Petcube

Become a Customer Support Specialist at Petcube and assist pet parents worldwide by resolving their inquiries with care and expertise.

We’re seeking energetic, tech-savvy individuals with clear communication skills and fluent English to provide outstanding support and ensure an exceptional customer experience with Petcube products.
 

Responsibilities

• Effectively address customer inquiries via chat & email.
• Monitor and respond to feedback on social media.
• Maintain professionalism when owning customer interactions.
• Take responsibility for your work.
• Identify, document, and follow up with engineers on product bugs and features.
• Identify trends in customer requests and suggest improvements to processes and products.
• Collaborate with members of other teams.
   

Requirements

• Strong natural will to help other people.
• Fluency in English with no or minimal accent and clear communication skills.
• Motivation and passion for getting work done properly.
• Ability to learn quickly.
• Attention to detail.
• Discipline and a strong work ethic.
• Genuine curiosity about people and business.

• Young, trendy, and fun.

   

Shift

9 pm — 5 am, Kyiv Time, Sunday — Thursday
 

Benefits

• Great compensation package with company-wide benefits.
• Silicon Valley rooted startup environment with a sharp focus on the US market.
• Rapid professional development in a healthy corporate culture.
• Remote work.
• Health benefits.

Petcube makes the best pet cameras and software, connecting people to their pets.

Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy.

If you’re interested and think you could be a great fit for this role, we encourage you to apply.

Petcube, Inc. is a leading technology company that keeps people connected with their pets. It has emerged as a technology leader, claiming a new category of Connected Pet that’s defined at the intersection of Connected Home and Pet Care.

We are looking to hire a skilled Middle Data/Product Analyst to join our growing team.

As a Middle Data/Product Analyst at Petcube, you will play a key role in supporting various teams with data-driven insights, conducting in-depth product research, and building analytical tools to enhance our product offerings. 

Your work will directly impact the evolution of our smart pet care solutions.

Responsibilities

• Support teams by providing relevant data, reports, and investigation results.
• Conduct comprehensive product research and develop recommendations for product improvements.
• Design, support, and build dashboards to highlight new feature performance and identify valuable user patterns.
• Utilize statistical analysis and A/B testing to drive data-informed decision-making.

• Collaborate with cross-functional teams to translate business requirements into analytical frameworks.

   

Will be a plus

• Knowledge of Python for data analysis and manipulation.

• Basic understanding of Data Engineering principles and familiarity with Apache Airflow.

   

Requirements

• Proven experience (2+ years) in conducting in-depth product research and providing actionable recommendations.
• Strong foundation in statistics, probability theory, and A/B testing methodologies.
• Minimum 2 years of hands-on experience with SQL, including both Data Definition Language (DDL) and Data Manipulation Language (DML).
• At least 1 year of experience working with Google Data Stack, specifically BigQuery and Looker/Looker Studio.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to present complex data in a clear, concise manner.
• At least B2+ English.
   

Benefits

• Great compensation package with company-wide benefits.
• Silicon Valley rooted startup environment with a sharp focus on the US market.
• Rapid professional development in a healthy corporate culture.
• Remote work, flexible hours.

• Health benefits. 
  
  Petcube makes the best pet cameras and software, connecting people to their pets. Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy.

   

  If you're interested and think you could be a great fit for this role, we encourage you to apply.

Petcube, the leader in connected pet care devices, is seeking a DevOps Engineer to join our innovative team and drive the reliability, scalability, and security of our cloud infrastructure.

As part of Petcube, you’ll help shape intelligent systems that connect pet parents with their furry companions, ensuring seamless performance and an exceptional user experience.

While this is primarily a DevOps role, experience in backend development is a strong plus.

Responsibilities

• Design, implement, and maintain scalable, secure architectures for cloud-based services.
• Manage end-to-end DevOps processes, including CI/CD pipelines, infrastructure automation, and system monitoring.
• Optimize MySQL database performance for large-scale data handling.
• Collaborate with the development team to ensure seamless integration of backend services.
• Ensure reliability and performance across distributed systems.
• Implement security best practices in software development and cloud environments.

 Requirements 

• 3+ years of experience in DevOps Engineering.
• Expertise with Kubernetes, Helm charts, and Google Cloud Platform (GCP).
• Proficiency in CI/CD principles and tools.
• Strong knowledge of database optimization, particularly MySQL.
• Familiarity with PHP (Symfony framework).
• Experience with system monitoring and logging tools for distributed devices.

