Odore

About the Role

We are seeking a highly skilled Technical Business Analyst with a strong background in technical documentation and API analysis. The ideal candidate will have at least 3 years of experience translating business needs into clear, detailed technical requirements and collaborating closely with engineering teams to deliver scalable, efficient solutions.

Key Responsibilities

• Analyze business processes and translate them into functional and technical specifications.
• Create and maintain comprehensive technical documentation, including process flows, data mappings, and system integration guides.
• Conduct API analysis, documentation, and integration mapping to support internal and external systems.
• Collaborate with software developers, QA, and project managers to ensure business and technical alignment.
• Evaluate existing systems and propose improvements for performance, scalability, and efficiency.
• Facilitate meetings between business stakeholders and technical teams to gather requirements and clarify deliverables.
• Support user acceptance testing (UAT) and ensure business objectives are met in final implementations.

Requirements

• Minimum 3 years of experience in a technical business analyst or similar role.
• Proven experience in creating detailed technical documentation and process workflows.
• Strong understanding of APIs (REST, SOAP, JSON, XML) and experience with API documentation tools (e.g., Swagger, Postman).
• Excellent analytical and problem-solving skills, with a structured and detail-oriented approach.
• Fluent English—both written and verbal—with the ability to communicate complex ideas clearly.
• Familiarity with software development life cycles (Agile, Scrum, or Kanban).
• Hands-on experience with tools such as JIRA, Confluence, or similar platforms.

Nice to Have

• Experience with data analysis or SQL.
• Background in SaaS, e-commerce, or enterprise platforms.
• Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies.

What We Offer

• Competitive compensation package.
• Opportunity to work in a dynamic, tech-driven environment.
• Continuous professional growth through training and mentorship.
• Collaborative and innovative culture that values ideas and ownership.

We are seeking a highly hands-on, strategic, and agile Customer Success Manager (CSM) to lead our most valuable global enterprise accounts.

This role goes beyond traditional relationship management. As the client-facing lead, you will act as the founder of each client’s advocacy program—owning the full customer lifecycle and driving measurable commercial and creative impact, from strategy design through to flawless execution.

 The Role: Full-Stack Ownership, Enterprise Impact

As the single point of accountability for our senior stakeholders (VPs of Marketing, Brand Directors, Digital Leads), you will ensure we are an indispensable partner. Your success will be measured by retention, account growth, and verifiable ROI (EMV, conversion, retention).

Focus Areas

Strategy & Planning

• Design and own program roadmaps that translate complex client objectives into multi-brand, multi-region advocacy programs (Ambassador, Affiliate, Sampling).
• Align strategies with senior stakeholders, positioning as a long-term growth partner.

Execution & Agility

• Oversee end-to-end campaign delivery: creator recruitment and vetting, localization, product seeding and fulfillment logistics, and platform integrations.
• Act as a hands-on operator—jumping into briefs, solving fulfillment challenges, and adapting campaigns in real-time.

Client & Stakeholder Management

• Lead Quarterly Business Reviews (QBRs) and weekly performance readouts with senior client teams.
• Protect and expand relationships by proactively identifying new opportunities across brands, markets, and product categories.

Data, Reporting & Improvement

• Own the client narrative with performance analysis and real-time dashboards.
• Deliver actionable, data-backed insights to optimize campaigns and prove ROI/EMV impact.

Risk & Compliance

• Partner with Legal and Ops to ensure all programs meet the highest compliance standards (FTC/ASA etc).
• Manage disclosures, creator content reviews, and T&C adherence across regions.

Required Experience & Style

Experience

• 4+ years in Customer Success or Account Management, or Consulting within SaaS or Marketing Technology.
• Proven track record managing multinational enterprise accounts with high retention and expansion.
• Hands-on experience in influencer marketing, affiliate platforms, or product seeding.
• Strong grasp of digital marketing metrics (EMV, CPA, conversion, UGC performance).

• Fluent English!

   

What Makes You an CSM

• Hands-On: You don’t just “manage”—you dive into the data, write briefs, and troubleshoot logistics.
• Agile: You pivot strategy quickly based on performance or client changes, translating directives into action.
• Commercial: You think like a founder—every decision is rooted in driving efficiency and maximizing ROI for the client.

