Pearl (JustAnswer)

About the Role

As a Senior Business Systems Analyst, you will play a key role in defining requirements and shaping the AI-driven future of Pearl’s Analytics and Experimentation platforms. You will work closely with Analytics, Machine Learning, and cross-functional Engineering teams to ensure our data and experimentation platforms are high-quality, AI-enabled, and lean.

This role is critical for driving the adoption of AI tooling, improving experiment workflows, supporting data platform enhancements, and ensuring data quality and regulatory compliance across systems.

What You’ll Do

AI Analytics Tooling (30%)

• Evaluate and pilot AI tools (e.g., ADI Bot, Databricks Agents) and design future enhancements.
• Define adoption metrics and collect user feedback.
• Create enablement materials and promote AI-driven workflow improvements.

Experimentation Platform Support & Optimization (25%)

• Support A/B testing frameworks and validate experiment configurations.
• Partner with Analytics, Engineering, and Machine Learning to improve experimentation workflows.
• Recommend tooling enhancements and streamline experiment lifecycle processes.

Data Platform Analysis & Metadata Governance (25%)

• Evaluate and design enhancements for current data platform offerings (Google Analytics, Internal Data, PostHog).
• Promote adoption of OpenMetadata and improve metadata coverage.
• Design and track AI readiness through documentation scores, dataset lineage, and other readiness metrics.
• Work with platform teams to enforce data standards and governance.

Data Quality Support (10%)

• Review data quality audits and communicate results across teams.
• Maintain data health scorecards and identify recurring issues.
• Collaborate with engineering teams to prioritize and resolve data quality issues.

Regulatory Compliance & Requirements Management (10%)

• Translate regulatory obligations (GDPR, CCPA, etc.) into system requirements.
• Work with Legal, Security, and Data Engineering on compliance controls.
• Document workflows, maintain audit artifacts, and support periodic reviews.

What We’re Looking For

• 5+ years of experience in Business Systems Analysis and/or database analysis, including end-to-end business requirements identification and gathering.
• Ability to query, analyze, and troubleshoot datasets using SQL.
• Experience with agile software development.
• Hands-on use of AI tools within analytics or data engineering workflows.
• Basic experience with a modern software development language (Python, C#, Java, TypeScript/JavaScript).
• Strong knowledge of Experimentation methodology/platforms
• Understanding of documentation standards, lineage, data quality audits, and governance processes.
• Сonceptual thinking, analytical, and problem-solving skills.
• Strong communication skills with proven experience collaborating cross-functionally with engineers, product managers, and analytics teams.
• Desire and ability to lead, advocate for features, and make data-driven recommendations.
• Ability to thrive in a fast-paced environment and meet aggressive deadlines while managing multiple projects.
• English proficiency (at least strong upper-intermediate level).

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

About The Role

As a Middle Software Engineer in our Machine Learning department, you will take ownership of high-impact initiatives that drive product quality, monetization, and user experience. You’ll apply your expertise in Python, data analysis, and modern AI tools to build, deploy, and optimize ML solutions end-to-end. This is a hands-on technical role that blends data science and engineering to deliver measurable business outcomes. You’ll collaborate closely with cross-functional stakeholders and contribute to evolving areas such as LLMs, Generative AI, and ML infrastructure. The role offers exposure to complex data challenges and the opportunity to shape Pearl’s AI-driven capabilities.

What You’ll Do

• Build, train, and deploy ML models that improve product performance and monetization.
• Collaborate with data, product, and engineering teams across multiple internal initiatives.
• Design and implement data pipelines for extraction, transformation, and analysis.
• Apply statistical and machine learning techniques to real-world business problems.
• Work on projects involving LLMs and Generative AI technologies.
• Analyze large datasets to identify trends, insights, and optimization opportunities.
• Integrate ML models into production systems and monitor their performance.
• Communicate findings and recommendations clearly to technical and non-technical stakeholders.
• Experiment with emerging AI tools and methodologies to enhance existing workflows.
• Ensure data quality, reliability, and scalability in all deliverables.

