Platipus
Joined in
2020
Welcome to Platipus - the leading online game development studio! We are a team of passionate and creative individuals dedicated to producing high-quality HTML5 slots and table games for gambling platforms worldwide.
Platipus's story began in 2012 as a social media games supplier, and in 2014 the company was reorganised into a casino games supplier and registered as a company under the law of the IOM.
Now Platipus's portfolio already includes 90+ games in 19 languages. We steadily release one-two games per month that are globally recognised for its quality and reliability. Platipus mainly provides to the regulated markets, constantly expanding its presence. Our latest achievement is an honorary Maltese license, which significantly expands our ability to provide to the European markets.
Freedom, innovations and creativity are also paramount for us. We sincerely believe that each professional may become an expert in their respective field, and we would like to provide the tools for them to reach that success. We believe that the best method of supervision is not strict and rigid control and subordination but guidance through mentorship and collaboration.
We select our employees according to their professional and interpersonal skills, and it serves as the foundation for the company culture and the behaviours expected by its workforce.
Our company is happy to welcome people with the same values, so we are open to responsible professionals passionate about their work.
Platipus is a company at the forefront of innovation in the online gaming industry! We will easily pick up everyone on our boat to create the future of online games together!
Platipus's story began in 2012 as a social media games supplier, and in 2014 the company was reorganised into a casino games supplier and registered as a company under the law of the IOM.
Now Platipus's portfolio already includes 90+ games in 19 languages. We steadily release one-two games per month that are globally recognised for its quality and reliability. Platipus mainly provides to the regulated markets, constantly expanding its presence. Our latest achievement is an honorary Maltese license, which significantly expands our ability to provide to the European markets.
Freedom, innovations and creativity are also paramount for us. We sincerely believe that each professional may become an expert in their respective field, and we would like to provide the tools for them to reach that success. We believe that the best method of supervision is not strict and rigid control and subordination but guidance through mentorship and collaboration.
We select our employees according to their professional and interpersonal skills, and it serves as the foundation for the company culture and the behaviours expected by its workforce.
Our company is happy to welcome people with the same values, so we are open to responsible professionals passionate about their work.
Platipus is a company at the forefront of innovation in the online gaming industry! We will easily pick up everyone on our boat to create the future of online games together!
Website:
https://platipusgaming.com/
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· 96 views · 15 applications · 21d
Technical Support Engineer
Full Remote · Ukraine · Product · 1 year of experience · IntermediateThe Technical Support Engineer is primarily responsible for delivering exceptional customer service and providing technical guidance to operators and aggregators. They specialize in diagnosing and resolving various technical challenges related to product...The Technical Support Engineer is primarily responsible for delivering exceptional customer service and providing technical guidance to operators and aggregators. They specialize in diagnosing and resolving various technical challenges related to product issues, including errors, reporting discrepancies, and gaming problems. The core objective of the technical support engineer is to maintain customer satisfaction and minimize operational disruptions through efficient and effective problem-solving.
The schedule consists of two-day shifts, followed by two days off, and then two-night shifts, with an additional two days off.
Requirements:
- 0.5+ year in a technical support role, preferably within B2B, iGaming, or fintech sectors;
- Familiarity with API tools (Postman, Swagger), log analysis (Kibana, Elasticsearch), and monitoring systems (Grafana);
- Basic understanding of JSON and experience with data analysis;
- Strong written and verbal communication skills in English (minimum B1 level);
- Experience with ticketing systems and collaboration tools (Google Sheets, Confluence);
- Willingness to work in a rotating shift schedule, including night shifts.
Responsibilities:
- Handle Help Desk tickets;
- Troubleshoot technical issues;
- Review game rounds for fraud, anomalies, and user complaints;
- Monitor logs, track alerts, participate in 24/7 incident handling;
- Communicate with partners via Telegram, Teams, and Slack;
- Support integration queries and explain technical flows;
- Perform bulk updates in Back Office, prepare data reports and technical docs.
Would be a plus:
- Experience in high-risk industries such as crypto, betting, or fintech.
Working conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.
Professional development:- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.
Work-life balance:- Ability to work fully remotely;
- 15 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal office meetings every month.