 Equal Opportunity & Inclusion

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

 Core Requirements
Experience: min 2–4 years in software testing (manual or mixed — manual + automation).
Understanding of development processes: SDLC, STLC, types and levels of testing, defect lifecycle, and estimation techniques.
Documentation: ability to create test cases, checklists, and bug reports (Jira, TestRail, Confluence, or equivalents).
Tools: Postman/Insomnia, Swagger, Jira, DevTools, Fiddler, or similar.
API testing: experience with REST / JRPC, understanding of HTTP requests, status codes, and request parameters.
Databases: basic knowledge of SQL (select, join, aggregate functions).
Experience working with hooks and sockets.
UI / Web / Backend testing: experience testing web applications, responsiveness, cross-browser and cross-platform compatibility. Soft Skills
 

• Attention to detail, analytical thinking, and proactivity.
• Ability to describe defects clearly and explain their impact.
• Willingness to learn and work with feedback.
• Strong communication and teamwork skills.
• Problem-solving mindset and readiness to take ownership.
• English — Intermediate+ level (for reading documentation, correspondence, and meetings).

 Would Be a Plus
 

• Experience with CI/CD (GitHub Actions,  GitLab CI).
• Automation (advantage): basic knowledge of JS / TypeScript; experience with Playwright is a plus.
• Understanding of API test automation fundamentals.
• Familiarity with Agile / Scrum / Kanban methodologies.
• Experience working with logging and monitoring tools (Kibana, Grafana, Sentry).
• Testing of microservices and microservice-oriented architectures.

We’re hiring a Campaign Data Analyst to enhance the depth and consistency of insights across our client reporting and campaign optimisation.

You’ll analyse live campaign performance, community behaviour, and platform data to identify key patterns and opportunities that improve engagement, conversion, and ROI.

Key Responsibilities

• Analyse campaign and platform data to identify what drives performance by brand, market, category, and audience segment.
  
   
• Deep-dive into existing reports to uncover new insight layers — post rates, engagement drivers, creator types, and reward performance.
  
   
• Build concise insight summaries and dashboards that help teams optimise campaigns in real time.
  
   
• Collaborate with Customer Success Managers to turn findings into tactical changes and client recommendations.
  
   
• Connect raw campaign data with platform metrics (creator demographics, community health, engagement ratios).
  
   
• Support continuous improvement of reporting templates and measurement frameworks.
  
   
• Work with the Product team to refine data capture, tagging, and visualisation.
  
   

What You’ll Bring

• 2–4 years’ experience in data, marketing analytics, or performance analysis.
  
   
• Strong analytical skills and comfort with spreadsheets or BI tools (Excel, Google Sheets, Looker Studio, etc.).
  
   
• Ability to interpret marketing and campaign data into clear, commercial insight.
  
   
• Solid grasp of metrics like CTR, engagement rate, conversions, and ROI.
  
   
• Comfortable presenting findings to non-technical stakeholders.
  
   
• Detail-oriented, curious, and able to balance data precision with business relevance.
  
   
• (Bonus) Familiarity with SQL, Google Analytics, or campaign data pipelines.
  
   

Nice to Have

• Experience in beauty, FMCG, or digital campaign environments.
  
   
• Understanding of community or influencer campaign metrics

What We Offer

• Exposure to enterprise-level campaign data from global brands.
  
   
• A role that builds on an existing analytics foundation — with freedom to innovate.
  
   
• Collaborative, data-driven, and fast-moving environment.
  
   
• Competitive compensation and opportunity for growth.
  
   

Equal Opportunity & Inclusion

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

About the Role

We are seeking a highly skilled Technical Business Analyst with a strong background in technical documentation and API analysis. The ideal candidate will have at least 3 years of experience translating business needs into clear, detailed technical requirements and collaborating closely with engineering teams to deliver scalable, efficient solutions.

Key Responsibilities

• Analyze business processes and translate them into functional and technical specifications.
• Create and maintain comprehensive technical documentation, including process flows, data mappings, and system integration guides.
• Conduct API analysis, documentation, and integration mapping to support internal and external systems.
• Collaborate with software developers, QA, and project managers to ensure business and technical alignment.
• Evaluate existing systems and propose improvements for performance, scalability, and efficiency.
• Facilitate meetings between business stakeholders and technical teams to gather requirements and clarify deliverables.
• Support user acceptance testing (UAT) and ensure business objectives are met in final implementations.

Requirements

• Minimum 3 years of experience in a technical business analyst or similar role.
• Proven experience in creating detailed technical documentation and process workflows.
• Strong understanding of APIs (REST, SOAP, JSON, XML) and experience with API documentation tools (e.g., Swagger, Postman).
• Excellent analytical and problem-solving skills, with a structured and detail-oriented approach.
• Fluent English—both written and verbal—with the ability to communicate complex ideas clearly.
• Familiarity with software development life cycles (Agile, Scrum, or Kanban).
• Hands-on experience with tools such as JIRA, Confluence, or similar platforms.

