Mr. Glazier

Position Overview:

A skilled and proactive Senior Recruiter wanted in Mr. Glazier to help build our team by managing the full recruitment lifecycle. You will work closely with hiring managers, source top talent, and ensure a seamless and positive experience for all candidates.

Key Responsibilities:
 

• Talent Sourcing: Use job boards, social media, and networks to identify and build a pipeline of top candidates.
• Candidate Screening: Review resumes, conduct interviews, and assess candidates for skills, experience, and cultural fit.
• Stakeholder Collaboration: Partner with hiring managers to understand role needs and develop effective recruitment strategies.
• Interview Coordination: Schedule interviews, manage feedback, and ensure smooth communication with all parties.
• Offer Management: Negotiate terms, extend offers, and guide new hires through onboarding.
• Candidate Experience: Maintain a positive and professional experience for all candidates.
• Market Insights: Stay updated on hiring trends and salary benchmarks to refine strategies.
• Metrics & Reporting: Track recruitment progress and provide insights to optimize hiring practices.
   

Qualifications:
 

• Experience: Proven success in full-cycle recruiting with familiarity in using ATS and recruitment tools.
• Skills: Excellent communication, strong organizational ability, and attention to detail.
• Attributes: Proactive, adaptable, and resourceful, with the ability to handle confidential information.
• Education: A degree in HR, Business Administration, or related fields is a plus.

What We Offer:
 

• Remote Work: Enjoy the flexibility of working from anywhere.
• Competitive Salary: Attractive compensation package, including performance-based incentives.
• Professional Development: Access to industry events, training, and networking opportunities.
• Collaborative Environment: Join a dynamic team that values innovation and supports personal and professional growth.
  
  The hiring process includes:
  1. Candidate Questionnaire – Candidate questionnaire: (2 minutes)
  2. Short Assessment – Will be sent after the selection from questionnaire selection. This helps us better understand your professional qualifications and soft skills. (20 minutes)
  3. Online Interview – A face-to-face discussion with the Recruiting Team to explore your experience.(30 minutes)
  4. Final Interview - A face-to-face discussion with the Hiring Manager to discuss your fit for the role. (40minutes - 1 hour)

Company Overview

Mr. Glazier is a leading provider of commercial and residential glass, windows, and doors solutions in New York City. With over a decade of excellence, we have built a reputation for top-tier craftsmanship and exceptional customer service. As we continue to expand, we are looking for passionate  Dispatcher to join our dynamic team.

POSITION GOAL

To efficiently dispatch and manage operations while driving business growth in accordance with management guidelines.

POSITION VFP

Reliable, efficient, home services, with a satisfaction guarantee.

POSITION REQUIREMENTS:

1. Knowledge: Understands products, services, pricing, and relationships with partners, technicians, and vendors.
2. Customer Focus: Provides great service while staying focused on sales and customer satisfaction.
3. Sales Skills: Basic sales skills with the ability to motivate and support company goals.
4. Multitasking: Manages customer calls, schedules, and dispatches technicians efficiently.
5. Problem Solving: Quickly identifies and implements effective solutions to challenges.
6. Communication: Strong English communication skills (verbal and written); communicates clearly with customers and team members.
7. Technical Skills: Basic computer skills, including typing and system navigation.
8. Adaptability: Open to new approaches and flexible in problem-solving.
9. Execution: Achieves goals and ensures tasks are completed efficiently.
10. Team Focus: Works well with others and promotes accountability within the team.

SCOPE OF RESPONSIBILITIES:

• Create and follow sales plans to meet company goals.
• Schedule technicians, matching skills to jobs, and adjust schedules as needed.
• Act as the main point of contact between the company, technicians, and customers.
• Plan and confirm appointments to meet goals, including same-day bookings.
• Address customer inquiries, resolve scheduling issues, and follow up to confirm appointments and collect payments.
• Maintain accurate records, update sales and payment info, and respond to sales inquiries.
• Schedule parts installations
• Send insurance certificates, invoices, job reports, and confirm refunds.
• Monitor technician schedules, manage time off, and resolve booking conflicts.
• Gather data for meetings, investigate service losses, and check emails for updates.
• Report major issues to management and ensure customer satisfaction.