What We’re Looking For

• 3+ years of hands-on experience in ML Engineering or Data Science.
• 3-4+ years total experience in software or data engineering.
• Strong programming skills in Python.
• Proficiency in SQL for data querying and analysis.
• Solid understanding of data processing, analysis, and visualization.
• Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor).
• Ability to build and deploy ML models end-to-end.
• Strong analytical and problem-solving mindset.
• Experience with .NET for integration work
• Upper-intermediate English proficiency (B2 or higher).
• Familiarity with Databricks or similar data platforms (nice-to-have).
• Exposure to AWS or other cloud-based ML environments (nice-to-have).

Why Join Us?

• High-Impact Data — Work with vast datasets generated by over a million daily visits, uncovering valuable insights.
• Collaborative Analytics Team — Join a team of 30+ skilled analysts who actively share knowledge and support each other.
• Cutting-Edge Tools & Techniques — Get hands-on experience with ML, Bayesian methods, and LLMs to solve real business challenges.
• Data-Driven Culture — Thrive in an environment where data informs every decision and drives continuous improvement.

About the Role

As a Full Stack Developer, you will play a pivotal role in designing, developing, and maintaining our web applications, ensuring high performance and scalability. You will work closely with cross-functional teams to deliver high-quality software solutions while contributing to projects that integrate advanced machine learning models, including large language models (LLMs), to deliver personalized user experiences and innovative features. You’ll be part of a small, collaborative team that values continuous improvement and embraces the latest in technology.

Our technology stack includes .NET Core, C#, React.js, Node.js, Typescript, SQL Server 2019, Docker, Kubernetes, Google Analytics, and Power BI.

Our ecosystem includes 170 connected applications and services, our main database is 2 TB, our sites handle 1 million visitors a day and 2 billion requests a month, and we release changes to production several times a day. We are a continuous integration and continuous deployment (CI/CD) organization.

What You’ll Do:

• Collaborating with cross-functional teams to demonstrate how they can effectively leverage our infrastructure to meet their objectives.
• Designing, developing, and maintaining robust, scalable, and efficient web applications, backend logic modules and database structure.Identifying and implementing strategies to improve the stability, performance, and scalability of our applications and services.
• Responding promptly to production incidents, employing creative problem-solving skills to minimize downtime and mitigate potential issues.
• Supporting team members, fostering a culture of continuous learning and technical excellence.
• Conducting code reviews and ensuring adherence to coding standards and best practices across the team.
• Participating in the evaluation and integration of new technologies, including AI and automation tools, to drive innovation and efficiency.

What We’re Looking For:

• Minimum of 3 years of professional experience in full-stack development.
• Extensive experience with React.js, including state management (Redux, Context API) and component-based architecture.
• Proficiency in .NET frameworks, C#, and data access technologies.
• Familiarity with Unit / Integration tests using any of Jest, NUnit, Playwright, React Testing Library.
• Strong knowledge of front-end technologies such as HTML5, CSS3, JavaScript, and TypeScript.
• Familiarity with database systems such as SQL Server or MySQL.
• Strong knowledge of design and architectural patterns, SOA design & web service development.
• Strong understanding of development processes.
• Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor).
• Experience with Web Page performance optimization and measurement will be a plus.
• Degree in Computer Science, a related discipline, or equivalent work experience.
• Upper-intermediate level of English.
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

About the Role

As a Senior Business Systems Analyst, you will play a key role in defining requirements and shaping the AI-driven future of Pearl’s Analytics and Experimentation platforms. You will work closely with Analytics, Machine Learning, and cross-functional Engineering teams to ensure our data and experimentation platforms are high-quality, AI-enabled, and lean.

This role is critical for driving the adoption of AI tooling, improving experiment workflows, supporting data platform enhancements, and ensuring data quality and regulatory compliance across systems.

 

What You’ll Do

AI Analytics Tooling (30%)

• Evaluate and pilot AI tools (e.g., ADI Bot, Databricks Agents) and design future enhancements.
• Define adoption metrics and collect user feedback.
• Create enablement materials and promote AI-driven workflow improvements.

