Paycord

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Client Operations Manager to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via chats;
• Troubleshoot technical issues with payment systems and software to support payment processing; 
• Initiate escalation of issues to the technical team as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills;
• Critical thinking and root cause analysis skills;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Ability to work in high workload conditions;
• Ability to learn quickly and adapt to changing environments.
• English language from Intermediate level.
• Willingness to work night shifts: 4:30 - 15:30; 3/3

Nice to have:

• Experience in resolving issues related to the payments industry;
• Previous experience in customer support/payment specialist or similar position.

We offer:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:

HR Interview — Interview with Team Lead —  Reference check — Job Offer

We’re rapidly growing and inviting a Payments Tech Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.
You’ll be the bridge between merchants, the operations team, and the technical team, solving problems so that payments stay on track.

Requirements
 

• 2+ years of background as a technical support manager in PSP/Billing Support Team;
• Understanding of API documentation;
• Ability to communicate with merchants and payment providers;
• Experience in interactions with development and QA teams;
• English level – Upper-Intermediate;
• Sharp attention to detail, and a proactive approach to problem-solving;
• Stress resistance and the ability to work in a dynamic environment.

Responsibilities
 

• Communication with merchants and payment providers about technical aspects;
• Provide technical support to internal teams and merchants, and troubleshoot complex technical issues;
• Address issues and suggest potential solutions;
• Logs analysis, integration code review;
• Collaborate closely with Integration managers, QA, and Development teams.

Nice to have
 

• Experience with Postman (for API testing), Kibana (for log monitoring);
• Familiarity with Jira and Confluence for creating and tracking technical tasks;
• Understanding of SDLC and agile development processes.

Working conditions
 

• Fast-paced and dynamic environment. The fintech sector evolves weekly, so adaptability is key;
• You’ll have a direct line to developers and QA to get answers quickly;
• Expect a high-volume environment where prioritizing is key;
• You’ll see your fixes keep everything running well and help things move to the next stage;
• Every integration is a little different, so you’re always learning something new.
  
  
  Candidate journey:
  HR Interview -> Tech Interview -> Final Interview -> Reference check - > Job Offer

We`re rapidly growing and inviting an Information/System Security Engineer to our team.

You would be running such tasks as:

• Design and maintain the security architecture based on frameworks such as ISO 27001, NIST, CIS Controls, or other relevant standards;
• Develop and enforce security policies, standards, and procedures.
• Conduct cybersecurity risk assessments and develop mitigation measures.
• Integrate threat monitoring systems and implement/administer SOC tools.
• Secure macOS, Linux, and Windows endpoints.
• Ensure information and data protection across company systems and infrastructure.
• Manage access control, configure IAM in corporate systems in accordance with company policies, and conduct regular access reviews.
• Manage vulnerabilities, respond to security incidents, analyze their root causes, and implement remediation measures to prevent future attacks.

Required skills and expertise:

• Higher education in Information Security or related fields (Computer Science, Software Engineering, Information Systems, etc.).
• At least 3 years of experience in a similar role.
• Experience in gambling, betting, fintech, or other high-risk industries is a must.
• Knowledge of user authentication principles, access control, and understanding of MFA, SSO, and SAML; experience working with IAM systems such as Okta, MS Entra ID, or Ping Identity.
• Experience configuring and administering security tools such as SIEM, EDR, SOAR, MISP, IDS/IPS, WAF, DLP, ESG, and VPN.
• Experience securing server, network, and cloud infrastructure, including CSPM (Cloud Security Posture Management), IAM hardening, and conducting pentest or misconfiguration reviews.
• Experience working with monitoring and logging systems.
• Experience implementing or supporting DLP solutions.
• Experience writing scripts for automation.
• Experience responding to security incidents, with the ability to analyze and interpret data and prepare investigation reports.
• Experience with IT audits and risk management processes.
• Risk-oriented mindset with the ability to assess consequences and implement systemic improvements.
• English level: Intermediate or higher (ability to read technical documentation and correspond in English).

Will be a plus:

• Experience with OSINT tools (Credential & Data Leak Monitoring, Infrastructure Reconnaissance, Threat Actor Tracking).
• ZTNA/SSE knowledge.
• Security certifications and training.

Tech Stack: Google Workspace, Jamf, OpenVPN

We offer:
Care for your health and well-being
• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development
• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture
• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview — Technical Interview — Final Interview

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We’re looking for a Sales Manager to join our team.

You would be running such tasks as:

• Search for the payment providers in respective markets, contacting them;
• Search for the new merchants interested in payment solutions in the new discovered Emerging Markets;
• Negotiation with the payment providers of fees and conditions favourable to the company;
• Attending conferences, industry events, partners’ offices, business trips in target market;
• Developing and owning of billing strategy, strong vision of long-term goals and ways to achieve them;
• Taking decision to sign contract with a partner and responsibility for its comprehensive evaluation of business fit;
• Support of strong formal and informal relations with existing and potential partners.

Required skills and expertise:

• Proven experience in a Sales Manager or Business Development role within payments or fintech;
• Mandatory experience working with Payment Service Providers (PSP);
• Strong background in high-risk industries such as Forex, iGaming, crypto, or similar sectors;
• Fluent English (spoken and written) is required;
• Strong network within the payments/high-risk ecosystem is highly preferred;
• Excellent negotiation and communication skills;
• Self-motivated with a strong results-driven mindset;
• Ability to work independently in a fast-paced environment.

We offer:
Care for your health and well-being:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:

• Competitive salary with annual salary promotions;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.
   

Candidate journey:
HR Interview ---> Interview---> Final Interview