Orgmeter

Tech Support Specialist

We are looking for a dedicated Tech Support Specialist to join our team. This role combines quality assurance and customer support, requiring strong attention to detail, proactivity, excellent communication skills, and a good understanding of system functionality.

Responsibilities

Technical Support (80%)

• Respond to customer inquiries quickly and professionally.
• Investigate issues reported by customers and explain solutions in clear, simple terms.
• Collaborate with developers to resolve complex issues.
• Ensure tickets are closed efficiently and accurately.

Quality Assurance (20%)

• Work with developers to explain issues and verify fixes.
• Understand the system’s business logic and how it should work.
• Stay on top of updates.

Requirements

• Experience: Background in technical support or QA.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal English communication skills.
  • Ability to work under pressure and multitask.
    
     
• Work Hours: 10:00 AM to 19:00 PM  (AEST).

What We Value

• A quick learner who enjoys understanding how systems work.
• Someone who can explain technical issues clearly to both customers and developers.
• A proactive individual with a strong work ethic.

Nice to Have

• Experience working with international clients.
• Familiarity with customer support tools and platforms.

As a QA Engineer, your main mission is to ensure the software’s functionality, usability, and performance align perfectly with our users’ needs.

What you will do:

- Conducting various types of testing, including functional, integration, system, and regression.

- Creating and maintaining test documentation, including test cases, and test data.

- Identifying and reporting software defects and issues using appropriate bug tracking tools, and working closely with development teams to resolve them.

- Investigate urgent issues from customers

- Work closely with devs, BA

Requirements:

- 1+ years of experience in software testing

- Intermediate written and spoken English

- Experience in testing Web applications

- Attention to detail, high level of self-organization and liability

What would be a plus but not required:

- Experience in API testing

- Experience in E2E testing

About the Role:

 We’re looking for a proactive and tech-savvy Technical Writer to join our team and take ownership of our internal and external Knowledge Base. This is not your typical “just write docs” role — we expect you to heavily leverage AI tools (ChatGPT, Claude, GitHub Copilot, custom models, etc.) to boost productivity and deliver faster, smarter documentation. You’ll work closely with Product, Engineering, Support, and other stakeholders to ensure our knowledge is clear, current, and easily accessible.

What You’ll Do:
 

• Create, update, and maintain content for our internal and customer-facing Knowledge Base (Confluence)
• Rapidly produce clear, well-structured, and accurate technical content with the help of AI
• Act as a knowledge curator — identify gaps, outdated materials, and opportunities for new documentation
• Collaborate with engineers, product managers, and support teams to gather source information
• Set up AI-powered workflows for content generation, review, and maintenance
• Continuously experiment with and integrate new AI tools to improve documentation processes
   

What We’re Looking For:
 

• 1+ years of experience in technical writing or QA or BA
• Strong understanding of AI tools and how to effectively use them to augment writing and research
• Excellent writing and editing skills — ability to simplify complex topics
• Familiarity with Jira/Confluence
• Comfortable working with technical teams and understanding engineering concepts
• Curious mindset, proactive attitude, and a love for making information accessible
• Nice to have: background in finance or experience writing about financial systems, products, or regulations

Why Join Us:
 

• You’ll have the freedom to experiment with the latest AI tools and shape how we manage knowledge
• Be part of a forward-thinking team that values efficiency and innovation
• Work with smart, friendly people in an open and collaborative environment
• Competitive salary, flexible working hours, remote-friendly

Responsibilities:

• Research and implementation of artificial intelligence tools to support the team’s work.
• Optimization of manual testing processes using AI solutions (test case generation, result analysis, routine automation).
• Supporting business analysts in gathering, analyzing, and structuring requirements with the help of AI tools.
• Preparing recommendations on the effective use of AI solutions within the team.
• Monitoring new AI technologies and adapting them to the project’s needs.

Requirements:

• Understanding of modern AI tools (ChatGPT, Copilot, Claude, etc.).
• Basic knowledge in software testing and business analysis.
• Strong analytical thinking and ability to quickly learn new technologies.
• Ability to explain complex concepts in simple terms and assist colleagues in implementing solutions.

Why Join Us:

• You’ll have the freedom to experiment with the latest AI tools and shape how we manage knowledge
• Be part of a forward-thinking team that values efficiency and innovation
• Work with smart, friendly people in an open and collaborative environment

• Competitive salary, flexible working hours, remote-friendly

   

About Orgmeter: 

OrgMeter is deal-flow, tracking and reporting software to help take your merchant cash advance business to the next level

We are looking for a Project Manager with 1–3 years of experience to join our team. The ideal candidate is organized, proactive, and able to collaborate effectively with developers and clients to ensure smooth project execution.

Key Responsibilities:

• Track and manage tasks, schedules, and deadlines to ensure timely delivery.
• Communicate clearly with developers and stakeholders to maintain alignment.
• Apply an understanding of front-end and back-end workflows to facilitate communication and task tracking.
• Evaluate project scope and adjust priorities to meet current needs.
• Identify and resolve project-related issues promptly to minimize risks and ensure success.

Requirements:

• 1–3 years of experience in IT project management within a dynamic environment.
• Experience in evaluating project scope and prioritizing tasks effectively.
• Basic knowledge of front-end and back-end processes.
• Strong organizational and problem-solving skills.
• Proficiency with project management tools, including Jira and Confluence.
• English proficiency at an Upper Intermediate level or above.
• Leadership skills to make decisions and maintain project focus.

If you’re a proactive individual with strong organizational, leadership, and problem-solving skills, we look forward to receiving your application!

https://orgmeter.com/