PAR Retail (formerly Stuzo)

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

Technology Stack:

Ruby, Ruby on Rails, Postgres, Redis, Sidekiq, GraphQl, RabbitMQ

Requirements:

- Practical experience building systems in Ruby on Rails

- At least 6 years industry experience or equivalent

- Experience building and maintaining backend APIs, including design, implementation, evolution, and maintenance

- Familiarity with TypeScript, or similar modern strongly-typed language

- Proficiency using a variety of database technologies, both relational and non-relational

- Strong understanding and familiarity with CI/CD pipelines and automated tests

- An ability to work in service-based architectures as well as well-factored Rails monolith applications

- Highly independent and able to effectively self-organize and prioritize work

- The ability to write clean code, and the discipline to write effective automated tests to deliver high-quality system improvements

- An ability to effectively break down larger bodies of work for delivery as a series of small, self-contained changes to the system

- Excellent spoken and written communication skills

- BS/MS degree in Computer Science, Engineering, or equivalent years of professional working experience

Bonus Points

- Experience with NodeJS and React

- Experience in the retail and/or fuel & convenience industries

- Experience working in distributed teams

- Experience with Nest.js and/or GraphQL

Responsibilities:

- Collaborate closely with other Engineers, design and implement new functionality based on product objectives and requirements.

- Work with the broader product engineering team to plan and coordinate feature and functionality improvements, as well as resolve bugs and execute technical enhancements, that cross-cut large parts of our platform.

- Work to continually learn, improve technology skills, expand knowledge of the our platform technologies, and gain increasing versatility across the breadth of our platform systems.

- Expand APIs and business logic, and as needed write or revise customer-facing API documentation.

- Work with our infrastructure team to enable and enhance highly-available, performant, and well-instrumented backend applications and services that run in our customer environments at substantial scale.

- Support operations and infrastructure teams for issue resolution on relevant applications or services running in production environments.

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Flexible working hours;

- A unique and friendly environment where everyone can explore and learn new technologies.

Who We Are 

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee. 

Requirements:  
- Operational knowledge of modern operating systems and networking; 

- Experience with common cloud services: AWS, GCP, and Azure; 

- Network Security and expertise in network pentesting; 

- Security testing of web applications, web services, mobile apps (hybrid and native), and IT infrastructure; 

- Understanding security certifications (PCI DSS / SOC2); 

- Ability to apply modern Application Security methodologies and frameworks; 

- Ability to use at least one modern programming language; 

- Practical experience with Burp Suite; 

- Experience with IDS, IPS, SIEM configuration; 

- Upper-intermediate English level. 

Responsibilities:  

- Requirements analysis, performing penetration testing and security audit; 

- BE, WEB, cloud and mobile clients testing; 

- Vulnerability reporting and remediation process; 

- Communication with development and project management teams; 

- Prepare security testing reports; 

- Prepare and support internal documentation for the project. 

PAR Retail Offers: 

- Long-term employment; 

- Competitive compensation with regular performance-based salary and career development reviews; 

- Paid vacations and sick leaves; 

- Health insurance program; 

- Flexible working hours; 

- Sponsored company educational program, corporate library; 

- Funny celebrations, team outings, and company events; 

- A unique and friendly environment where everyone can explore and learn new technologies. 

Overview 

Come join us as we scale our retail and commerce loyalty platform! PAR Retail is looking for a Senior NodeJS engineer on its expanding product engineering team as we build and grow our Open Commerce enterprise software-as-a-service platform. 

Open Commerce is a technology suite that enables marketing professionals in the fuel & convenience industry to create real-time, hyper-personalized offers and customer interactions across a variety of channels (mobile, web, SMS, and in-person) to drive customer behavior toward a desired goal. 

Our technology bridges financial payment providers, retail fuel pump technology, and customer experience by wrapping low-level standards-compliant integrations with powerful software abstractions on an ultra-modern software platform. Our platform services and applications are built using a broad swath of technologies (Typescript, NodeJS, Ruby, React, and others), interconnected via GraphQL and RabbitMQ, and run in AWS using Terraform, Helm and Kubernetes (via EKS). 

PAR Retail has its headquarters in Philadelphia, Pennsylvania (USA) and leverages a diverse distributed product engineering and operations team across the United States and Ukraine. PAR Retail offers highly competitive compensation and benefits, as well as an engineering-friendly and product-centric culture. On PAR Retail’s Open Commerce team, we embrace a deeply collaborative software product development process where engineering, design, and product collaborate to shape and ship new functionality. 

Successful candidates will enjoy PAR Retail’s friendly and flexible culture, and embrace our relentless drive to excellence and goal of providing the #1 retail marketing platform in the fuel & convenience industry and beyond. 

Responsibilities 

• Working with the team, design and implement new functionality based on product objectives and requirements. 
• Work with the broader product engineering team to plan and coordinate feature and functionality improvements, as well as resolve bugs and execute technical enhancements, that cross-cut large parts of our platform. 
• Work to continually learn, improve technology skills, expand knowledge of the Open Commerce platform technologies, and gain increasing versatility across the breadth of our platform systems. 
• Expand APIs and business logic, and as needed write or revise customer-facing API documentation. 
• Work with our infrastructure team to enable and enhance highly-available, performant, and well-instrumented backend applications and services that run in our customer environments at substantial scale. 

• Support operations and infrastructure teams for issue resolution on relevant Open Commerce applications or services running in production environments. 

