rbi-ri.com.ua
RBI Retail Innovation is a product development company, a part of the group of Raiffeisen Bank International (Vienna, Austria).
We are a stable company that works in the EU market. Now we have products in Poland and Romania. Our ambition will be widespread in EU countries in the next few years. Our projects include next-gen digital banking platforms’ design, delivery, and post-delivery activities.
Our team is international but mainly consists of Ukrainian developers. We have offices in Kyiv and Rivne.
Our mission is to provide seamless banking with ease and speed that’s built for people. Our values are People First, Product Passion, and Trust.
Facts about us:
1. Founded in 2021;
2. IT Product company in RBI Group;
3. We do Digital Bank; you can check our app in the Polish market. Our product is big loans, and getting credit decisions takes, on average, less than 15 min after the app download. Our app, on average, is downloaded 3k times per week;
4. We are very ambitious and willing to cover all EU in several years with a current account, savings account, cards, and loans functionality;
5. There are already 100 people on the team in 1 year, and we are growing
We offer all team members competitive pay and benefits package:
• Official employment, gig contract;
• Remote-first work model;
• Space to grow and career development;
• Feedback culture;
• Education budget;
• Medical insurance;
• Corporate events
We are the optimists, the entrepreneurs, and the professionals — unlocking a digital banking world of possibilities for our customers.
You may view our Employment Opportunity notice here:
DOU: jobs.dou.ua/...-international/vacancies
Our landing: rbi-ri.com.ua
-
· 75 views · 13 applications · 6d
Support engineer
Countries of Europe or Ukraine · Product · 1 year of experience · IntermediateWHAT WE NEED: Strong analytical and troubleshooting skills with attention to details Basic skills in *nix OS administration Basic knowledge in networking: IP stack, routing, DNS Basic knowledge in infrastructure and application monitoring: principles,...WHAT WE NEED:
- Strong analytical and troubleshooting skills with attention to details
- Basic skills in *nix OS administration
- Basic knowledge in networking: IP stack, routing, DNS
- Basic knowledge in infrastructure and application monitoring: principles, approaches
- Familiar with logs aggregation stack (i.e ELK, Loki, etc)
- Basic knowledge in cloud technologies (AWS preferable)
- Strong problem identification and description skills
- Intermediate English proficiency for effective communication
WILL BE A PLUS:
- At least 1 year of experience in a support role
- Experience in card processing, payment providers, or related domains is a plus.
- Familiarity with Jira, Confluence and ServiceDesk tools
- Extensive knowledge of network concepts including designing, solutions, troubleshooting, and operations processes
- Background in various infrastructure solutions and operations, including on-premise, hosted, and cloud environments
- Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end-users who have varied levels of understanding.
RESPONSIBILITIES:
- Provide the 2nd line of application technical support for our customers
- Android/iOS application troubleshooting
- Resolve complex escalations and technical issues through meticulous research and troubleshooting in production environment based on prepared runbooks
- Work with different service requests (user and access management, configuration, etc)
- Participate in problem management to identify weak points in monitoring
- Escalate requests/incidents to appropriate teams/vendors if the issue is beyond of our responsibility scope
- Any deviation in services must be noticed in time, and fixed (if possible), or escalated to the next level
- Be ready to communicate with various stakeholders as well as participate in different technical meetings
- Document common support cases in the company’s knowledge base
WHAT WE OFFER:
- You will be a part of global team of RBI Group — one of the leading banking groups in Central and Eastern Europe
- An opportunity to work with some of the most talented and experienced people in the Fintech industry
- The ability to drive change and innovation in the products we develop
- Official employment, gig-contract
- Remote-first work model
- Competitive salary
- Personal and professional growth, corporate English courses
- Paid sick days-off and 20 working days of vacation per year
- Medical insurance