ProStaffAgency

CRM / Retention Manager — iGaming
 

We are looking for a CRM / Retention Manager to join a fast-growing iGaming company. This role is ideal for a hands-on, data-driven professional ready to take full ownership of CRM and retention strategy.
 

Key Responsibilities

• Segment the customer base and launch targeted communications.
• Manage CRM channels: Email, SMS, Push, Telegram, messengers, and chat.
• Build and optimize trigger flows and CRM campaigns in Customer IO.
• Maintain the communications and promo calendar.
• Launch and optimize promotional campaigns.
• Run A/B tests, analyze results, and improve performance.
• Work with personalization, bonus economics, and gaming storefronts.
• Coordinate offers and creatives with Affiliate, Digital, and Design teams.

Requirements

• 4+ years of CRM / Retention experience in iGaming, specifically real-money casino.
• Experience with LATAM and EU markets.
• Experience launching or rebuilding CRM processes from scratch.
• Strong understanding of bonus economics and impact on NGR / LTV.
• Solid knowledge of key metrics: reg2dep, retention, churn, LTV, ROI.
• Confident with analytics, cohorts, and A/B testing.
• Hands-on mindset and readiness to execute directly.

Nice to Have

• Experience with Customer IO or similar CRM platforms.
• Ability to work with promo creatives and design teams.

What We Offer

• Remote-first setup with flexible working format.
• Full ownership of the CRM / Retention direction.
• Fast-moving team, real-money casino product, and direct impact on growth metrics.

We help iGaming platforms boost engagement, revenue, and ROMI by up to 25% through deep player behavior analysis, detection of positive and suspicious activities, and personalized recommendations for each user.

About the Role

We are looking for a proactive and results-driven Lead Generation Manager who will take full ownership of our outbound pipeline and help scale it across multiple channels.

This is not a purely executional role - we expect you to bring ideas, test new hypotheses, and directly influence how our lead generation engine is built and evolves.

You will work closely with the marketing team and founders, contributing directly to pipeline growth and revenue through a structured and data-driven approach.

Responsibilities

Build and execute outbound lead generation strategy across key target segments
Identify, research, and prioritize target accounts (iGaming operators, platform providers)
Launch and manage outreach campaigns via LinkedIn, email, and other channels
Craft highly personalized messaging aligned with our company philosophy
Qualify leads and convert them into booked meetings and sales opportunities
Collaborate with marketing on campaigns, positioning, and content initiatives
Support conference activities: pre-event outreach, meeting booking, and follow-ups
Analyze performance metrics (reply rates, conversion, pipeline quality) and continuously optimize outreach
Test new channels, hypotheses, ICP segments, and messaging approaches
 

Requirements

2+ years of experience in Lead Generation / SDR / BDR roles
Strong hands-on experience with outbound channels (LinkedIn, cold email)
Proven track record of building and scaling outbound pipelines
Experience with conference-driven lead generation (outreach, qualification, booking)
Ability to research ICPs and build high-quality, targeted lead lists
Clear understanding of quality vs. volume in outreach strategies
Strong written communication skills in English (B2+)
Experience with tools such as Apollo, HubSpot, LinkedIn Sales Navigator, Heyreach
Analytical mindset with the ability to optimize performance based on data
 

Nice to Have

Experience in iGaming / betting industry
Familiarity with ABM strategies or multi-touch campaigns
 

Interview Process

Recruiting Interview (45 min)
Test Task
Technical Interview (60 min)
Final Interview with CMO & CEO (30 min)
 

What We Offer

Direct impact on pipeline and revenue
Freedom to experiment and implement your ideas
No corporate bureaucracy
Remote / flexible work format
Competitive salary
$600 annual learning and development budget
Professional English courses
Medical insurance
 

What’s Next

If this sounds like your kind of challenge - we’d love to hear from you.

Send us your CV along with anything that helps us better understand how you think and work.
We review applications within five working days and will get back to you if there’s a match.

We are currently looking for a Business Development Manager (Slots) to drive growth and partnerships for a slot game development team. This is a high-impact commercial role for someone who understands the iGaming ecosystem and knows how to close deals in the slots segment.

In this role, you will be responsible for expanding distribution, building partnerships, and driving revenue growth across multiple markets.

Key Responsibilities

Drive new business by closing deals for slot integration and distribution.

Manage and grow relationships with existing partners.

Expand the presence of slot products across new markets.

Work closely with internal teams to align product and commercial strategy.

Support expansion into LATAM and potentially Asian markets.