Nice to Have

• Experience with data analysis or SQL.
• Background in SaaS, e-commerce, or enterprise platforms.
• Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies.

What We Offer

• Competitive compensation package.
• Opportunity to work in a dynamic, tech-driven environment.
• Continuous professional growth through training and mentorship.
• Collaborative and innovative culture that values ideas and ownership.

We are seeking a highly hands-on, strategic, and agile Customer Success Manager (CSM) to lead our most valuable global enterprise accounts.

This role goes beyond traditional relationship management. As the client-facing lead, you will act as the founder of each client’s advocacy program—owning the full customer lifecycle and driving measurable commercial and creative impact, from strategy design through to flawless execution.

 The Role: Full-Stack Ownership, Enterprise Impact

As the single point of accountability for our senior stakeholders (VPs of Marketing, Brand Directors, Digital Leads), you will ensure we are an indispensable partner. Your success will be measured by retention, account growth, and verifiable ROI (EMV, conversion, retention).

Focus Areas

Strategy & Planning

• Design and own program roadmaps that translate complex client objectives into multi-brand, multi-region advocacy programs (Ambassador, Affiliate, Sampling).
• Align strategies with senior stakeholders, positioning as a long-term growth partner.

Execution & Agility

• Oversee end-to-end campaign delivery: creator recruitment and vetting, localization, product seeding and fulfillment logistics, and platform integrations.
• Act as a hands-on operator—jumping into briefs, solving fulfillment challenges, and adapting campaigns in real-time.

Client & Stakeholder Management

• Lead Quarterly Business Reviews (QBRs) and weekly performance readouts with senior client teams.
• Protect and expand relationships by proactively identifying new opportunities across brands, markets, and product categories.

Data, Reporting & Improvement

• Own the client narrative with performance analysis and real-time dashboards.
• Deliver actionable, data-backed insights to optimize campaigns and prove ROI/EMV impact.

Risk & Compliance

• Partner with Legal and Ops to ensure all programs meet the highest compliance standards (FTC/ASA etc).
• Manage disclosures, creator content reviews, and T&C adherence across regions.

Required Experience & Style

Experience

• 4+ years in Customer Success or Account Management, or Consulting within SaaS or Marketing Technology.
• Proven track record managing multinational enterprise accounts with high retention and expansion.
• Hands-on experience in influencer marketing, affiliate platforms, or product seeding.
• Strong grasp of digital marketing metrics (EMV, CPA, conversion, UGC performance).

• Fluent English!

   

What Makes You an CSM

• Hands-On: You don’t just “manage”—you dive into the data, write briefs, and troubleshoot logistics.
• Agile: You pivot strategy quickly based on performance or client changes, translating directives into action.
• Commercial: You think like a founder—every decision is rooted in driving efficiency and maximizing ROI for the client.

 Equal Opportunity & Inclusion

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

 Core Requirements
Experience: min 2–4 years in software testing (manual or mixed — manual + automation).
Understanding of development processes: SDLC, STLC, types and levels of testing, defect lifecycle, and estimation techniques.
Documentation: ability to create test cases, checklists, and bug reports (Jira, TestRail, Confluence, or equivalents).
Tools: Postman/Insomnia, Swagger, Jira, DevTools, Fiddler, or similar.
API testing: experience with REST / JRPC, understanding of HTTP requests, status codes, and request parameters.
Databases: basic knowledge of SQL (select, join, aggregate functions).
Experience working with hooks and sockets.
UI / Web / Backend testing: experience testing web applications, responsiveness, cross-browser and cross-platform compatibility. Soft Skills
 

• Attention to detail, analytical thinking, and proactivity.
• Ability to describe defects clearly and explain their impact.
• Willingness to learn and work with feedback.
• Strong communication and teamwork skills.
• Problem-solving mindset and readiness to take ownership.
• English — Intermediate+ level (for reading documentation, correspondence, and meetings).

 Would Be a Plus
 

• Experience with CI/CD (GitHub Actions,  GitLab CI).
• Automation (advantage): basic knowledge of JS / TypeScript; experience with Playwright is a plus.
• Understanding of API test automation fundamentals.
• Familiarity with Agile / Scrum / Kanban methodologies.
• Experience working with logging and monitoring tools (Kibana, Grafana, Sentry).
• Testing of microservices and microservice-oriented architectures.