PayDo

Position Overview
We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Regular tasks 

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration
• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience

• Keep the AM reporting up to date
   

  Skills & Requirements

• Minimum of 2 years of experience in the same role
• Key Account Management (B2B)
• Legal Consulting (Fintech)
• Payment Management (iGaming, Crypto, Forex, and E-commerce industries).
• Basic Knowledge of Fintech
• Proactive approach

• Good communication and self-management kill, result-oriented
   

  As a plus

• Compliance certifications, Legal background

About us

PayDo is a leading fintech company – an Electronic Money Institution (EMI) fully authorised by the FCA (UK), FINTRAC (Canada), and MFCA (Malta). We simplify financial operations with a single, user-friendly interface, making global payments accessible and efficient. We offer personalised solutions to businesses and individuals.

Job Summary
As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.
 

Your regular tasks

1. Team Leadership and Management:

• Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
• Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
• Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
• Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

2. Customer Experience Strategy:

• Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
• Implement strict SLAs for customer service requests processing and develop
  functional QA monitoring mechanisms
• Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

3. Operational Excellence:

• Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
• Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
• Quality assurance and ongoing improvement
• Implement tools, technologies, and workflows to optimise support processes and enhance productivity

4. Cross-functional Collaboration:

• Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
• Overtake essential customer requests and inquiries from Compliance and Account Management teams
• Act as a customer advocate within the organisation, representing the customer's voice in decision-making processes and product development initiatives
   

Skills & Knowledge

• Experience in a similar managerial position on an international level 
• Proven experience leading and motivating high-performing teams (7+ people)
• Ability to foster a positive and collaborative team culture
• Deep understanding of customer needs and expectations
• Ability to identify areas for improvement and implement innovative solutions
• Ability to develop and implement policies and procedures
• Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
• Financial and Business Acumen
   

Hiring Stages

CV screening → TA Intro call (up to 45 mins) → Tech Interview (up to 60 mins) → Final Interview with CEO → Job offer → Welcome on board

Our Values
At PayDo, we live by principles that drive us to excellence:
– Ownership & Initiative: Specialists who take charge and make a difference
– Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Hi there 👋
Looking for an opporunity to kick-start your career in a top-notch FinTech company? Look no further :) 
 

About us

PayDo, a leading fintech company — an Electronic Money Institution (EMI) fully authorised by the FCA (UK) and FINTRAC (Canada). We simplify financial operations with a single, user-friendly interface, making global payments accessible and efficient. We offer personalised solutions to businesses and individuals.
 

Your regular tasks

• Contribute to the sales expansion and strategy 
• Acquire new В2В clients by growing, maintaining, and leveraging warm leads, converting them into sales opportunities 
• Identify features of target business verticals in order to offer the most suitable solution for the potential client 
• Prepare and organize sales materials, including presentations and proposals 
• Present and pitch products to potential clients 
• Schedule and attend meetings with potential clients to discuss their needs and introduce PayDo's solutions 
• Prepare offers, agreements and invoices 
• Work closely with Account managers, Support, Compliance and Operations teams to support product enhancements and identify new business opportunities 
• Work with CRM (Zendesk Sell) 
• Provide periodic updates and report to the Head of Department 

• Achieve weekly/monthly KPI’s

   

Skills & Knowledge

• Motivated, enthusiastic, and result-oriented individual with a strong work ethic 
• 1+ years of experience of working in an international B2B company and/or FinTech company (will be an advantage)
• A team player who can collaborate effectively with other colleagues
• A quick learner who can grasp new concepts and apply them quickly 
• Experienced with CRM platforms as a user 
• A creative and resourceful problem solver 
• Ready for new challenges with a strong can-do attitude
• Fluent in English and Ukrainian

Will be a plus

• Experience in working with high-risk industries like iGaming, Crypto, Forex
• Experience with Fintech or Consulting company

Hiring Steps

Our recruitment process typically includes the following steps: Application Screening —> Interview with Talent Acqusition Specialist —> Tech Interview —> Offer —> Reference Check

Our Values

At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights
   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Hey-hey, it’s PayDo Talent Acquisition team here! We’ve created an environment that values collaboration, creativity, and a positive work atmosphere We’re seeking a skilled and mature Talent Acquisition Specialist who shares our passion for building a high-performing team in a fast-changing environment.

PayDo is extremely rapidly growing. Despite the expansion of the teams, we are penetrating a new market, so we must meet the SLAs to be on the same page with the growth strategy!
Are you ready to jump on this rocket? Cool, let’s go!

