ARRISE

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. 
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.

- English level Intermediate or higher.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. 
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. 
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you?

Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.
• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

ARRISE powering Pragmatic Play is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE powering Pragmatic Play offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE powering Pragmatic Play’s global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

ARRISE powering Pragmatic Play welcomes talented professionals to join our challenging and dynamic project as Database developer. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company.

Successful candidates should correspond to the following required competencies:

Responsibilities:

- 5+ years of PostgreSQL, Pg/SQL development experience.

- Oracle SQL, PL/SQLL development experience will be a big plus.

- Shredding, changing and understanding older code without the need to know everything about a business process is imperative.

- Query performance analyzing and tuning.

- Experience with high loaded OLTP systems.

- Experience with very large databases.

- Experience with design, development, and maintenance of reporting and data warehouse databases a plus.

- Experience with migrating schemas and data from Oracle to other RDBMS a plus.

- Basic DB administration experience.

- Familiarity with database design, documentation and coding.

- Familiarity with programming languages API.

- Problem solving skills and ability to think algorithmically.

- Experience with Amazon Redshift, RDS, Aurora is a plus.

General skills:

- English (reading/writing/speaking) — min Intermediate level.

- Experience in working with people.

- Quick understanding and learning abilities.

- Ability to work on several tasks in parallel.

Responsibilities:

- Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language.

- Provides high-level database development assistance in creating specific applications for businesses.

- Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS.

- Ensures research and innovation at all levels of the software development process.

- May participate in multiple projects simultaneously as a senior development team member.

- Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely.

- Acts as a coach or mentor to junior software developers.

- Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages.

Company offers:

- Long-term employment.

- Flexible timetable.

- Comfortable working conditions.

- Paid vacation and sick leaves.

- Medical insurance.

- English lessons, gym.

- Competitive salary level.

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

- Ukrainian language proficiency

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

ARRISE powering Pragmatic Play is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Latvia, Romania, India, Canada, Serbia, UAE and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

ARRISE powering Pragmatic Play welcomes talented professionals to join our challenging and dynamic project as a Certification Engineer. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company.

Responsibilities:

· Participate in team meetings (daily, planning, retrospective, etc).

· Understand new business requirements and transform them into technical tasks.

· Ensure all operational processes are carried on in an appropriate way.

· Work with relevant certification authorities to ensure all existing and new products meet their requirements.

· Coordinate and enable effective communication within the team and between different teams (in the process of preparing games before certification and during the certification process).

· Collecting all the necessary tech files for the game's certification.

· Provide support to resolve issues raised in the process of product certification.

· Initiate and facilitate the creation of best practices work processes.

· Assist in product testing to prove efficiency and quality.

· Prepare documentation and participate in /conduct company audits.

· Keep track of running projects and internal documentation.

· Organize information and improve existing processes throughout the company.
 

Requirements:

· Upper Intermediate English level (both written and spoken).

· Excellent communication and interpersonal skills.

· Be ready for active cross-team communication and learning new information on various topics.

· Strong organizational skills with a high attention to details.

· Strong analytical and problem-solving skills.

· Multitasking and ability to prioritize work.

· Experience in IT.

· Basic knowledge of Microsoft Office.

· Strong PC user.
 

Will be a plus:

· Experience with Jira, Confluence.

· Experience with Jenkins, Gitlab, FTP client.

Company offers:

· Long-term employment.

· Flexible timetable.

· Comfortable working conditions.

· Paid vacation and sick leaves.

· English lessons, gym.

· Competitive salary level.

ARRISE is a leading game developer providing player-favorites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook, and more, available in all major regulated markets, languages, and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE powering Pragmatic Play’s global team consistently delivers best-in-class services with a dedication to creating games that players love time and time again.

ARRISE welcomes talented professionals to join our challenging and dynamic project as a Certification Engineer. We are looking for a passionate, innovative, results-oriented specialist with heart-deep commitment to success to join our company.

Responsibilities:

- Participate in team meetings (daily, planning, retrospective, etc).

- Understand new business requirements and transform them into technical tasks.

- Ensure all operational processes are carried out properly.

- Work with relevant certification authorities to ensure all existing and new products meet their requirements.

