Railsware

We’re looking for an Account Executive🚀 to join the Mailtrap team and take ownership of the full sales cycle

Mailtrap.io is a B2B SaaS platform trusted by 1M+ users worldwide. We help developer and product teams test, optimize, and deliver emails with confidence so their work runs smoothly every day.

You’ll work in a fully remote, async-first environment with minimal bureaucracy, where people value clarity, ownership, and quality.

If you enjoy combining sales with relationship building and want to grow with a strong product, this role might be a great fit 🌟

Required skills

▫️Senior-level expertise in sales and account management, with at least 3 years of experience in B2B SaaS environments

▫️Strong management skills - ownership of scope, cross-team collaboration, and willingness to grow

▫️Fluent English proficiency, both written and spoken

▫️Confidence in conducting demo calls, negotiating, and driving results

▫️Ability to deeply understand the Mailtrap product, including its technical aspects, and independently address common technical questions from customers

▫️Excellent presentation, communication, and relationship-building skills

▫️Data-driven mindset, comfortable working with metrics, dashboards, and analytics

▫️Hands-on experience with CRM systems and sales tools, such as HubSpot, Pipedrive, etc.

▫️AI fluency - AI should be used effectively and responsibly to improve work outcomes and decision-making

▫️Proactiveness and a result-oriented mindset
 

We offer

🌎 Full-remote from any location or in one of our offices (Kyiv/Krakow/Warsaw) bit.ly/rw-remotecollab
💸 Competitive compensation, access to savings program, and deposit policy
💻 Thanks to our hardware policy, we use the best equipment and can regularly update it
🌴 34 days a year as paid time off (24 standard days + 10 more to cover public holidays)
🏋🏼 Health policy budget that will cover your private sports and healthcare expenses
🎤 Participate in local and international conferences
⌨️ Our offices are equipped with modern ergonomic chairs and standing desks
🍪 You can always find fresh food and drinks in our kitchen
🤝 In Ukraine, we collaborate through Diia.City
🤩 More about our benefits and how we work 🔗Railsware Handbook: railsware.com/handbook
 

Responsibilities

🔸Product demos & account management: Lead and run product demos, introductory calls, and follow-ups to guide users through the sales process, and provide further assistance

🔸Relationship management & partnerships: Build and maintain strong customer relationships and strategic partnerships to drive long-term success and satisfaction

🔸End-to-end sales ownership: Manage the full sales cycle, including CRM management, reporting, and coordination of legal/contracting steps

🔸Cross-functional collaboration: Work closely with marketing, product, engineering, and customer success teams to align efforts and maximize results

🔸Performance tracking & optimization: Use data and dashboards to monitor performance, improve sales workflows, and continuously optimize outcomes

Project description

We’re looking for a Crowd Marketing Specialist to grow Coupler.io’s presence on Reddit and SaaS-specific communities/forums like Shopify, Xero, etc.

You’ll join conversations where users talk about data, reporting, and automation, and contribute responses tied to real solutions using Coupler.io. You’ll also monitor brand mentions, track discussions, and spot opportunities for meaningful engagement.

If this sounds exciting, apply now! We are open to considering interns for this role!

WHAT’S YOUR IMPACT?

By showing up consistently in online communities, you’ll help users find practical solutions to data and reporting problems, no pitch required. Just good answers that happen to involve Coupler.io in terms of data flow automation, reporting optimization, etc.

Required skills

⭐ 1+ year of experience in digital marketing in any position (experience in Support or Social Media would be a plus)
⭐ Advanced written and spoken English
⭐ Strong communication skills and attention to detail
⭐ Ability to pick up new tools quickly
⭐ Comfortable using AI tools day-to-day (drafting messages, researching threads, etc.)
⭐ Curiosity, self-direction, eagerness to learn
⭐ Basic Google Workspace proficiency (Docs, GSheets, Drive)
⭐ Capability to manage your own tasks and collaborate with a team
⭐ Familiarity with how online communities function

As a plus

🔹Experience managing a Reddit account or crowd marketing in SaaS communities
🔹Background in SaaS, data tools, or marketing technology
🔹Familiarity with data integration or business intelligence concepts

We offer

🌎 Full-remote from any location or in one of our offices (Kyiv/Krakow/Warsaw) bit.ly/rw-remotecollab
💸 Competitive compensation, access to savings program, and deposit policy
💻 Thanks to our hardware policy, we use the best equipment and can regularly update it
🌴 34 days a year as paid time off (24 standard days + 10 more to cover public holidays)
🏋🏼 Health policy budget that will cover your private sports and healthcare expenses
🎤 Participate in our online and offline events
⌨️ Our offices are equipped with modern ergonomic chairs and standing desks
🍪 You can always find fresh food and drinks in our kitchen
🤝 In Ukraine, we collaborate through Diia.City
🤩 More about our benefits and how we work 🔗 Railsware Handbook: railsware.com/handbook

Responsibilities

🔹Monitor Reddit, Shopify, QuickBooks, and other relevant communities for discussions around data exports, reporting automation, and analytics
🔹Respond to threads with clear, helpful answers, and explain how Coupler.io fits where it genuinely does
🔹Create and publish posts in Coupler.io’s own community spaces
🔹Track brand mentions across communities and join conversations where your input adds real value
🔹Maintain a structured log of activity, including threads, responses, and performance
🔹Analyze engagement and share regular insights with the SEO Manager, highlighting trends, gaps, and opportunities