QIT Software

QIT Software is looking for a Customer Support Engineer to join our team and help our customers succeed with our technology solutions. You will act as the bridge between our enterprise customers and technical teams, ensuring smooth problem resolution, clear communication, and proactive support.

Details:
- Client: USA
- Tech stack: Python, SQL/NoSQL, APIs, etc.
- Timezone: 8 hours overlap with PST

Requirements:

- Proven experience in a technical support or engineering role.
- Strong programming skills in Python.
- Hands-on experience working with APIs (REST, GraphQL, etc.).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
- Familiarity with debugging tools and techniques.
- Experience working in a remote, customer-facing role is a plus.
- Ability to multitask and prioritize in a fast-paced environment.

Responsibilities:

- Provide technical support to customers via email, chat, and occasional video calls.
- Diagnose and troubleshoot API-related issues, offering timely and effective resolutions.
- Collaborate with development teams to escalate and resolve complex technical problems.
- Assist customers in integrating our solutions with their systems using Python.
- Create and maintain detailed support documentation and FAQs.
- Continuously monitor and improve customer satisfaction through proactive communication.
- Identify recurring technical issues and propose long-term solutions.

Work conditions:

- The ability to work remotely from anywhere in the world;
- Flexible work schedule, no micromanagement, no strict deadlines and free overtime work;
- Work in European and American products with a modern technology stack in different industries (Finance, Technology, Health, Construction, Media, etc.);
- Revision of wages every year or on an individual basis;
- Accounting support and full payment of taxes by the company;
- 100% compensation for remote English lessons;
- 15 paid leaves (PTO) and public holidays.

QIT Software is looking for an experienced App Developer to build, launch, and maintain an application on one or more major SaaS marketplaces such as:
- Shopify
- HubSpot
- Canva
- Adobe
- Figma
- Slack
- Salesforce
- Others


You’ll own the full lifecycle of development — from integrating our APIs and authentication flows to deploying and maintaining the app post-launch.

Ideal candidates have previously built production-ready marketplace apps or third-party integrations connecting APIs between platforms.

Details:
- Client: USA
- Tech stack: Python, Node.js, TypeScript, SQL/NoSQL, APIs, etc.
- Timezone: 8 hours overlap with PST


Requirements:

- Proven experience developing apps for Shopify, HubSpot, Canva, Adobe, Slack, or similar ecosystems
- Strong experience in Python, Node.js, or TypeScript
- Hands-on experience with REST APIs, webhooks, and OAuth 2.0
- Knowledge of deployment best practices (cloud hosting, CI/CD pipelines)
- Familiarity with marketplace submission and approval processes
- Excellent communication and ownership mindset
- Must align full-time with PST timezone

Responsibilities:

- Develop and launch a fully functional app or integration on a major SaaS platform
- Connect and extend our product’s functionality through REST APIs and webhooks
- Implement secure authentication (OAuth 2.0) and handle multi-tenant configurations
- Manage submission, approval, and version updates on marketplace
- Provide ongoing support, maintenance, and improvements post-launch

Work conditions:

- The ability to work remotely from anywhere in the world;
- Flexible work schedule, no micromanagement, no strict deadlines and free overtime work;
- Work in European and American products with a modern technology stack in different industries (Finance, Technology, Health, Construction, Media, etc.);
- Revision of wages every year or on an individual basis;
- Accounting support and full payment of taxes by the company;
- 100% compensation for remote English lessons;
- 15 paid leaves (PTO) and public holidays.