PEXLY

Join our fast growing company as a Technical Support Agent (with English B2-C1
language skills).

It is a remote full-time position.

Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two
working days, followed by two days of rest)

You have great opportunity to get:

 Experience in the international company working with people around the
globe;
 Compensation – $900 for the first 2 months, and $950 after 2 months;
 Bonus - $50 depending on the execution of the KPI per month;
 Training will be provided by the company and the client;
 20 paid days of vacations and 10 days of sick leaves per year;
 

Your responsibilities:

 Support with technical questions;
 Politely respond to customers’ inquiries in a timely manner;
 Cooperate with development and QA teams to resolve the issues from
customers;
 Analyze customer requests and suggest improvements;
 Develop healthy Customer Relationship;
 Keep clients engaged and regularly using products;
 Constant follow up on clients and leads: service usage issues, renewals;
 Maintain a detailed understanding of Client's services, assist customers with
questions and suggest the best solutions for their needs;
 Build customer loyalty and retention;

 Resolve customer issues
 Review customer complaints and concerns and seek to improve all aspects of
the customer experience;
 Build Trust and Transparency with Clients

You are our perfect candidate if you have:

 Proficiency in written English at the B2-C1 level;
 Experience with Windows OS will be an advantage;
 Prior experience in Customer Support , demonstrating a track record of
proficiently managing customer relationships and addressing their needs
would be a plus
 Strong problem-resolution skills;
 Ability to handle sensitive customer information with confidentiality and
discretion;
 Ability to work in a stressful situation, remaining calm, and showing respect
and empathy while working with clients;
 Ability to remain focused while working remotely.

We are global company. We empower businesses all over the world
through providing remote assistants and outsourced teams specialized in customer
support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and
appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Us!

Join our fast growing company as a Billing Support Representative  for our Client! 

You will be a part of dream-team who makes consumer’s experience easy and enjoyable.

It is a remote full-time position.

Schedule: Mon-Sun;14-23; 5/2. Five working shifts followed by two days of rest

Start date:  ASAP

At Pexly you have great opportunities to get:

• Experience in the international company working with people around the globe;
• Compensation –   $900/monthly for the first 2 months, and $950/monthly + $50 bonus after 2 months of probation;
• Training will be provided by the company and the client;
• 100% remote work;
• 20 paid days of vacations and 10 days of sick leave per year;
• Management's attention, support and motivation.

Your responsibilities:

• Assisting customers with billing inquiries, including but not

  limited to payment processing, subscription management, and

  plan changing;

  
   

• Working towards keeping customers by addressing the

  underlying issues prompting their desire to cancel subscription.

  This involves navigating a delicate balance between persuasion

  and avoiding excessive friction with room for flexibility and

  creative problem-solving;

• Politely respond to customers’ inquiries in a timely manner via

  email or live chat, ensuring a high level of professionalism and

  service quality;

• Gathering the info about refund-related issues;

• Analyze customers’ requests to identify trends and areas for

  improvement, providing valuable insights to enhance the overall

  user experience;

• Assisting users with critical or non-critical bugs.

Requirements/necessary experience:

•  Proficiency in written English at the C1 level
• Experience with Mac and Windows OS will be an advantage;  
• Working as product support would be a plus
• Experience with Apple/Amazon/PayPal/Billing services + with
  Zendesk/Intercom will be an advantage;
• Working as an account manager would be a plus.
•  Strong problem-resolution skills;
• Experience as a Customer Support Representative;
• Ability to handle sensitive customer information with
  confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and
  showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.    

Soft skills:

• Time management skills
• Excellent writing and communication skills
• Advanced attention to detail skills of active listening to ensure
  accuracy and thoroughness in all interactions and processes;
• Capability to work both independently and collaboratively as a
  productive team member;
• Flexibility and adaptability;
• Customer service-oriented mindset, dedicated to providing
  exceptional support and assistance to users;

Hard skills:

• MacBook ex. (not a must)
• Apple iOS (not a must)
  Prior experience in Customer Support and Retention activities,
  demonstrating a track record of proficiently managing customer
  relationships and addressing their needs.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to supporting our Customers. We will be glad to welcome you to our team. Grow your career with PEXLY!

Join our fast growing company as a Senior Digital Marketing Manager for our Client!

As an innovative company at the forefront of AI development and Ai service, we are redefining our

marketing approach to be lean, efficient, and AI-powered.

We believe that with the right use of AI and automation. The role is both strategic and hands-on: you will

set the direction, drive execution, and ensure we remain ahead of the curve in AI-powered marketing.

Its a part-time, 100% remote job

Schedule: Monday – Friday, 9 AM – 6 PM (CET)

Why Join Us?

● Work with an international team collaborating across the globe, using cutting-edge AI

technologies.

● Competitive compensation

● 100% remote role with flexibility and autonomy.

● Generous benefits: 20 paid vacation days and 10 paid sick leave days per year.

● Supportive management with a focus on your growth, motivation, and career

development.

●Training will be provided by the company and the client;

Responsibilities:

● Develop and own the overall marketing strategy, aligning with business objectives and sales

targets

● Create and manage the content and campaign calendar to ensure consistent, high-impact

messaging across all channels.

● Analyze market and competitor trends to continually refine our value proposition and marketing

tactics.

● Drive the adoption of AI and automation across all marketing processes, identifying new tools and

opportunities for efficiency.

● Manage the marketing budget and report on ROI for all initiatives.

● Collaborate closely with the Head of Sales and Sales Team to ensure marketing and business

goals are fully aligned. Report to Head of Sales

● Content Creation: Personally create marketing copy, blog articles, social media posts, and video

content using AI tools (e.g., ChatGPT, Jasper, Synthesia, Canva).

● Design graphics and creatives using AI-powered design platforms.

● Campaign Management: Build and execute email marketing campaigns, leveraging automation

platforms.

● Manage and optimize paid ad campaigns (PPC, LinkedIn, Facebook/META) using AI-driven tools.

● Oversee social media scheduling, engagement, and community management via automation.

● SEO & Website: Use AI tools for keyword research, content optimization, and on-page SEO.

● Update and optimize landing pages and website content.

● Reporting & Analytics: Set up dashboards, analyze performance metrics, and conduct A/B testing

using AI-powered analytics.

● Lead Generation: Automate lead collection, enrichment, and outreach processes.

● Process Automation: Continuously identify and implement automation opportunities in all

marketing workflows.

● Hire and manage external content creators or freelancers when live-action content, specialized

design, or other human-driven tasks are required.

● Coordinate with technical specialists (e.g., web developers, Automation Specialists) for complex

projects as needed.

● Work closely with one assistant to cover overflow tasks or specialized needs.

Our Ideal Candidate:

● Minimum 3+ years of experience as a markering director

● Experience with AI tools or a personal interest in AI (e.g., as a hobby) is a strong

advantage.

● Fluent in written and spoken English (C1 level) and Dutch(C1) languages.

●Self-employment. We will sign a contract with you as with independent businessman;

●You can work from home, don’t be distracted;

●Have your own PC and good Internet connection.

We are a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Us!