Pocketbook

PocketBook is an international company currently looking for a Customer Support Specialist with Polish and English proficiency to join our team.

Responsibilities:

• Providing informational and advisory customer support (communicating with product users via email and phone);

• Analysing user issues and identifying effective solutions;

• Working within a CRM system;

• Performing various one-off tasks related to customer support;

• Identifying and analysing software bugs, working with a bug tracking system.

Requirements and personal qualities:

• Previous experience in customer service (preferred);

• Proficiency in Polish – C1 level or higher;

• Proficiency in English – B2 level or higher;

• Strong written communication skills with accuracy and speed;

• Ability to analyse situations and quickly find effective solutions;

• Strong knowledge of PCs and mobile devices;

• A structured approach to solving complex tasks and a positive mindset;

• Ability to work in a team;

• Experience communicating with native speakers is a plus.

We offer:

• Competitive salary;

• Working hours: 9:00–18:00 / 10:00–19:00;

• Remote work format;

• An experienced manager who will provide full onboarding, training, and support at all stages.

We are looking for a Junior/Middle Digital Marketing & SEО + GEO/AEO Specialist to support growth across US and European markets.

This role combines SEO execution, paid advertising support, AI-driven content workflows, and website content management. The ideal candidate is hands-on, analytical, and comfortable working with modern AI and marketing tools.

Key Responsibilities

• Launch, monitor, and optimize Google Ads campaigns
• Support paid campaigns across Microsoft/Bing Ads
• Execute on-page SEO improvements and keyword updates
• Manage website content updates (product pages, landing pages, descriptions)
• Improve indexing and search visibility in Google and Bing
• Work with Google Search Console and GA4 to monitor performance
• Conduct keyword research and competitor analysis
• Use AI tools (ChatGPT, Gemini, Microsoft Copilot, etc.) to support content creation and optimization
• Contribute to GEO-targeted SEO strategies (US & EU markets)
• Monitor rankings, CTR, traffic, and conversion performance
• Collaborate with marketing and product teams to improve online visibility

Required Skills

• 1–3+ years of experience in digital marketing or SEO
• Practical experience with Google Ads
• Understanding of how search engine indexing and ranking work
• Experience with Google Search Console and Google Analytics (GA4)
• Familiarity with Bing/Microsoft Ads
• Experience with CMS platforms (Shopify, Magento, or similar)
• Basic understanding of technical SEO
• Experience using AI tools for marketing tasks
• English — Upper-Intermediate or higher

Required skills

• 2+ years of commercial experience in software testing
• Strong knowledge of Java
• Hands-on experience with UI test automation using Selenide
• Experience working with Selenoid (running tests in containers)
• Solid experience in API testing, including:
  • Postman
  • JMeter
  • Rest Assured
• Experience with TestNG for test execution and reporting
• Understanding of BDD principles and experience with Cucumber
• Experience with build and dependency management using Maven
• Confident use of Git (GitHub)
• Experience working with CI/CD pipelines, including:
  • GitLab CI
  • Jenkins
• Experience using IntelliJ IDEA
• Understanding of software development life cycle (SDLC) and QA processes
• Ability to analyze requirements and create clear, maintainable test cases and automated tests

Nice to have

• Experience with test strategy and test framework design
• Experience working in Agile / Scrum teams
• Basic knowledge of Docker
• Experience with performance or load testing
• Mentoring or code review experience

Responsibilities

• Design, develop, and maintain automated UI and API tests
• Integrate automated tests into CI/CD pipelines
• Analyze test results and provide clear reports on test coverage and quality
• Collaborate closely with developers, QA engineers, and product teams
• Participate in improving testing processes and tools