DAILY ACTIONS:

• Assign jobs to technicians based on availability and customer needs, and adjust schedules as needed.
• Schedule, reschedule, and confirm appointments for efficiency.
• Communicate with technicians to confirm job updates and part statuses.
• Respond to customer inquiries, provide solutions, and follow up to confirm appointments and collect payments.
• Prepare and send invoices, reports, and Certificates of Insurance.
• Check emails for updates, requests, and notifications.
• Review and update job statuses, including closing past jobs and resolving scheduling conflicts.
• Investigate service cancellations and report patterns or issues.
• Handle escalated customer complaints and resolve them promptly.

The hiring process includes:
1. Candidate Questionnaire – Candidate questionnaire: (2 minutes)
2. Short Assessment – Will be sent after the selection from questionnaire selection. This helps us better understand your professional qualifications and soft skills. (20 minutes)
3. Online Interview – A face-to-face discussion with the Recruiting Team to explore your experience.(30 minutes)
4. Final Interview - A face-to-face discussion with the Hiring Manager to discuss your fit for the role. (40minutes - 1 hour)

About Us:

Mr. Glazier is a leading provider of commercial and residential glass, windows, and doors solutions based in New York City. With over a decade of experience, we have earned a reputation for top-tier craftsmanship and exceptional customer service. We are expanding our team and looking for an experienced Architectural Sales Manager to help grow our presence in the architectural sector.
 

Position Overview:

As an Architectural Sales Manager, you will be responsible for driving the growth of our architectural division by managing relationships with key clients, architects, designers, and developers. This role is pivotal in expanding our portfolio of large-scale architectural projects. Your focus will be on high-profile clients and projects, ensuring Mr. Glazier’s solutions are the go-to choice for architectural glass and glazing needs.
 

Key Responsibilities:
 

• Client Acquisition and Management: Build and maintain relationships with architects, designers, development companies, and government entities.
• Networking: Conduct research and participate in virtual and remote events/sites, ensuring strong client engagement and understanding their needs/requirements.
• Events, Partnerships: Organize and participate in webinars and discussions with top names in the architecture and design industry, represent Mr. Glazier in publications, blogs, social media, targeting the architecture and design community.
• Sales Strategy: Develop and execute sales strategies aimed at securing large, high-value architectural projects.
• Product Knowledge and Presentation: Provide in-depth product knowledge to clients and demonstrate how Mr. Glazier's solutions can meet their needs.
• Contract Negotiation: Negotiate contracts, ensuring profitable terms while maintaining strong client relationships.
• Reporting: Track and report on sales progress, forecasts, and client engagements to senior management and in the CRM system. 
   

Qualifications:
 

• Architectural Background: A degree in architecture, with experience working in architectural design or glazing solutions.
• Sales Experience: Proven experience in sales, particularly in large-scale architectural or construction projects.
• Strong Network: Established relationships within the architectural community, including architects, designers, developers, and government agencies.
• Communication Skills: Excellent verbal and written English skills, with the ability to effectively present to and negotiate with clients.
• CRM Proficiency: Experience with CRM tools (e.g., Salesforce, Monday, Zoho) to manage client data and sales pipelines.
• Self-Motivated: Ability to work independently and remotely while maintaining focus on sales goals.
• Willingness to work from 3:00 PM to 1:00 AM Kyiv time to align with U.S. clients' schedules.
   

What We Offer:
 

• Remote Work: Enjoy the flexibility of working from anywhere.
• Competitive Salary: Attractive compensation package, including performance-based incentives.
• Professional Development: Access to industry events, training, and networking opportunities.
• Collaborative Environment: Join a dynamic team that values innovation and supports personal and professional growth.
• Marketing Support: High marketing budgets and resources to help you reach potential clients effectively.
   

