHighLevel specialist to help us build and optimize CRM automations for a fast-growing U.S. real estate lead generation company.

You must have real hands-on experience with GoHighLevel.

Responsibilities:

• Setup and optimization of AI voice agents
• Live transfer setup and routing
• CRM automations and workflows
• API integrations
• Lead routing and pipeline setup
• SMS / email automation setup
• Troubleshooting and optimization

Requirements:

• Strong experience with GoHighLevel
• Experience with automations and workflows
• Experience with API/webhook integrations
• Understanding of lead generation funnels
• English communication skills
• Ability to work independently and move FAST

Nice to have:

• Experience in real estate or lead generation
• Experience with Twilio, Zapier, Make, OpenAI, VAPI, Retell, etc.
• Experience with call tracking and inbound lead systems

To apply, please send:

• Your CV and GoHighLevel experience
• Relevant case studies or Loom video