Experimentation Platform Support & Optimization (25%)

• Support A/B testing frameworks and validate experiment configurations.
• Partner with Analytics, Engineering, and Machine Learning to improve experimentation workflows.
• Recommend tooling enhancements and streamline experiment lifecycle processes.

Data Platform Analysis & Metadata Governance (25%)

• Evaluate and design enhancements for current data platform offerings (Google Analytics, Internal Data, PostHog).
• Promote adoption of OpenMetadata and improve metadata coverage.
• Design and track AI readiness through documentation scores, dataset lineage, and other readiness metrics.
• Work with platform teams to enforce data standards and governance.

Data Quality Support (10%)

• Review data quality audits and communicate results across teams.
• Maintain data health scorecards and identify recurring issues.
• Collaborate with engineering teams to prioritize and resolve data quality issues.

Regulatory Compliance & Requirements Management (10%)

• Translate regulatory obligations (GDPR, CCPA, etc.) into system requirements.
• Work with Legal, Security, and Data Engineering on compliance controls.
• Document workflows, maintain audit artifacts, and support periodic reviews.
  
   

What We’re Looking For

• 5+ years of experience in Business Systems Analysis and/or database analysis, including end-to-end business requirements identification and gathering.
• Ability to query, analyze, and troubleshoot datasets using SQL.
• Experience with agile software development.
• Hands-on use of AI tools within analytics or data engineering workflows.
• Basic experience with a modern software development language (Python, C#, Java, TypeScript/JavaScript).
• Strong knowledge of Experimentation methodology/platforms
• Understanding of documentation standards, lineage, data quality audits, and governance processes.
• Сonceptual thinking, analytical, and problem-solving skills.
• Strong communication skills with proven experience collaborating cross-functionally with engineers, product managers, and analytics teams.
• Desire and ability to lead, advocate for features, and make data-driven recommendations.
• Ability to thrive in a fast-paced environment and meet aggressive deadlines while managing multiple projects.
• English proficiency (at least strong upper-intermediate level).

About the Role

As a Business Systems Analyst (BSA) for CRM, you will play a pivotal role in shaping how we communicate with customers at scale. You’ll act as the primary business owner for Touchpoint, our in-house marketing automation platform, translating business communication and engagement needs into scalable, data-driven CRM capabilities.

This role sits at the intersection of Marketing, Product, Engineering, Analytics, and Branding. You’ll partner closely with stakeholders to define CRM strategy, prioritize initiatives, and deliver high-impact messaging experiences across email and SMS. You will balance day-to-day operational needs with longer-term platform evolution — including AI-driven personalization, experimentation, and cost efficiency.


 

What You’ll Do

CRM Platform Ownership & Requirements Management (20%)

• Act as the primary business owner for Touchpoint, our in-house marketing automation platform.
• Partner with stakeholders across Product, Marketing, Branding, Finance, and Engineering to gather, refine, and document detailed functional and non-functional requirements.
• Ensure CRM capabilities evolve to support AI-driven segmentation, personalization, and retention use cases.
• Balance operational needs with longer-term platform scalability and growth initiatives.

Support for Emerging Businesses & New Use Cases (20%)

• Support CRM communication requirements for emerging businesses (e.g., Fount), including onboarding flows, lifecycle messaging, and experimentation.
• Help define repeatable CRM patterns that can be reused as new businesses launch.

CRM Experimentation, Optimization & Cost Efficiency (30%)

• Partner with CRM and Branding teams to define, execute, and analyze A/B tests aimed at improving engagement, retention, and customer satisfaction.
• Continuously optimize email and SMS workflows to reduce messaging costs while maintaining or improving business performance (e.g. retention).
• Use data and experimentation results to inform prioritization and roadmap decisions.

Vendor & Third-Party Coordination (5%)

• Act as the liaison with third-party messaging providers (e.g., Twilio).
• Coordinate feature requests, issue resolution, and roadmap dependencies with external partners.
• Support vendor performance reviews and cost optimization initiatives.

