Nova Chef

About Nova Chef

Nova Chef is a UK-based food innovation company providing restaurant-quality, chef-crafted meals and smart oven solutions to B2B clients including hotels, business centres, hospitals, universities, and corporate sites. Our mission is to help operators deliver premium food experiences while significantly reducing labour and operational complexity.

Role Overview

We are looking for a Remote Account Manager to support and grow our B2B customer base. This role is central to ensuring our clients receive an excellent day-to-day experience with Nova Chef — from smooth order processing and delivery coordination to issue resolution and long-term customer retention.

You will work closely with the founders and internal teams, acting as a key point of contact for customers while also assisting with general administrative tasks as needed.

Key Responsibilities

Account Management & Customer Support

• Act as the primary day-to-day contact for assigned B2B accounts (hotels, business centres, hospitals, universities, etc.)
• Manage customer enquiries related to orders, deliveries, products, and service
• Proactively resolve issues and ensure timely, professional follow-up
• Maintain strong client relationships to support retention and upsell opportunities

Order & Delivery Coordination

• Process and monitor customer orders accurately
• Coordinate deliveries with logistics partners and internal teams
• Track delivery issues and resolve discrepancies promptly
• Ensure customers are informed of order status and timelines

Customer Retention & Relationship Management

• Identify potential risks to account satisfaction and address them early
• Support onboarding of new clients and ensure a smooth handover into BAU operations
• Collect and relay customer feedback to founders and operations teams
• Help maintain high levels of client satisfaction and repeat business

Administrative & Founder Support

• Assist founders with general administrative tasks as required
• Maintain accurate records in CRM and internal systems
• Support reporting, documentation, and internal coordination as needed

Skills & Experience

Essential

• Experience in account management, customer support, or client-facing roles (B2B preferred)
• Strong written and verbal communication skills
• Highly organised with excellent attention to detail
• Comfortable managing multiple accounts and priorities remotely
• Confident problem-solver with a customer-first mindset

Desirable

• Experience in hospitality, food service, or B2B supply chains
• Familiarity with order management systems, CRM tools, or ERP platforms
• Experience working with hotels or multi-site operators

What We Offer

• Fully remote working
• Direct exposure to company founders and strategic decision-making
• Opportunity to grow with a fast-scaling B2B food and hospitality brand
• A practical, hands-on role with real responsibility and impact