Ox Tech

We are currently seeking a qualified and experienced Technical support engineer to join our team.

Preferred skills:

— Working experience in gambling support/tech support teams;
— Working experience with RMG projects.

Must have skills:

— Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
— Upper-Intermediate level of spoken and written English.
— Strong verbal and corporate communication skills;
— Understanding of the software lifecycle;
— Ability to learn quickly and work as a part of a team;
— A challenging and inquiring mind;
— Attention to detail and tenacity;
— Quick logical thinking;
— Sociability, communicability;

Responsibilities:

— Monitoring of high-priority services,
— Testing: performance and the new functionality used;
— Diagnostics and solution of user problems when working with the software used;
— Prioritizing user requests;
— Providing individual solutions for customers based on their business needs.

— Working hours from 9:00 to 21:00 (2/2)

A product company based in Israel and Dnipro has an open position of Product Manager.

Key required skills & experience

• 3+ years of experience as a Product Manager: Experience in online gaming/casino, specifically in casino lobby management, user retention, or feature optimization.
• Data & analytics mindset: Strong experience with product analytics, user behavior analysis, and driving product growth through metrics.
• UI/UX & prototyping: Solid understanding of design principles and hands-on experience with prototyping tools (Figma or etc.) to quickly wireframe new features or flows.
• Stakeholder & dependency management: Experience working in a complex environment with multiple cross-functional product and engineering teams to align roadmaps, resolve dependencies, and clearly present product requirements.
• English: Upper-Intermediate or stronger.

Responsibilities

• Product optimization: Constantly improve product, user flows, and existing features based on data and UX insights.
• Feature launch & delivery: End-to-end ownership of launching new features - from writing clear, actionable PRDs and presenting them to development teams, to rollout and post-launch evaluation.
• Prototyping & testing: Quickly mock up and visualize new feature ideas, concepts, or user flow improvements using Figma or similar.
• Data-driven decisions: Analyze product metrics and user feedback to identify growth opportunities and back up the product roadmap.
• Cross-team integration management: Coordinate and align initiatives across various internal product and platform teams to ensure smooth end-to-end delivery of features.
• Business validation: Own the discovery phase - assessing the business value and impact of new initiatives before execution.

Ready to offer:

• Social benefits, paid vacations, sick-leaves
• Career possibilities with growing team.