- Coordinate and enable effective communication within the team and between different teams (in the process of preparing games before certification and during the certification process).

- Collecting all the necessary tech files for the game's certification.

- Provide support to resolve issues raised in the process of product certification.

- Initiate and facilitate the creation of best practices work processes.

- Assist in product testing to prove efficiency and quality.

- Prepare documentation and participate in /conduct company audits.

- Keep track of running projects and internal documentation.

- Organize information and improve existing processes throughout the company.

Requirements:

- Upper-Intermediate English level (both written and spoken).

- Proficiency in Ukrainian;

- Excellent communication and interpersonal skills.

- Be ready for active cross-team communication and learning new information on various topics.

- Strong organizational skills with a high attention to detail.

- Strong analytical and problem-solving skills.

- Multitasking and ability to prioritize work.

- Experience in IT.

- Basic knowledge of Microsoft Office.

- Strong PC user.

Will be a plus:

- Experience with Jira, and Confluence.

- Experience with Jenkins, Gitlab, and FTP client.

Company offers:

- Long-term employment.

- Flexible timetable.

-Comfortable working conditions.

- Paid vacation and sick leaves.

- Medical insurance.

- English lessons, gym.

- Competitive salary level.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!  

Required Skills: 

• 5+ years of hands-on experience in commercial software development using Java.  
• Solid understanding of Object-Oriented Programming (OOP) concepts and proficient in applying design patterns. 
• Extensive expertise in Java Core and the Spring framework (including Spring Boot, Spring Web, Spring Data, Spring Cloud). 
• Proficiency in vanilla JDBC for database interactions. 
• Strong understanding of RDBMS concepts and SQL, with experience working with databases such as Oracle, PostgreSQL. 
• Experience with Redis. 
• Experience with distributed messaging systems, particularly RabbitMQ. 
• Proven track record in the development of microservices and distributed transactional systems. 
• Knowledge of fundamental design principles for building scalable and highly available applications. 
• Good foundation in algorithms, design patterns, and data structures. 
• Proficiency in unit/functional testing frameworks such as JUnit 4/5, Spock, and Testcontainers.  

Preferred Skills:  

• Experience in application and infrastructure monitoring. 
• Proven ability to troubleshoot production problems related to software applications. 
• Exposure to high-load systems. 
• Good spoken and written English skills. 
• Experience with JSP, Thymeleaf, JavaScript, TypeScript, React would be a big plus. 
• Experience with MongoDB would be a big plus. 

Responsibilities:  

As a Java Software Engineer, you will play a pivotal role in engineering and implementing a high-loaded enterprise system that serves tens of thousands of users logging into our product every day. Your responsibilities will include: 

• Collaborating with cross-functional teams to design, develop, and maintain robust software solutions that meet the needs of our enterprise-level system. 
• Architecting scalable and efficient Java-based components to ensure optimal performance under high load. 
• Implementing best practices in software engineering, including code reviews, testing methodologies, and documentation standards. 
• Optimizing system performance and reliability through continuous monitoring, troubleshooting, and performance tuning. 
• Participating in the entire software development lifecycle, from requirements gathering and design to deployment and support. 
• Staying up-to-date with the latest technologies and industry trends to continuously improve our system architecture and development processes. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

ARRISE powering Pragmatic Play is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry. 

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Latvia, Romania, India, Canada, Serbia, UAE and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.  

ARRISE powering Pragmatic Play welcomes talented professionals to join our challenging and dynamic project as a Java Developer. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company. 

Required Skills: 

• 5+ years of hands-on experience in commercial software development using Java.  
• Solid understanding of Object-Oriented Programming (OOP) concepts and proficient in applying design patterns. 
• Extensive expertise in Java Core and the Spring framework (including Spring Boot, Spring Web, Spring Data, Spring Cloud). 
• Proficiency in vanilla JDBC for database interactions. 
• Strong understanding of RDBMS concepts and SQL, with experience working with databases such as Oracle, PostgreSQL. 
• Experience with Redis. 
• Experience with distributed messaging systems, particularly RabbitMQ. 
• Proven track record in the development of microservices and distributed transactional systems. 
• Knowledge of fundamental design principles for building scalable and highly available applications. 
• Good foundation in algorithms, design patterns, and data structures. 
• Proficiency in unit/functional testing frameworks such as JUnit 4/5, Spock, and Testcontainers.  
• Proficiency in Ukrainian.

