N2M Marketing

About the Role

We’re looking for a highly organized, clear-thinking Dispatcher / Scheduling Coordinator to help manage our daily operations. You will be the connection point between customers, subcontractors, and our internal team — ensuring jobs are scheduled smoothly, communication is clear, and clients receive an exceptional experience.

About Us

We are a fast-growing home-services company expanding into multiple states. We generate high-quality leads, manage the customer relationship from start to finish, and dispatch skilled subcontractors to complete the work. Our goal is to build a highly efficient, multi-market service brand powered by strong systems and great people. We don’t just want to grow — we want to grow the right way.

What You Will Do

• Answer inbound calls and respond to customer inquiries
• Schedule and dispatch subcontractors to job sites
• Coordinate time windows, job details, and customer expectations
• Maintain accurate job notes in our CRM
• Resolve scheduling conflicts or last-minute changes with professionalism
• Follow up with customers post-service to ensure satisfaction
• Track job progress and communicate updates to the team
• Maintain daily and weekly scheduling efficiency targets

What Success Looks Like

• 90%+ of calls answered within 3 rings
• High booking rate of incoming leads
• Clean, organized schedule with minimal downtime
• Jobs dispatched accurately and on-time
• Strong communication with customers and subcontractors
• Consistent positive reviews and customer satisfaction

You’re a Great Fit If You:

• Thrive in a fast-moving environment
• Are highly organized and detail-oriented
• Have strong verbal and written communication skills
• Can stay calm under pressure
• Enjoy solving problems and creating order out of chaos
• Take ownership of your work
• Want to grow with a company long-term

Who This Role Is NOT For:

• People who get overwhelmed easily
• People who dislike talking to customers
• People who prefer slow, repetitive work
• People who don’t want to be held accountable

Bonuses:

• Experience in home services, trades, or contracting
• Experience working with subcontractor networks
• Multi-tasking in high-call environments

Experience & Requirements

• 1–2 years of experience in dispatching, call center, scheduling, or customer service (preferred, not required)
• Strong computer skills (CRM experience a plus)
• Comfortable communicating with subcontractors and customers
• Reliable internet connection and quiet work environment
• Ability to work during U.S. business hours

Compensation & Details

• Competitive hourly rate or salary (based on experience)
• Performance bonuses available
• Full-time, stable schedule
• Long-term career advancement opportunities as we expand

N2M Marketing LLC is a US company that provides digital services for businesses in the U.S. We operate in home services industries such as home repair and installtion services — and we’re constantly expanding.
 

About the Role

As a Dispatcher, you will be the first point of contact for both clients and technicians. Your main goal is to assist customers, coordinate technicians’ visits for repairs at convenient times, and create efficient schedules for the technical team. You’ll also be responsible for monitoring schedules, tracking job progress, and preparing reports.
 

We’re Looking for Someone Who:

• Has at least 1 year of experience as a Dispatcher/Customer Service/Other position that required verbal English;
• Speaks and writes English fluently (B2–C1 level);
• Communicates confidently with clients via phone, chat, and email;
• Can process and classify incoming requests and pass them to the appropriate departments;
• Is proficient with PC, Google Docs Editors, and CRM systems;
• Has strong communication, stress management, and problem-solving skills.
   

What We Offer:

•  Schedule: Monday to Friday 7:00 AM – 3:00 PM (Eastern Standard Time)
• Stable salary paid twice a month, always on time:
  • Fixed rate of $500 + bonus system
• Supportive management and smooth onboarding;
• 21 paid vacation days + 5 paid sick days;
• Opportunities for growth and development.