Paycord

We’re rapidly growing and inviting a Billing Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Required skills and expertise:

• Communicate effectively through clear, concise written documentation;
• English language from Upper-Intermediate level;
• Ability to work in high workload conditions;
• Willingness to work rotating shifts: morning, day, evening and night;
• Good ability to prioritise tasks and meet deadlines;
• Experience of working with other internal departments, including technical teams;
• High level of attention to detail and concentration.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
• Troubleshoot technical issues with payment systems and software to support payment processing;
• Initiate escalation of issues to the technical or financial team and payment providers as required;
• Improve existing billing support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Nice to have

• Experience in a Customer Support Specialist or related position (preferable Fintech, billing);
• Experience in resolving issues related to the payments industry.

We offer:

Care for your health and well-being

• 100 % paid sick leaves;
• 20 calendar days of vacation per year;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.
   

Candidate journey:
HR Interview -> Final Interview -> Job Offer

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Senior Business(System) Analyst to our team.

You would be running such tasks as:

• Collaborate proactively with business stakeholders, product managers and tech team to reach a common understanding of the pain/problem to address the needs;
• Analysis of the gathered requirements and expectations and creation of requirements specifications;
• Presentation business requirements to tech team and support tech team in clarifications of requirements and change request management, lead refinement sessions;
• Plan, facilitate, and conduct requirements elicitation, documentation, and validation;
• Create various artifacts, such as SRSs, minimal schema and configuration requirements, presentations, user guides, introduction materials, and release notes.

Required skills and expertise:

• 3+ years of experience as a Business Analyst or Systems Analyst;
• Ability to understand complex business tasks and translate them into requirements;
• Ability to write functional and non-functional requirements, create user stories and use cases (including diagrams, UML, BPMN);
• Good knowledge of prototyping tools;
• Strong technical knowledge of client-server architecture, API, SQL, HTML/CSS;
• Strong understanding of the Software Development Life Cycle (SDLC);
• Attention to details, strong logic mindset, ability to identify corner cases, result-oriented approach;
• Strong time management skills to feel confident with multi-task activities;
• Experience in payments domain;
• English: Upper-Intermediate.

Tech Stack:

PHP 8, Nginx, MySQL, Redis, RabbitMQ, GitLabCI, AWS, Docker, Kubernetes, Grafana

We offer:

Care for your health and well-being

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting an Information/System Security Engineer to our team.

You would be running such tasks as:

• Assess cybersecurity risks and develop measures to minimize them.
• Implement and administer SOC tools, and integrate threat monitoring systems.
• Manage vulnerabilities, respond to security incidents, analyze root causes, and mitigate attack impacts.
• Handle identity protection and privileged access management.
• Secure Windows, macOS, and Linux endpoints.
• Ensure information and data protection.
• Conduct cybersecurity awareness training and promote best security practices among staff.
• Collaborate closely with Legal, HR, Business & Product Owners, DevOps, IT specialists, and development teams, providing expertise in information security matters.

Required skills and expertise:

• Higher education in Information Security or a related field (Computer Science, Software Engineering, Information Systems, etc.).
• At least 3 years of experience in a similar position.
• Strong understanding of user authentication principles, access control, and information resource management models.
• Experience with OSINT tools and methodologies.
• Hands-on experience with configuring and administering tools such as SIEM, EDR, SOAR, MISP, IDS/IPS.
• Experience in securing server, network, and cloud infrastructures.
• Familiarity with monitoring and logging systems.
• Experience in scripting and automation.
• Experience in Security Incident Response, ability to analyze and interpret data, and prepare reports based on incident investigation results.
• Experience with IT audits and risk management processes.
• Risk-oriented mindset with the ability to assess consequences and implement systemic improvements.
• English level: Intermediate or higher (ability to read technical documentation and correspond in English).

Will be a plus:

• Relevant security certifications and training.

We offer:
Care for your health and well-being
• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development
• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture
• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview — Technical Interview — Final Interview