Preferred Skills:  

• Experience in application and infrastructure monitoring. 
• Proven ability to troubleshoot production problems related to software applications. 
• Exposure to high-load systems. 
• Good spoken and written English skills. 
• Experience with JSP, Thymeleaf, JavaScript, TypeScript, React would be a big plus. 
• Experience with MongoDB would be a big plus. 

Responsibilities:  

As a Java Software Engineer, you will play a pivotal role in engineering and implementing a high-loaded enterprise system that serves tens of thousands of users logging into our product every day. Your responsibilities will include: 

• Collaborating with cross-functional teams to design, develop, and maintain robust software solutions that meet the needs of our enterprise-level system. 
• Architecting scalable and efficient Java-based components to ensure optimal performance under high load. 
• Implementing best practices in software engineering, including code reviews, testing methodologies, and documentation standards. 
• Optimizing system performance and reliability through continuous monitoring, troubleshooting, and performance tuning. 
• Participating in the entire software development lifecycle, from requirements gathering and design to deployment and support. 
• Staying up-to-date with the latest technologies and industry trends to continuously improve our system architecture and development processes. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. 
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

ARRISE welcomes talented professionals to join our challenging and dynamic project as QA engineers. We are looking for a passionate, innovative, results-oriented specialist with a heart-deep commitment to success to join our company.

Successful candidates should correspond to the following required competencies:

Responsibilities:

- Go through the software requirements and get clarifications on one's doubts.

- Become familiar with the software under test and any other related software.

- Understand the master test plan and/or the project plan.

- Create or assist in creating your test plan.

Generate test cases based on the requirements and other documents.

- Procure or create test data required for testing.

- Test software releases by executing assigned tests (manual and/or automated).

- Report test results.

- Update test cases based on the discovered defects.

- Support the team with testing tasks as required.

- Keep up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain.

Skills Required:

- Working as Quality Assurance Engineer 1+ (Back-end).

- Good experience in Manual Testing of Web applications.

- Advanced skills in requirements analysis.

- Knowledge and practical experience working with SQL.

- Knowledge and practical experience working with GIT, Kibana, and Jenkins will be a plus.

- Deep understanding and experience in software development life cycle.

- Excellent skills in reading and analyzing logs to identify the root cause of a defect.

- Ability to prioritize test cases based on risk analysis.

- Multitasking skills.

- Intermediate English level.

- Ukrainian proficiency.

- Strong communication skills.

- Addiction to work.

- Gaming application expertise will be a plus.

- Integration testing using SOAP UI and Postman will be a plus.

Company offers:

- Fully remote work or work in a friendly team at a modern office.

- Health insurance.

- Free English language training.

- Real Agile.

- Competitive salary level.

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

- Ukrainian language proficiency

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements: 

• 5+ years of PostgreSQL, Pg/SQL development experience. 
• Oracle SQL, PL/SQLL development experience will be a big plus. 
• Shredding, changing and understanding older code without the need to know everything about a business process is imperative. 
• Query performance analyzing and tuning. 
• Experience with high loaded OLTP systems. 
• Experience with very large databases. 
• Experience with design, development, and maintenance of reporting and data warehouse databases a plus. 
• Experience with migrating schemas and data from Oracle to other RDBMS a plus. 
• Basic DB administration experience. 
• Familiarity with database design, documentation and coding. 
• Familiarity with programming languages API. 
• Problem solving skills and ability to think algorithmically. 
• Experience with Amazon Redshift, RDS, Aurora is a plus. 

General skills: 

• English (reading/writing/speaking) — min Intermediate level. 
• Experience in working with people. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

 
Responsibilities: 

• Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language. 
• Provides high-level database development assistance in creating specific applications for businesses. 
• Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS. 
• Ensures research and innovation at all levels of the software development process. 
  May participate in multiple projects simultaneously as a senior development team member. 
• Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely. 
• Acts as a coach or mentor to junior software developers. 
• Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level.