Why Join Mr. Glazier?

Be part of a forward-thinking company that is reshaping the architectural glazing industry. At Mr. Glazier, you will have the opportunity to work with high-profile projects, industry leaders, and a supportive team.

HEAD OF SALES

PURPOSE OF THE JOB

The Head of Sales is responsible for leading and developing the sales team to maximize revenue, ensure full coverage of potential leads, and drive customer satisfaction. This role oversees the full sales cycle, ensures implementation of sales strategies for each product and service, and acts as a benchmark salesperson—capable of closing any deal while training and motivating the team to do the same. 

KEY RESPONSIBILITIES

1. Sales Strategy & Revenue Growth

• Contribute to developing sales strategies and setting sales targets.
• Conduct regular analysis of sales performance and revenue forecasts.
• Track market trends and adapt sales approaches to maximize opportunities.

2. Sales Team Leadership & Development

• Lead, train, and motivate the sales team to maximize their potential.
• Provide hands-on coaching, including direct involvement in closing key deals.
• Set and track individual and team KPIs, ensuring high performance.
• Foster a results-driven and customer-oriented culture within the team.

3. Daily Sales Management

• Maintain daily control over sales numbers, client statuses, and team activities.
• Ensure all potential leads and customer inquiries are addressed promptly and effectively.
• Personally handle VIP clients and complex negotiations.
• Support and oversee client relationship management.

4. Call Center & Lead Management

• Ensure lead specialists correctly process and distribute all incoming leads.
• Monitor call center performance to optimize conversion rates.

5. Estimation Team Oversight

• Ensure estimation specialists prepare accurate and timely quotes.
• Implement and enforce estimation methodology and deadlines.

POSITION REQUIREMENTS:

1. Experience & Industry Knowledge: Minimum of 3 years in a senior sales leadership role with a proven track record in glazing, windows and doors solutions, home improvements, architecture and design, construction, or home repair.
2. Sales Leadership & Strategy: Ability to develop and implement sales strategies, train and manage a high-performing sales team, and drive revenue growth.
3. Hands-on & Results-Driven: Willingness to engage directly in sales, work with clients, close deals, and consistently meet or exceed targets.
4. Customer & Market Focus: Strong relationship management skills, including working with VIP clients, ensuring customer satisfaction, and adapting strategies to market trends.
5. Analytical & Tech-Savvy: Proficiency in sales forecasting, KPI tracking, CRM systems, and data-driven decision-making.
6. Communication & team work: Excellent negotiation, presentation, and interpersonal skills with the ability to work cross-functionally across teams.

What We Offer:
 

1. Remote work — work from anywhere in the world with the flexibility and autonomy to succeed
2. Competitive salary paid in US dollars with high-earning potential based on results and performance
3. Professional growth opportunities — advance your career as you help shape the future of Mr. Glazier, with strong support for your personal development
4. Collaborative workplace culture — be part of a dynamic, innovative team that values your ideas, contributions, and career ambitions 

About Us

Mr. Glazier is a leading commercial and residential glass, windows, and doors company based in New York City. With over a decade of experience, we have built a strong reputation for quality craftsmanship and exceptional customer service. As we continue to grow, we are looking for a dedicated Sales Representative to join our team and help redefine the window repair industry.

Position Overview

As a Sales Manager, you will play a critical role in driving business growth by attracting new clients, maintaining relationships with existing customers, and promoting our innovative solutions. Your efforts will directly impact customer satisfaction, sales performance, and our overall success.

Key Responsibilities

• Identify target markets and prospective clients.
• Develop and implement effective sales strategies to attract and retain customers.
• Conduct compelling presentations and demonstrations of our products and services.
• Negotiate contracts and close deals to meet or exceed sales targets.
• Establish and nurture long-term client relationships, ensuring exceptional customer satisfaction.
• Respond promptly and professionally to customer inquiries and concerns.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Conduct market research to stay ahead of industry trends and competitor activities.
• Prepare detailed sales reports, proposals, and contracts.

