Qroduct

Open Role

We are looking for a Senior Full Stack Engineer to join our team in Lviv. If you are passionate about blockchain technology, gaming, and working with a proactive and experienced team, we welcome you to join our project!

The position is open to candidates based in Lviv and can be performed either remotely or from our office.

Responsibilities

• Implement new APIs and extend existing ones.
• Integrate with third-party providers, including payment and gambling services.
• Develop new features using React/Redux for customer-facing applications.
• Design and implement architecture collaboratively with the team.
• Identify system improvements and implement them.
• Enhance test coverage and CI/CD pipelines.
• Adopt innovative technologies and tools to improve the platform.
• Migrate old React app to Next JS
• Migrate task based backend service to event based architecture on top of Kafka

Requirements

• Experience: Minimum 5 years of web development experience.
• Frontend: Proficiency in React.js, Redux, Next.js.
• Backend: Strong experience with Node.js, NestJS.
• Database: MongoDB, Redis.
• Messaging: Kafka, WebSockets.
• Testing: Experience with Jest, React Testing Library, Playwright framework for UI and API automation.
• DevOps: Familiarity with Docker, Cloudflare, Nginx, PM2, New Relic.
• Authentication: JWT, Customer.io.
• Version Control: Git, GitHub, GitHub Actions.
• CI/CD: Familiarity with CI/CD tools and practices (GitHub pipelines preferred).
• Smart Contracts: Previous experience with developing smart contracts is a plus.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Skills: Excellent problem-solving and analytical skills, strong communication and collaboration abilities.

Our Benefits

• Flexible working hours & remote job options.
• Office facilities in Lviv.
• Paid vacation and sick leave.
• Fun and friendly team environment.
• Opportunities for personal and professional growth.
• Up to 100% reimbursement for participation in core courses and conferences.
• Salary bonuses.

Why Join Us?

If you are looking for a proactive, smart, and experienced team working on innovative and extraordinary projects, we welcome you to join us!

Our company is driven by a desire to constantly grow, develop, and learn new things. We dare to think bigger to drive you to bigger results.

Open Role

We are looking for a Senior Full Stack Engineer to join our team in Lviv. If you are passionate about blockchain technology, gaming, and working with a proactive and experienced team, we welcome you to join our project!

The position is open to candidates based in Lviv and can be performed either remotely or from our office.

Responsibilities

• Implement new APIs and extend existing ones.
• Integrate with third-party providers, including payment and gambling services.
• Develop new features using React/Redux for customer-facing applications.
• Design and implement architecture collaboratively with the team.
• Identify system improvements and implement them.
• Enhance test coverage and CI/CD pipelines.
• Adopt innovative technologies and tools to improve the platform.
• Migrate old React app to Next JS
• Migrate task based backend service to event based architecture on top of Kafka

Requirements

• Experience: Minimum 5 years of web development experience.
• Frontend: Proficiency in React.js, Redux, Next.js.
• Backend: Strong experience with Node.js, NestJS.
• Database: MongoDB, Redis.
• Messaging: Kafka, WebSockets.
• Testing: Experience with Jest, React Testing Library, Playwright framework for UI and API automation.
• DevOps: Familiarity with Docker, Cloudflare, Nginx, PM2, New Relic.
• Authentication: JWT, Customer.io.
• Version Control: Git, GitHub, GitHub Actions.
• CI/CD: Familiarity with CI/CD tools and practices (GitHub pipelines preferred).
• Smart Contracts: Previous experience with developing smart contracts is a plus.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Skills: Excellent problem-solving and analytical skills, strong communication and collaboration abilities.

Our Benefits

• Flexible working hours & remote job options.
• Office facilities in Lviv.
• Paid vacation and sick leave.
• Fun and friendly team environment.
• Opportunities for personal and professional growth.
• Up to 100% reimbursement for participation in core courses and conferences.
• Salary bonuses.

Why Join Us?

If you are looking for a proactive, smart, and experienced team working on innovative and extraordinary projects, we welcome you to join us!

Our company is driven by a desire to constantly grow, develop, and learn new things. We dare to think bigger to drive you to bigger results.

We’re looking for an experienced Head of Customer Support to lead and build a new support department for our iGaming project.

Right now, customer support is outsourced; your first mission will be to manage vendor performance, ensure top-tier service quality, and gradually prepare the foundation for building your own in-house team.

You’ll set up workflows, define standards, and develop strategies to provide a smooth, friendly, and efficient experience for our players across all communication channels.

What you’ll do

• Oversee day-to-day work and quality control of the outsourced support team
• Develop and implement service standards, escalation paths, and communication guidelines
• Track performance metrics (response time, CSAT, retention) and drive process improvements
  Collaborate with internal teams to resolve complex or technical cases
• Update and implement support tools (helpdesk, knowledge base platform, CRM/analytics integrations; set up processes for ticket prioritization, routing, reporting, etc.)
• Build and train your own in-house customer support team as the department grows
• Establish KPIs and performance evaluation system

• Develop soft upsell & monetization practices within support

   

What we’re looking for

• 2–3+ years of experience managing a support team, contact center, or customer care function.
• Strong background in building processes from scratch: SOPs, scripts, learning systems.
• Experience implementing or upgrading support tools (helpdesk, chat platforms, CRM integrations) is preferred.
• iGaming experience is highly preferred.
• Solid understanding of sales funnel basics and soft-sell principles through support.
• Strong analytical skills: KPI management, reporting, data-driven decision-making.
• Excellent leadership, communication, and organizational skills.
• English level B2+; additional languages are a plus.

• Living in Lviv or ability to work from the Lviv office during the initial setup is a plus.

  
   

We offer

• Possibility of military reservation after probation period (the company is a Diia.City resident)
• Relocation support if needed
• Remote or office, full-time position
• Competitive salary and performance-based bonuses
• Opportunities for professional and career growth within the iGaming industry
• Supportive and friendly team culture