A bit more about us

🧚 TA Team Composition: We are a team of 5: Head of TA, 3 TA Specialists, and Talent Sourcer
💻 Our workload: One TA Specialist typically handles 4-5 positions, with occasional spikes up to 7-8. Our dedicated Talent Sourcer supports complex searches and collaborates closely with the TA
🧍🏼‍♂️Departments who need our help: Risk and Compliance, Sales, Account Management, Marketing, Finance, Legal, Customer Support, HR, Product, Operations
📑 Policies & Procedures: We have established and actively use all core Talent Acquisition policies. In Q1 of 2025, we plan to review and update some of these policies — so if you are ready to assist — that will be much appreciated!
👩‍💻 Stack & Seniority: We recruit across all non-technical positions, from Junior to C-Level
🌍 GEOs: mainly Europe, UK, Malta, Ukraine
🙋 Tools: GreenHouse ATS, LinkedIn Recruiter/Enterprise

You can expect from us

• Work in the ambitious TA team that is crazy about different recruitment cases and challenges
• A diverse range of vacancies to work on, allowing you to gain broad experience & variety of useful recruitment tools & resources
• Regular interaction with candidates of different nationalities, with frequent English communication, but at the same time with the same mentality for a comfortable work environment
• Participation in various TA projects (eg., New policy and procedure creation, Process improvement, Educational projects implementation, Internal and external workshops etc.)

Your regular tasks

• Full-cycle recruitment, which includes sourcing, screening, interviewing, and extending offers to qualified candidates
• Partner closely with hiring managers to understand their needs, provide recruitment advice, and ensure a smooth hiring process
• Ensure a positive and engaging experience for all candidates throughout the recruitment process
• Assess candidate qualifications, skills, and cultural fit through various interviewing methods
• Actively contribute to the continuous improvement of our recruitment processes by identifying areas for optimization and implementing best practices
• Operatively react and professionally solve all the possible issues and changes, with less impact on internal/external customer satisfaction
• Conduct thorough and professional reference checks to verify candidate information and gain valuable insights into their work history and performance
• Use ATS to keep track of candidate applications, update candidate statuses, and maintain recruitment records
• Collaborate with other departments (eg, HR, Admin) to stay aligned with the company policies and recent updates and to ensure a smooth onboarding process for the company newcomers

Skills & Requirements

• 4+ years of hands-on TA experience with a main focus on Non-Technical positions in different EU markets
• Experience working for an International FinTech company and/or outsourcing company is a significant advantage 
• Experience with Risk & Compliance roles is a significant advantage
• Knowledge of various Candidates’ Assessment Methods
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, scheduling meetings, and giving feedback (!)
• Excellent written and verbal communication and negotiation skills
• Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines
• Ability to identify and solve problems related to sourcing, recruitment, and other talent acquisition challenges
• Attention to detail, adaptability, customer-focused mindset, result-oriented, ability to handle a high load
• C1 (Fluent) level of English proficiency, Native Ukrainian

If you are on the same page with our needs, hungry for work, and also looking for breath-taking cases — we will be happy to hear from you!

Hi there 👋
Looking for an opportunity to kick-start your career in a top-notch FinTech company? Look no further 🤝

About us

PayDo is a leading fintech company – an Electronic Money Institution (EMI) fully authorised by the FCA (UK), FINTRAC (Canada), and MFCA (Malta). We simplify financial operations with a single, user-friendly interface, making global payments accessible and efficient. We offer personalised solutions to businesses and individuals.

Job Summary
We seek a highly motivated and detail-oriented Event Manager to coordinate and oversee co-marketing activities and external events across the European Union. This role requires strategic planning, creative problem-solving, and seamless execution of events that align with brand objectives and engage B2B and B2C audiences. The successful candidate will lead every aspect of event planning, from logistics to vendor management, ensuring impactful and memorable experiences.