Qualifications

• Proven experience in sales, preferably as a Sales Manager or similar role.
• Strong leadership skills and a demonstrated ability to meet and exceed sales targets.
• Excellent communication and interpersonal skills, especially for remote collaboration.
• Familiarity with CRM software and sales analytics tools.
• Self-motivated, proactive, and capable of working independently.
• Knowledge of the glass, windows, and doors industry is a plus.
• English proficiency (Upper-Intermediate or Advanced).

What We Offer

• High Marketing Budgets: Work with budgets exceeding $50K and engage with US-based clients.
• Remote Work: Enjoy the flexibility of working from anywhere.
• Competitive Salary: Earn a rewarding salary in US dollars, recognizing your contributions.
• Professional Growth: Access opportunities to grow and advance your career with us.
• Supportive Culture: Join a collaborative team that values your input and supports your success.

Why Join Mr. Glazier?

Be part of a dynamic team redefining the glass and window repair industry. At Mr. Glazier, you’ll work with a supportive, forward-thinking company that values innovation, customer satisfaction, and employee growth.

How to Apply: Send your resume and a brief cover letter detailing your experience and why you’d be a great fit for this role by applying to this job posting.

Take the next step in your career with Mr. Glazier — we look forward to meeting you!

About Us:

Mr. Glazier is a leading provider of high-quality glass solutions, catering to homeowners, architects, designers, and general contractors. With a commitment to excellence, we offer a wide range of products, including windows, glass doors, shower enclosures, storefronts, partitions, and more. Our expert team provides tailored guidance and meticulous installation, ensuring both functionality and aesthetic appeal in every project. As local experts with global standards, we pride ourselves on delivering innovative custom solutions that transform spaces with style and precision.

We are looking for a highly self-organized and proactive Purchasing and Logistics Manager to take full ownership of our procurement process. In this role, you will independently source quality materials, negotiate contracts, and ensure timely deliveries to support seamless production and installation. You will play a key role in optimizing our supply chain and maintaining strong vendor relationships while keeping costs under control.

Key Responsibilities:

• Independently identify, evaluate, and establish long-term relationships with reliable suppliers.
• Take full ownership of negotiating contracts, pricing, and delivery terms to achieve cost savings.
• Proactively monitor supplier performance to ensure consistent quality and on-time delivery.
• Manage and process purchase orders and requisitions efficiently.
• Oversee and ensure the timely delivery of materials, aligning procurement with production and project schedules.
• Continuously analyze market trends to anticipate pricing changes and mitigate cost increases.
• Develop, track, and optimize procurement budgets to maintain cost-effectiveness.

Qualifications:

• Procurement Expertise: Proven not less than 2 years experience in purchasing and supply chain management, particularly within construction, architecture, or interior design industries.
• Negotiation Skills: Demonstrated ability to negotiate contracts and pricing effectively to maximize value and supplier partnerships.
• Market Awareness: Knowledge of industry trends, pricing, and supplier networks to make informed purchasing decisions.
• Analytical & Strategic Thinking: Strong analytical skills to evaluate supplier performance, manage budgets, and optimize procurement strategies.
• Communication & Collaboration: Excellent written and verbal English skills, with the ability to build strong supplier relationships and collaborate with internal teams.
• Time Management & Organization: Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Availability: Willingness to work full-time in the EST timezone (9 AM - 5 PM).

What We Offer:

• Remote Work: Enjoy the flexibility of working from anywhere.
• Competitive Compensation: Earn a rewarding salary in US dollars, recognizing your expertise.
• Professional Development: Access industry events, training, and networking opportunities.
• Collaborative Environment: Be part of a fast-growing, innovative company that values independence and initiative.
• Career Growth: Opportunity to develop your skills and advance in a leadership role.

Join Mr. Glazier and play a crucial role in shaping the future of our supply chain and logistics. If you're a highly organized, detail-oriented professional who thrives in a self-managed role, we’d love to hear from you!