Planning, Prioritization & Delivery Management (25%)

• Collaborate with stakeholders to define, negotiate, and prioritize quarterly OKRs for the CRM development team.
• Translate business priorities into clear, actionable backlog items.
• Identify and resolve implementation blockers.
• Run cross-functional status meetings and communicate progress, risks, and outcomes to stakeholders.

What We’re Looking For

• 3+ years of experience in Business Systems Analysis and/or Business Analysis and/or Product Manager including end-to-end business requirements identification and gathering.
• Hands-on experience with CRM or marketing automation platforms and designing/supporting email and SMS workflows.
• Familiarity with lifecycle messaging, segmentation, and experimentation concepts.
• Strong communication skills and ability to translate between business users and technical teams.
• Proven ability to prioritize, make trade-offs, and drive decisions across multiple stakeholders.
• Experience in cross-functional coordination with Product, Engineering, UX, QA, Marketing, and external partners.
• Ability to work with AI-enabled CRM features, translating business needs into clear requirements.
• Data analysis skills, including SQL querying, Excel, and BI tools (e.g., Power BI), are a plus.
• English proficiency (at least strong upper-intermediate level).

About The Role

As a Senior/Lead Software Engineer in our Machine Learning department, you will take ownership of high-impact initiatives that drive product quality, monetization, and user experience. You’ll apply your expertise in Python, data analysis, and modern AI tools to build, deploy, and optimize ML solutions end-to-end. This is a hands-on technical role that blends data science and engineering to deliver measurable business outcomes. You’ll collaborate closely with cross-functional stakeholders and contribute to evolving areas such as LLMs, Generative AI, and ML infrastructure. The role offers exposure to complex data challenges and the opportunity to shape Pearl’s AI-driven capabilities.

What You’ll Do

• Build, train, and deploy ML models that improve product performance and monetization.
• Collaborate with data, product, and engineering teams across multiple internal initiatives.
• Design and implement data pipelines for extraction, transformation, and analysis.
• Apply statistical and machine learning techniques to real-world business problems.
• Work on projects involving LLMs and Generative AI technologies.
• Analyze large datasets to identify trends, insights, and optimization opportunities.
• Integrate ML models into production systems and monitor their performance.
• Communicate findings and recommendations clearly to technical and non-technical stakeholders.
• Experiment with emerging AI tools and methodologies to enhance existing workflows.
• Ensure data quality, reliability, and scalability in all deliverables.

What We’re Looking For

• 3+ years of hands-on experience in ML Engineering or Data Science.
• 5-6+ years total experience in software or data engineering.
• Strong programming skills in Python.
• Proficiency in SQL for data querying and analysis.
• Solid understanding of data processing, analysis, and visualization.
• Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor).
• Ability to build and deploy ML models end-to-end.
• Strong analytical and problem-solving mindset.
• Experience with .NET for integration work
• Upper-intermediate English proficiency (B2 or higher).
• Familiarity with Databricks or similar data platforms (nice-to-have).
• Exposure to AWS or other cloud-based ML environments (nice-to-have).

Why Join Us?

• High-Impact Data — Work with vast datasets generated by over a million daily visits, uncovering valuable insights.
• Collaborative Analytics Team — Join a team of 30+ skilled analysts who actively share knowledge and support each other.
• Cutting-Edge Tools & Techniques — Get hands-on experience with ML, Bayesian methods, and LLMs to solve real business challenges.
• Data-Driven Culture — Thrive in an environment where data informs every decision and drives continuous improvement.

About the Role

As a Senior Full Stack Developer, you will play a pivotal role in designing, developing, and maintaining our web applications, ensuring high performance and scalability. You will work closely with cross-functional teams to deliver high-quality software solutions while contributing to projects that integrate advanced machine learning models, including large language models (LLMs), to deliver personalized user experiences and innovative features. You’ll be part of a small, collaborative team that values continuous improvement and embraces the latest in technology.