Your regular tasks

– Coordinate and execute co-marketing activities with partners and oversee external events

– Organize and manage in-person events across the European Union

– Collaborate with Customer teams to define event goals and requirements

– Arrange and ensure the availability of audio-visual equipment, transportation, displays, and other essential event needs

– Negotiate and manage contracts with vendors, venues, and service providers

– Book and prepare stands for conferences, including on-site preparation and coordination

– Participate in creative brainstorming sessions for brand promotion initiatives and events

– Source and coordinate brand merchandise and printed materials

– Oversee financial and legal documentation related to events, ensuring accuracy and payment approvals

– Provide logistical support, including participant accommodation and transportation

– Organize special initiatives such as holiday gift deliveries to partners

Skills and qualifications

– Proven experience in event planning and management, ideally within the financial or fintech sector

– Strong understanding of event marketing principles and best practices with both B2B and B2C audiences

– Proficiency in project management, including budget management, time management, and vendor – coordination, ability to assess risks,

– Excellent leadership and negotiation skills, with the ability to build strong relationships

– Creativity and business acumen to design events that align with brand objectives

– Familiarity with event management software, online registration platforms, and marketing tools

– Strong technical understanding of audio-visual equipment and logistical requirements

– Exceptional communication skills and the ability to manage multiple priorities under tight deadlines

As a plus

– Knowledge of the Fintech industry

Hiring Steps
Our recruitment process typically includes the following steps: Application Screening → TA Interview   → Technical Interview  –> Offer –> Reference Check
 

Our Values
At PayDo, we live by principles that drive us to excellence:
– Ownership & Initiative: Specialists who take charge and make a difference
– Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Position Overview

PayDo Marketing Team invites an experienced Search & Performance Marketing Manager to optimise our digital presence, manage advertising campaigns, analyse performance metrics, and drive sustainable growth.

This is a chance to contribute to a top-tier FinTech product with strong competitive advantages while adding a high-level case to your portfolio.

If you have extensive experience in paid advertising and/or search engine optimisation — ideally in both — and take a data-driven approach to driving traffic and conversions, then you are exactly who we need for this role.

It would be a huge advantage if you have a portfolio or any success cases in SEO, PPC, or both, along with before-and-after analytics, and can include them in your CV when applying for this role.

Your regular tasks

PPC:

• Create, manage, and optimise paid advertising campaigns across Google Ads, Facebook Ads, and other digital platforms
• Plan and execute paid media strategies to drive growth while maintaining budget control
• Monitor and analyse key performance indicators (KPIs), including ROI, ROAS, CPA, CPC, CTR, CPM, CPL, and other relevant metrics
• Leverage Google Analytics, Tableau, or Looker Studio for campaign tracking, reporting, and visualisation
• Conduct A/B testing for ad creatives, landing pages, and bidding strategies
• Optimise paid campaigns by improving Quality Score, refining targeting, and enhancing the landing page experience
• Collaborate with content and design teams on high-performing ad creatives and with development teams to optimise landing pages
• Conduct in-depth competitor analysis to benchmark PPC strategies and identify growth opportunities

SEO: 

• Develop and execute SEO strategies to increase organic traffic and improve search rankings
• Conduct keyword research and optimise website semantics to enhance brand visibility
• Manage and update the content marketing strategy, ensuring SEO best practices are applied
• Oversee external SEO efforts, including backlink building and outreach campaigns
• Monitor SEO performance through Google Analytics, Google Search Console, and other tracking tools
• Conduct technical audits and implement on-page optimisation improvements
• Generate reports on SEO effectiveness and recommend enhancements
• Perform competitor analysis to identify opportunities and threats in the market

Skills and qualifications

• At least 3 years of experience managing large-scale SEO/PPC and Google AdWords campaigns (and other leading advertising platforms)
• Experience in the FinTech industry would be a significant advantage
• Proven expertise in SEO, including technical audits, on-page optimisation, and keyword strategy implementation
• Strong knowledge of SEO tools (Google Analytics, Google Search Console, SEMrush, Ahrefs, HubSpot, etc.)
• Experience with paid search advertising on Google Ads, Facebook Ads, and other platforms
• Strong analytical skills with the ability to evaluate campaign performance and adjust strategies accordingly
• Data-driven mindset with expertise in tracking and optimising key metrics (CPL, CPC, LTV, ROMI/ROAS, ROI/ROR)
• Proficiency in Excel, Google Sheets, and data visualisation tools (Tableau, Looker Studio is a plus)
• Experience working with European markets
• Experience in retargeting strategies, dynamic ads, and audience expansion techniques
• Ability to develop and execute conversion rate optimisation (CRO) strategies for PPC landing pages
• Skilled in competitor analysis and benchmarking PPC/SEO strategies against industry standards
• A proactive, problem-solving attitude with a passion for scaling digital marketing initiatives

Hiring Steps
Our recruitment process typically includes the following steps: Application Screening –> Interviewing Process & Assessment (TA Interview/Test Assignment/Tech Interview) –> Offer –> Reference Check