Paycord

We’re rapidly growing and are excited to invite Payment Specialists to join our Paycord team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

You would be running such tasks as:

• Oversee and manage liquidity across our payment and safekeeping infrastructure.
• Ensure smooth transaction flows and maintain incident records.
• Maintain constant synchronization with the Operations team, providing necessary Treasury inputs.
• Provide ad-hoc data gathering and assist in Cash Flow management when required.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills.
• Hardworking with a readiness to assist when needed.
• Ability to learn quickly and adapt to changing environments.
• Excellent written and verbal communication skills.
• Proficiency in Excel.
• Willingness to work rotating shifts: 6.00-14.00, 14.00-22.00, 22.00-6.00.
• Willingness to work in the office (Warsaw)

Nice to have:

• Previous experience working with payment systems.
• Familiarity with handling large volumes of data.

We offer:

Care for your health and well-being

• 100% paid sick leaves.
• 20 working days of paid vacation.
• Comprehensive medical support.
• Benefits Cafeteria (budget for gym, dental services, psychological support, etc.).
• Corporate gifts and events.

Professional Growth & Development

• Competitive salary with annual salary promotions.
• Annual budget for professional courses, conferences, workshops, and books.
• Access to internal training courses.
• Collaborate with a team of professionals and opportunities to share knowledge.

Corporate Culture:

• Dynamic, result-oriented work environment.
• Ability to influence product development at an early stage.
• Openness to new ideas and approaches, fostering healthy team discussions.
• No “red tape” culture, encouraging innovation and creativity.

Candidate journey:
HR Interview -> Final Interview -> Job Offer

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Billing Support Specialist to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
• Troubleshoot technical issues with payment systems and software to support payment processing;
• Initiate escalation of issues to the technical or financial team and payment providers as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Ability to understand customer needs and resolve issues appropriately and professionally;
• Communicate effectively through clear, concise written documentation;
• English language from Intermediate level;
• Ability to work in high workload conditions;
• Good ability to prioritise tasks and meet deadlines.

Nice to have:

• Experience in resolving issues related to the payments industry;
• Experience of working with other internal departments, including technical teams.

We offer:
 

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:
 

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:
 

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview — Interview with Team Lead

We are rapidly growing and looking for an Account Manager to join our Paycord team and take responsibility for managing relationships with payment providers, streamlining account setup processes, and improving operational efficiency.
This role involves close interaction with cross-functional teams, ensuring smooth integration and supporting the expansion of our provider network.

Required skills and expertise:
•1+ years of experience in account management, provider relations, or operations management (preferably in fintech, PSP, or payments);
•English — Intermediate+ (sufficient for business communication);
•Strong communication and interpersonal skills;
•Problem-solving mindset, proactive attitude, and ability to handle uncertainty;
•Strong multitasking, time management, and planning skills;
•Attention to detail and result-oriented mindset.
•Willingness to work in the office (Warsaw)

You would be running such tasks as:
Provider Communication & Account Management
•Act as the primary point of contact for all provider-related matters;
•Maintain strong relationships with existing providers, ensuring smooth communication and timely issue resolution;
•Support day-to-day provider operations, including performance monitoring and reporting.
Account Setup & Operations
•Manage and oversee the full setup process for new accounts;
•Collaborate with cross-functional teams (BizDev, Payments Integration, Operations, Finance) to ensure account activation meets all business requirements;
•Troubleshoot and resolve issues during setup, providing proactive solutions.
Reporting & Analytics
•Create and maintain detailed reports on accounts using Google Sheets;
•Provide stakeholders with real-time data on account status, provider performance, and operational efficiency;
•Analyze data and deliver insights and recommendations for improvements.
Process Improvement
•Continuously review and optimize account setup processes to reduce time-to-launch;
•Identify and implement solutions for automation and efficiencyl
•Proactively propose improvements to reduce manual work and increase accuracy.

Nice to have
•Relevant experience in fintech, PSP, or payments;
•Proficiency in Google Sheets, Excel, and other reporting tools;
•Basic knowledge of Spanish;
•Bachelor’s degree in Business Administration, Marketing, Finance, or related field.

We offer:
Care for your health and well-being
•100% paid sick leaves;
•20 working days of paid vacation;
•Comprehensive medical support;
•Benefits Cafeteria (budget for gym, dental services, psychological support, etc.);
•Corporate gifts and events.

