Qroduct

We are looking for a Customer Support Specialist to assist players, respond to their inquiries, and provide a high level of customer service.
We are looking for a responsible and communicative person who can handle multiple conversations simultaneously, work efficiently under pressure, and remain calm when dealing with challenging situations.

Requirements:
Experience: Previous experience in Customer Support is required. At least 1 year of experience in the iGaming industry is preferred.
English: Intermediate level (B1) or higher, with the ability to communicate with players in chat and write clearly and accurately without relying on translation tools.
CRM and Support Tools: Experience working with CRM systems, live chat platforms, and ticketing systems.
Multitasking: Ability to handle multiple chats simultaneously, respond quickly to inquiries, and remain efficient during periods of high workload.
Communication Skills: Strong written communication skills and the ability to explain information clearly and politely.
Stress Resistance: Ability to remain calm and professional when dealing with dissatisfied or difficult players.
Attention to Detail: Accuracy, responsibility, and the ability to follow internal procedures and work guidelines.
Problem-Solving: Ability to find information independently, investigate issues, and make decisions within the scope of responsibilities.
Learning Ability: Willingness to learn quickly, process large amounts of information, and adapt to new procedures.
Shift Availability: Willingness to work rotating shifts, including night shifts.

Responsibilities:
Provide customer support to players via live chat.
Respond to player inquiries, requests, and complaints in a timely and professional manner.
Assist players with issues related to the platform.
Use CRM systems and support tools to manage customer inquiries.
Handle multiple conversations simultaneously while maintaining high service quality.
Investigate issues independently and collaborate with other departments when necessary.
Follow internal procedures, guidelines, and communication standards.
Ensure a positive customer experience and maintain a high level of customer satisfaction.