Natural Links

Natural Links is an SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, iGaming, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

 

About the Role

This is a Junior Client Success position designed for growth. You will NOT be responsible for sales or acquiring new clients. Instead, your core mission is to assist in managing existing clients, handle project reporting, and learn how to ensure stable, high-quality delivery.

You will work closely with senior team members, acting as an operational bridge between international clients and our internal production teams while rapidly developing your account management skills.

In this role, you will:

• Assist in client management: Support Client Success Managers in day-to-day communication and relationship maintenance with existing international clients.
• Handle reporting & documentation: Prepare and maintain project delivery reports, update internal CRM pipelines, and keep Excel/Google tracking sheets accurate.
• Learn client communication: Develop professional written and verbal communication skills by participating in real-life client cases under mentorship.
• Master problem-solving: Learn how to identify delivery blockers, navigate challenging client requests, and find solutions for complex account cases.
• Coordinate tasks: Translate client requirements into clear tasks for our SEO and production teams, ensuring deadlines are met.
• Align priorities: Participate in and run internal syncs to keep teams aligned on project goals.

Requirements:

• Experience: 6+ months of experience in Account Management, Project Management, Customer Support, or Client Delivery (agency or internship experience is a strong plus).
• English: Intermediate (B1) or higher confident written English 
• Strong Organizational Skills: attention to detail, a structured mindset, and the ability to handle data without losing track of details.
• Data & Tech Literacy: Knowledge of Google Sheets / MS Excel 
• CRM & Tools: Experience or understanding of how CRM systems work 
• Eagerness to Learn: A proactive attitude, open to feedback, and highly motivated to master client success and problem-solving.
   

Nice to Have:

• Basic understanding of SEO practices and link-building terminology 
  (we will teach you, but a head start is awesome!).
• Background or interest in fast-evolving industries like Fintech, SaaS, iGaming, or Crypto.
   

What We Offer:

• Mentorship & Learning: Real-world experience in handling complex account cases and international communication under senior guidance.
• Flexibility: Work from anywhere with our remote-first international team.
• Environment: High ownership, low bureaucracy, and a fast-paced professional iteration.
• Time Off: 30 days of paid annual leave.

Natural Links is a SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, iGaming and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

This is a Client Success role.

You are responsible for ensuring that SEO and link-building projects are clearly understood, properly executed by internal teams, and delivered on time and according to client expectations.

You are not focused on selling or acquiring new clients - your core mission is stable, high-quality delivery and client satisfaction through strong coordination and communication.


  Why This Role Matters

You act as the operational bridge between clients and production teams.

Your impact is measured by:

• delivery quality and timeliness
• client satisfaction and retention
• clarity and efficiency of internal execution
• reduced blockers between teams

     In this role, you will:
 

• Manage ongoing relationships with existing clients
• Translate client requests into clear, actionable tasks for SEO and production teams
• Ensure timely delivery of SEO/link-building projects according to agreed scope
• Coordinate communication between clients, SEO team, and production teams
• Track project progress, deadlines, and execution quality
• Identify and remove blockers in delivery workflows
• Run internal syncs to align priorities across teams
• Maintain structured and predictable delivery flow for multiple accounts

     Requirements
 

• 1.5+ years of experience in Account Management, Project Management, or Client Delivery (agency experience is a strong plus)
• Experience managing multiple clients or projects in a fast-paced environment
• Strong ability to structure tasks and coordinate cross-functional teams
• Proven experience in client communication and expectation management
• Strong organizational skills and attention to detail
• Problem-solving mindset and ability to handle delivery blockers proactively

     Preferred Skills & Qualities
 

• Familiarity with SEO practices and link-building terminology.
• Experience working with clients from fast-evolving or regulated industries (Fintech, SaaS, iGaming, Crypto).
• Proficiency in Google Sheets / Excel and task management tools (Jira, Asana, ClickUp, etc.).
• Hands-on experience with CRM platforms (preferably Pipedrive).
• Highly responsible, proactive, detail-oriented, and deeply accountable for the final result.

• Confident written English (Upper-Intermediate or higher) for daily communication with international clients (email and chat are primary channels)
  
  Nice to have

   

• Basic understanding of SEO and link-building processes
• Experience with CRM systems (e.g. Pipedrive)
• Experience with project management tools (Jira, Asana, ClickUp, Trello)
• Strong Excel / Google Sheets skills
• Experience working with fintech, SaaS, iGaming, or crypto clients

     What We Offer
 

• Remote-first international team
• High ownership and direct product impact
• Fast iteration, low bureaucracy environment
• 30 days of paid annual leave