   

Qualifications 

• Practical experience building systems in Node.js 
• At least 5 years industry experience or equivalent 
• Experience building and maintaining backend APIs, including design, implementation, evolution, and maintenance 
• Familiarity with TypeScript, or similar modern strongly-typed language 
• Proficiency using both relational and non-relational database technologies 
• Strong understanding and familiarity with CI/CD pipelines and automated testing 
• Basic knowledge Docker and Kubernetes 
• Familiarity with OAuth and JWT 
• Some experience with front-end JS technologies, esp. React or Angular 
• An ability to work in service-based architectures 
• Highly independent and able to effectively self-organize and prioritize work 
• The ability to write clean code, and the discipline to write effective automated unit tests in order to deliver high-quality system improvements 
• An ability to effectively break down larger bodies of work for delivery as a series of small, self-contained changes to the system 
• Excellent spoken and written communication skills 

• BS/MS degree in Computer Science, Engineering, or equivalent years of professional working experience 

   

Bonus Points 

• Experience with Nest.js and/or GraphQL 
• Experience with Ruby on Rails 
• Experience with AWS 
• Experience working in distributed teams 

• Experience in the retail and/or fuel & convenience industries 

   

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Flexible working hours;

- A unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

Responsibilities & Activities

• Build and maintain automated tests for Mobile, Web, and Backend applications;
• Analyse test results, investigate failures, and help drive issues to resolution;
• Collaborate with developers and product teams to ensure high-quality releases;
• Research and evaluate new automation tools, technologies, and industry best practices;
• Use AI-powered tools to accelerate test automation development and maintenance;
• Identify opportunities to automate repetitive QA and engineering workflows.

Experience & Skills You’ll Need

• Proficiency in TypeScript/JavaScript, including experience developing and maintaining automated test frameworks;
• Hands-on experience with Playwright, Appium, Detox, WebdriverIO, or similar automation frameworks;
• Experience working with CI/CD pipelines and automated testing practices;
• Practical experience using AI development tools such as Claude Code, GitHub Copilot or similar platforms;
• Experience using AI to create, maintain, and improve automated test coverage;
• Ability to leverage AI agents to increase productivity and automate routine engineering tasks;
• Strong communication, collaboration, and problem-solving skills;
• Highly proactive, self-driven, and comfortable taking ownership of initiatives with minimal supervision;
• Load and performance testing experience is a plus.

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Flexible working hours;

- A unique and friendly environment where everyone can explore and learn new technologies.

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

What You’ll Do: 

As a key member of the Program Management team at PAR Retail, you will play a central role in implementing high-impact customer campaigns that drive measurable outcomes. You’ll work closely with Technical Program Managers to stay ahead of evolving industry trends, proactively shaping offer structures that align with both customer needs and manufacturer guidelines.  

Success in this role hinges on an exceptional attention to detail while you're configuring complex campaigns and ensuring flawless execution across multiple accounts. Precision matters at every step, and your ability to consistently deliver accurate, high-quality work will directly influence both customer satisfaction and business results. You’ll join a team that values thoughtful collaboration, sharp execution, and creating real value for our customers. 

Responsibilities + Activities:  

• Understand PAR Retail's loyalty engine and work with Technical Program Management team to build consumer facing campaigns  
• Act as a subject matter expert on tobacco manufacturer program offerings and enable customers to collect maximum reimbursement dollars 
• Analyze campaign requirements from customers and create optimally designed offers  
• Implement tobacco campaigns across a variety of customer accounts, tailoring configurations to meet each program’s unique requirements and nuances 
• Extend campaign building knowledge to broader program initiatives with potential to grow into supporting other campaign configurations  
• Support offer testing both internally and externally 
• Anticipate challenges with configuration structures ahead of time to ensure smooth consumer experiences  
• Collaborate with product team to understand new requirements for offer structures in an ever-evolving industry 

Your Qualities:  

• Obsession with the details, a proactive approach to identifying and solving problems, and a strong sense of ownership 
• Value quality and consistency, with an emphasis on continued personal and professional growth  
• Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter  
• High emotional intelligence and interpersonal skills  

Experience & Skills You’ll Need: 

• 1-3 years industry or related experience  
• Ability to work collaboratively to help deliver outcomes for our customers 
• Strong writing, communication, and organization skills  
• Detail-oriented self-starter, capable of prioritizing in a fast-paced environment 
• Ability to meet deadlines 
• Excel experience 

Bonus Points: 

• SQL experience 
• Jira experience 
• Basic AI skills 

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

Technology Stack:

Docker, Terraform, Terragrunt, Azure, AWS, Github

Requirements:

- Deep understanding of DevOps as a culture that fosters collaboration between development and operations teams to ensure continuous integration, deployment, and monitoring throughout the software development lifecycle.

- Experience in implementing and maintaining DevOps practices within an organization.

- Extensive experience with Git, including managing repositories, designing and implementing branching strategies (e.g., Gitflow, Trunk-based development).

- Expertise in designing and implementing CI/CD pipelines that ensure seamless integration and deployment across environments.

- At least 3 years of experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.

- At least 3 years of experience with containerization technologies such as Docker, and orchestration tools like Kubernetes or Amazon ECS.

- At least 3 years of Experience managing cloud services (e.g., AWS, Azure, GCP), including cloud infrastructure, services, and organizations.

- Proficiency with monitoring and logging tools.

Responsibilities:

- Implement and maintain Infrastructure as Code (IaC) practices for consistent infrastructure provisioning.

- Set up and manage CI/CD pipelines to automate deployment processes.

- Oversee the management and configuration of infrastructure to ensure scalability, security, and high availability.

- Manage container orchestration and configuration.

- Conduct log management, system performance monitoring, and troubleshooting of production issues.

- Ensure system security and manage cloud services.

- Perform regular backup and restore procedures to safeguard data integrity.

- Conduct infrastructure audits to ensure compliance with standards and best practices.

- Collaboration with various teams to achieve project goals.

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Health insurance program;

- Flexible working hours;

- Sponsored company educational program, corporate library;

- A unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.