 Will be a plus 

• Understanding of cybersecurity principles and secure coding practices.
• Experience with video streaming or real-time communication technologies.

 Personal Qualities

• Passion for technology and its application in pet care.
• Strong focus on security in software development and infrastructure management.
• A systematic approach to problem-solving.
• Transparent communication and effective teamwork skills.

 Benefits

• Great compensation package with company-wide benefits.
• Silicon Valley rooted startup environment with a sharp focus on the US market.
• Rapid professional development in a healthy corporate culture.
• Remote work, flexible hours.
• Health benefits.

Petcube makes the best pet cameras and software, connecting people to their pets. Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy.

Join Petcube and help us shape the future of pet care through data-driven insights and innovative product development! If you’re interested and think you could be a great fit for this role, we encourage you to apply.

Petcube, Inc. is a leading technology company that keeps people connected with their pets. It has emerged as a technology leader, claiming a new category of Connected Pet that’s defined at the intersection of Connected Home and Pet Care.

We are looking to hire a passionate Product Researcher to join our product team, which is making technology indistinguishable from magic by connecting pets to the internet and giving them a voice.

Responsibilities

• Focus both on Hardware & Software products, including existing products like Petcube Mobile Apps, subscription services, and web experience, as well as some unannounced products.
• Conduct quantitative and qualitative studies, including user interviews, surveys, usability research, user session reviews, and Sensor Tower reports.
• Monitor the overall pet market and competition performance.
• Emerging products and categories research.
• Collect, organize, and document the research outputs into the research Knowledge Base.
• Interpret collected data and identify patterns.
• Present the research outputs to the product and executive teams.

• Collaborate with the product & design team on research matters.

   

Requirements

• 2+ years in Product research or product management.
• Proven skills in running effective market research that led to impactful business results.
• Practical knowledge of competitive intelligence tools and methodologies.
• Customer development and user interview hands-on experience.
• Strong presentation skills, and ability to process and effectively structure the research outputs.
• Understanding of key product and business metrics.
• A data-driven mindset and sense of product ownership.
• Knowledge of product experimentation and AB test approaches.
• Basic skills in wireframing / UX flow design.
• Strong communication and problem-solving skills.

• C1+ English.

   

Would be a plus:  hardware and IoT products research experience

Benefits

• Great compensation package with company-wide benefits.
• Silicon Valley rooted startup environment with a sharp focus on the US market.
• Rapid professional development in a healthy corporate culture.
• Remote work, flexible hours.

• Health benefits.

   

Petcube makes the best pet cameras and software, connecting people to their pets. Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy. 

If you're interested and think you could be a great fit for this role, we encourage you to apply.

Petcube, the leader in connected pet care devices, is looking for a talented Software Engineer to strengthen our backend systems and enhance the experience for pet parents worldwide.

Join our mission to innovate in pet tech and create intelligent solutions that keep people closer to their furry companions, no matter where they are.

Responsibilities

• Develop and maintain robust backend systems powering Petcube’s apps and connected devices.
• Implement high-quality, maintainable code following best practices (SOLID, KISS, DRY). • Design secure architectures for cloud-based services.
• Optimize database performance (especially MySQL) to handle large-scale data.
• Ensure the scalability, reliability, and security of Petcube’s systems.
•  

Requirements

• 4+ years of experience as a Backend Engineer.
• Strong expertise in PHP (Symfony framework).
• Solid skills in database optimization, particularly MySQL.
• Deep understanding of CI/CD principles.
• Experience with monitoring and logging systems for distributed environments.
   

Nice-to-Have

• Familiarity with video streaming technologies and real-time communication systems.
• Knowledge of Python, Golang, or Java.
• Expertise in secure coding practices and cybersecurity principles.
• Experience with Kubernetes, Helm charts, and Google Cloud Platform (GCP).
   

 What We Value

• Passion for technology and its impact on pet care.
• A systematic approach to problem-solving.
• Clear communication and a collaborative mindset.
•  

Benefits

• Great compensation package with company-wide benefits.
• Silicon Valley rooted startup environment with a sharp focus on the US market.
• Rapid professional development in a healthy corporate culture.
• Remote work, flexible hours.
• Health benefits.

Petcube makes the best pet cameras and software, connecting people to their pets. Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy. 
 

Ready to join a team that combines cutting-edge technology with a love for pets? Apply now!