Our technology stack includes .NET Core, C#, React.js, Node.js, Typescript, SQL Server 2019, Docker, Kubernetes, Google Analytics, and Power BI.

Our ecosystem includes 170 connected applications and services, our main database is 2 TB, our sites handle 1 million visitors a day and 2 billion requests a month, and we release changes to production several times a day. We are a continuous integration and continuous deployment (CI/CD) organization. 

What You’ll Do:

• Guiding the team in making well-informed technical decisions that enhance the quality and maintainability of our solutions.
• Collaborating with cross-functional teams to demonstrate how they can effectively leverage our infrastructure to meet their objectives.
• Designing, developing, and maintaining robust, scalable, and efficient web applications, backend logic modules and database structure.
• Identifying and implementing strategies to improve the stability, performance, and scalability of our applications and services.
• Responding promptly to production incidents, employing creative problem-solving skills to minimize downtime and mitigate potential issues.
• Mentoring and supporting team members, fostering a culture of continuous learning and technical excellence.
• Conducting code reviews and ensuring adherence to coding standards and best practices across the team.
• Participating in the evaluation and integration of new technologies, including AI and automation tools, to drive innovation and efficiency.

What We’re Looking For:

• Minimum of 5 years of professional experience in full-stack development.
• Extensive experience with React.js, including state management (Redux, Context API) and component-based architecture.
• Proficiency in .NET frameworks, C#, and data access technologies.
• Familiarity with Unit / Integration tests using any of Jest, NUnit, Playwright, React Testing Library.
• Strong knowledge of front-end technologies such as HTML5, CSS3, JavaScript, and TypeScript.
• Familiarity with database systems such as SQL Server or MySQL.
• Strong knowledge of design and architectural patterns, SOA design & web service development.— Strong understanding of development processes.
• Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor).
• Experience with Web Page performance optimization and measurement will be a plus.— Degree in Computer Science, a related discipline or equivalent work experience.
• Upper-intermediate level of English.
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Demonstrated leadership abilities, with a track record of mentoring and guiding junior developers.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

About The Role

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.
 

What You’ll Do

• Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
• Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
• Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
• Track and implement business metrics to drive continuous improvement and support data-driven decision-making
• Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.
   

What We’re Looking For

• 5+ years of experience (preferably within e-commerce or customer experience products).
• Strong proficiency in Excel for analysis and business modeling
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
• English proficiency (at least strong upper-intermediate level).

About The Role

We are looking for Middle and Senior Product Analysts to join our growing analytics team (30+ professionals). In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Conduct deep-dive analyses and deliver actionable insights to improve product performance.
• Analyze large-scale datasets (funnel events, transactional, and text data) to identify growth opportunities.
• Design and interpret A/B tests, MAB experiments, and hypothesis-driven analyses.
• Track and implement key business metrics to support decision-making.
• Work with cutting-edge tools, including Bayesian statistics, ML models, and LLMs.

• Collaborate with a large and highly skilled Analytics team, fostering a knowledge-sharing environment.

   

What We’re Looking For

• 5+ years of experience in product analytics, preferably in e-commerce or customer experience products.
• Proficiency in SQL, with the ability to write complex queries to extract insights and support decision-making.
• Strong proficiency in Excel for analysis and business modeling.
• Experience with Power BI (Tableau experience is also considered).
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, and Hypothesis Testing, with a proven ability to analyze results.
• Familiarity with Google Analytics, BigQuery, Python/R, and ML is desirable.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.

• English proficiency (at least strong upper-intermediate level).

   

Why Join Us?

• High-Impact Data — Work with vast datasets generated by over a million daily visits, uncovering valuable insights.
• Collaborative Analytics Team — Join a team of 30+ skilled analysts who actively share knowledge and support each other.
• Cutting-Edge Tools & Techniques — Get hands-on experience with ML, Bayesian methods, and LLMs to solve real business challenges.

• Data-Driven Culture — Thrive in an environment where data informs every decision and drives continuous improvement.

   

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership