PAR Retail (formerly Stuzo)

Overview 

Come join us as we scale our retail and commerce loyalty platform! PAR Retail is looking for a Senior NodeJS engineer on its expanding product engineering team as we build and grow our Open Commerce enterprise software-as-a-service platform. 

Open Commerce is a technology suite that enables marketing professionals in the fuel & convenience industry to create real-time, hyper-personalized offers and customer interactions across a variety of channels (mobile, web, SMS, and in-person) to drive customer behavior toward a desired goal. 

Our technology bridges financial payment providers, retail fuel pump technology, and customer experience by wrapping low-level standards-compliant integrations with powerful software abstractions on an ultra-modern software platform. Our platform services and applications are built using a broad swath of technologies (Typescript, NodeJS, Ruby, React, and others), interconnected via GraphQL and RabbitMQ, and run in AWS using Terraform, Helm and Kubernetes (via EKS). 

PAR Retail has its headquarters in Philadelphia, Pennsylvania (USA) and leverages a diverse distributed product engineering and operations team across the United States and Ukraine. PAR Retail offers highly competitive compensation and benefits, as well as an engineering-friendly and product-centric culture. On PAR Retail’s Open Commerce team, we embrace a deeply collaborative software product development process where engineering, design, and product collaborate to shape and ship new functionality. 

Successful candidates will enjoy PAR Retail’s friendly and flexible culture, and embrace our relentless drive to excellence and goal of providing the #1 retail marketing platform in the fuel & convenience industry and beyond. 

Responsibilities 

• Working with the team, design and implement new functionality based on product objectives and requirements. 
• Work with the broader product engineering team to plan and coordinate feature and functionality improvements, as well as resolve bugs and execute technical enhancements, that cross-cut large parts of our platform. 
• Work to continually learn, improve technology skills, expand knowledge of the Open Commerce platform technologies, and gain increasing versatility across the breadth of our platform systems. 
• Expand APIs and business logic, and as needed write or revise customer-facing API documentation. 
• Work with our infrastructure team to enable and enhance highly-available, performant, and well-instrumented backend applications and services that run in our customer environments at substantial scale. 

• Support operations and infrastructure teams for issue resolution on relevant Open Commerce applications or services running in production environments. 

   

Qualifications 

• Practical experience building systems in Node.js 
• At least 5 years industry experience or equivalent 
• Experience building and maintaining backend APIs, including design, implementation, evolution, and maintenance 
• Familiarity with TypeScript, or similar modern strongly-typed language 
• Proficiency using both relational and non-relational database technologies 
• Strong understanding and familiarity with CI/CD pipelines and automated testing 
• Basic knowledge Docker and Kubernetes 
• Familiarity with OAuth and JWT 
• Some experience with front-end JS technologies, esp. React or Angular 
• An ability to work in service-based architectures 
• Highly independent and able to effectively self-organize and prioritize work 
• The ability to write clean code, and the discipline to write effective automated unit tests in order to deliver high-quality system improvements 
• An ability to effectively break down larger bodies of work for delivery as a series of small, self-contained changes to the system 
• Excellent spoken and written communication skills 

• BS/MS degree in Computer Science, Engineering, or equivalent years of professional working experience 

   

Bonus Points 

• Experience with Nest.js and/or GraphQL 
• Experience with Ruby on Rails 
• Experience with AWS 
• Experience working in distributed teams 

• Experience in the retail and/or fuel & convenience industries 

   

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Health insurance program;

- Flexible working hours;

- Sponsored company educational program, corporate library;

- Comfortable and cozy office;

- Funny celebrations, team outings, and company events;

- A unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Sponsored company educational program, corporate library;
• Funny celebrations, team outings and company events;
• Unique and friendly environment where everyone can explore and learn new technologies.