Contribute to transitioning the business towards more regulated (“white”) markets.

Represent the company at industry events and conferences.

Requirements

Proven experience in business development within the slots/iGaming industry.

Strong track record in closing deals and negotiations.

Deep understanding of online gambling and slot distribution ecosystem.

Fluent Russian and English (both required).

Nice to Have

Experience working with LATAM or Asian markets.

Understanding of regulatory environments across jurisdictions.

Experience working in slot development studios.

What’s Offered

Remote-first format with flexibility.

Business trips (Cyprus, industry events, conferences).

Direct impact on revenue growth and market expansion.

Opportunity to shape and scale the slot business direction.

We are currently looking for a Product Owner to join a fast-growing fintech / iGaming product company.

This role is ideal for a strong product leader who is ready to take full ownership of the payment ecosystem and drive measurable business impact. You will be responsible not only for product development, but also for ensuring that all financial flows within the product are optimized, scalable, and profitable.

In this role, you will lead the development of payment infrastructure (PSP, checkout, wallets, antifraud), manage cross-functional teams, and build a product growth strategy focused on conversion and revenue.

Key Responsibilities

• Own and drive the full product lifecycle of fintech/payment solutions (from concept to scaling)
• Define and execute product strategy focused on revenue growth and payment performance
• Build and manage product roadmap aligned with business goals
• Prioritize features based on direct impact on conversion and financial metrics
• Lead and scale cross-functional teams (Product Managers, Analysts, UX/UI, Payments)
• Manage relationships with external partners (PSPs, banks, antifraud providers)
• Optimize payment flows: routing, cascading (fallback logic), approval rates (AR)
• Improve checkout UX and reduce friction in payment journeys
• Launch new payment products across different GEOs (Tier 3 markets)
• Ensure product stability, scalability, and performance monitoring (Grafana, Tableau, Atlassian tools)

Requirements

• 3+ years of experience in fintech (payments, wallets, PSP, antifraud)
• Minimum 2 years in each recent role with proven stability
• Proven track record of launching payment products (checkout, PSP, wallets, antifraud)
• Experience managing teams of 15+ people
• Strong leadership skills and ability to deliver results in challenging environments
• Hands-on experience with Atlassian tools, Grafana, Tableau
• Upper-Intermediate English (B2+) or higher
• Experience working with Tier 3 markets

Nice to Have

• Experience transitioning from PO to CPO or building product strategy from scratch
• Background in high-load B2C products (fintech / iGaming)
• Experience in fast-growing, remote-first teams

What’s Offered

• Fully remote work format
• International team and fast-paced environment
• High level of ownership and product influence
• Opportunity to build and scale a global fintech product

We are looking for a Lead Data Scientist who goes beyond building models and actively drives product and business impact. In this role, you’ll combine strong ML expertise, technical leadership, and a product mindset to deliver scalable, high-impact solutions. You will play a key role not only in what we build, but also in how we build it - shaping processes, standards, and delivery efficiency.

Responsibilities

Work closely with product and business teams to translate business challenges into data science solutions and research
Define clear success metrics and KPIs
Turn data insights into actionable recommendations
Ensure models deliver real business impact, not just technical performance
Design, build, and deploy machine learning solutions such as churn prediction, LTV modeling, player segmentation, and uplift modeling, owning the full lifecycle from experimentation to production
Establish and improve team processes, including end-to-end model lifecycle, code quality, documentation, reproducibility, and experimentation frameworks
Improve delivery efficiency by reducing time from idea to production and identifying opportunities to automate analytical workflows using AI and machine learning

Requirements5+ years of experience in Data Science, preferably in tech or gaming
Degree in a quantitative field such as Statistics, Mathematics, Computer Science, or Economics
Analytical mindset with the ability to translate data into business insights
Experience working with large-scale data tools such as BigQuery, Spark, or Hive
Advanced SQL skills
Strong Python skills for data analysis and modeling
Experience with data visualization tools such as Tableau, Power BI, or Python libraries
Understanding of statistics and experimentation including A/B testing, hypothesis testing, and confidence intervals
Familiarity with causal inference techniques and predictive modeling
English level B2+
 

Nice to Have

Experience in iGaming
Understanding of player behavior and slot game mechanics
Strong product mindset with the ability to propose impactful solutions

Benefits

Opportunity to shape meaningful data products and influence business outcomes
25 vacation days, 15 sick days, and birthday leave
Budget for English classes and professional development
Health insurance budget
Remote-friendly culture with a small, high-impact team