Professional Growth & Development
•Competitive salary with annual salary promotions;
•Annual budget for professional courses, conferences, workshops, and books;
•Access to internal training courses;
•Collaborate with a team of professionals and opportunities to share knowledge.

Corporate Culture:
•Dynamic, result-oriented work environment;
•Ability to influence product development at an early stage;
•Openness to new ideas and approaches, fostering healthy team discussions;
•No “red tape” culture, encouraging innovation and creativity.

Candidate journey:
HR Interview ----> Final Interview

We`re rapidly growing and inviting an Information/System Security Engineer to our team.

You would be running such tasks as:
 

• Assess cybersecurity risks and develop measures to minimize them.
• Implement and administer SOC tools, and integrate threat monitoring systems.
• Manage vulnerabilities, respond to security incidents, analyze root causes, and mitigate attack impacts.
• Handle identity protection and privileged access management.
• Secure Windows, macOS, and Linux endpoints.
• Ensure information and data protection.
• Conduct cybersecurity awareness training and promote best security practices among staff.
• Collaborate closely with Legal, HR, Business & Product Owners, DevOps, IT specialists, and development teams, providing expertise in information security matters.

Required skills and expertise:
 

• Higher education in Information Security or a related field (Computer Science, Software Engineering, Information Systems, etc.).
• At least 3 years of experience in a similar position.
• Strong understanding of user authentication principles, access control, and information resource management models.
• Experience with OSINT tools and methodologies.
• Hands-on experience with configuring and administering tools such as SIEM, EDR, SOAR, MISP, IDS/IPS.
• Experience in securing server, network, and cloud infrastructures.
• Familiarity with monitoring and logging systems.
• Experience in scripting and automation.
• Experience in Security Incident Response, ability to analyze and interpret data, and prepare reports based on incident investigation results.
• Experience with IT audits and risk management processes.
• Risk-oriented mindset with the ability to assess consequences and implement systemic improvements.
• English level: Intermediate or higher (ability to read technical documentation and correspond in English).

Will be a plus:
 

• Relevant security certifications and training.

We offer:
Care for your health and well-being
• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development
• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture
• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview — Technical Interview — Final Interview

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.
Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.
We`re rapidly growing and inviting Reconciliation Specialist to our team.


Required skills and expertise:
•Commercial experience in similar environments:PSP/fintech/acquiring/processing/merchant;
•Python for reconciliation automation and large dataset processing (pandas/NumPy basic SQL is a plus);
•Excel/Google Sheets: formulas (VLOOKUP/XLOOKUP, SUMIF/SUMIFS, INDEX/MATCH), PivotTable, conditional formatting; basic macros/Apps Script is a plus;
•Strong analytical skills and attention to detail;
•English — Intermediate (work correspondence/calls);
•Ability to work independently in operational processes, taking ownership of results.

You would be running such tasks as:
•Daily/weekly reconciliation of transactions between external providers, bank statements, processing logs, and internal systems;
•Identifying discrepancies, managing incidents through resolution (root cause analysis, fixing, prevention);
•Preparing final operational/financial reports (including month-end close);
•Automating routine reconciliations/data quality checks (Python, spreadsheet tools);
•Defining reconciliation rules (commissions, exchange rates, holds/reserves, chargebacks), maintaining data quality control points;
•Cross-functional interaction with Finance, BizDev (Account), Risk & Compliance, Support; ensuring SLA compliance;
•Documenting processes, data schemes, and checklists.

Nice to have:
•Direct experience in the fintech industry.
•Knowledge of chargeback/representment/dispute flows, interaction with acquirers and APMs.
•SQL/ETL/BI (Power BI / Looker Studio / Tableau), experience with DWH/API/SFTP.
•VBA / Google Apps Script; Git for script version control.
•Experience with multi-currency reconciliation.


We offer:
Care for your health and well-being:
•100% paid sick leaves;
•20 working days of paid vacation;
•Comprehensive medical support;
•Benefits Cafeteria (budget for gym, dental services, psychological support, etc.);
•Corporate gifts and events.
Professional Growth & Development:
•Competitive salary with annual salary promotions;
•Annual budget for professional courses, conferences, workshops, and books;
•Access to internal training courses;
•Collaborate with a team of professionals and opportunities to share knowledge.
Corporate Culture:
•Dynamic, result-oriented work environment;
•Ability to influence product development at an early stage;
•Openness to new ideas and approaches, fostering healthy team discussions;
•No “red tape” culture, encouraging innovation and creativity.

Candidate journey:
HR Interview ---> Interview--->Test task