Mr. Glazier

Remote Sales Representative

About us

Mr. Glazier is a leading commercial and residential glass, windows, and doors company based in New York City. With over a decade of experience, we have built a strong reputation for quality craftsmanship and exceptional customer service. As we continue to grow, we are looking for a Sales Representative to join our team and help redefine the window repair industry.

You will attract new clients, maintain relationships with existing customers, and promote our innovative solutions. Your efforts will directly impact customer satisfaction, sales performance, and our overall success. 

This is a remote job with 9-6 EST time zone working time.

Why join us?

• We offer a Pinterest-worthy product that basically sells itself — it just looks stunning!
• There’s a huge pool of hot leads and real market demand
• We’re about to open a beautiful new showroom in New York — making it even easier to meet with clients in person
• We’re building a full-service experience: if someone comes to us for a glass solution for their home or office, why stop there? We can help with furniture, kitchen hardware, lighting — everything in one place, saving them time and effort
• A showroom in Miami is next on the horizon summer 2025!
• We’re bold about putting our name out there — from branding a NY-Hamptons bus to showcasing our work at all the major industry events, check our instagram 
• Our portfolio includes libraries, schools, embassies, business centers — we serve both B2B and B2C clients
• We’re growing fast, which means there’s no shortage of exciting work
• We work in the luxury, high-end segment — and it shows in everything we do
  
   

If this sounds like your kind of journey — Let’s have a chat!

What skills you need:

• Proven experience in sales
• Experience in construction, glazing, architectural, real estate, design, glass and door industries (preferred)
• Ability to meet and exceed sales targets
• Excellent communication and interpersonal skills, especially for remote collaboration
• Familiarity with any CRM software and sales analytics tools, we use Monday.com
• Upper-Intermediate level of English or higher 

What will you do:

• Identify target markets and prospective clients
• Develop and implement effective sales strategies to attract and retain customers
• Conduct compelling presentations and demonstrations of our products and services
• Negotiate contracts and close deals to meet or exceed sales targets
• Establish and nurture long-term client relationships, ensuring exceptional customer satisfaction
• Monitor sales performance, analyze trends, and identify opportunities for growth
• Conduct market research to stay ahead of industry trends and competitor activities
• Prepare detailed sales reports, proposals, and contracts

What we offer:

• Remote work
• USD salary
• Work with budgets exceeding $50K and engage with US-based clients
• Access to industry events, training, and networking opportunities
• Constructive feedback culture and open communication
• Budget for education and your professional development
• Minimal bureaucracy and streamlined processes

 What the candidate process looks like:

1. Candidate questionnaire 
2. Short assessment with Testify platform
3. Intro video call with a recruiting team 
4. Final interview - online video call with hiring manager 
5. Offer 

​​We are looking for a detail-oriented Payment Collector with solid experience working with the US market. It is a fully remote position, with overlapping 9am - 6pm EST New York time zone. You will need high-speed internet and a reliable home office setup.

What skills you need:

• Proven experience as a Payment Collector, Accounts Receivable Clerk, Specialist.
• Ability to communicate with clients in English.
• Strong ability to collect outstanding payments and secure overdue receivables.
• Proven negotiation and follow-up skills to ensure timely payment recovery.
• Knowledge of accounting principles and financial reporting.
• Knowledge of CRM systems like HouseCall Pro, Jobber, QuickBooks, Monday is a huge plus

What you will do:

• Communicate with clients via phone and email regarding outstanding payments or discrepancies.
• Generate and issue accurate invoices to customers in a timely manner.
• Monitor accounts to identify overdue payments and follow up with clients.
• Record and reconcile incoming payments (checks, credit cards, bank transfers).
• Maintain customer records and update payment details in the accounting system.

How to measure success for this role:

• % of overdue payments successfully collected within the target time frame.
• Average time to resolve billing discrepancies or client disputes.
• Accuracy and timeliness of data entered into the CRM or accounting system (HouseCall Pro, Jobber, QuickBooks, etc.).

What we offer:

• 2000 USD a month
• Remote work
• Open feedback culture and transparent communication
• Budget and support with implementation, systematization, or any other resources needed for the job
• Minimal bureaucracy and streamlined processes

What the candidate process looks like:

1. Interview with a recruiting team 
2. Interview with hiring manager 
3. Offer

Head of Operations / COO

 

We’re looking for a hands-on Head of Operations / COO to lead and streamline day-to-day operations across all departments. The COO will be responsible for building systems, optimizing resources, improving team performance, and ensuring jobs are completed on time, within budget. This role requires someone who is analytical, direct, solutions-focused, and not afraid to dig into the details with industry experience only.

This is a full-time leadership role. Work schedule is 9am - 6pm  EST time zone, NY. With proven experience managing large teams (100+ people), ideally in startup or operations-heavy environments. You’ll be expected to dive deep into each department — dispatching, quoting, purchasing and logistics — and analyze every process to understand its effectiveness and identify opportunities for improvement.

What will you do:

• Dive into each department — dispatching, quoting and purchasing, logistics — to deeply analyze processes, understand bottlenecks, and improve overall efficiency. 
• Ensure strong communication flows between field teams, office staff, and leadership, creating a culture of transparency and accountability
• Build and maintain an effective scheduling system for a team of technicians, making sure appointments are well-timed, resources are used wisely, materials are ordered, and jobs are completed on time
• Monitor operations and technician performance using daily analytics, track expenses like vehicle repairs, amount of time spent on job site and analyze areas where time or money is being wasted
• Own process building from scratch: map workflows, define standard operating procedures (SOPs), and establish clear responsibilities and handoffs between departments to avoid confusion and delays
• Identify recurring issues, gather feedback from team leads, and implement practical solutions that support both short-term execution and long-term scalability
• Lead with a hands-on approach — being present, asking questions, and guiding teams through change without micromanaging
• Set clear KPIs for performance and hold teams accountable while also supporting their growth and development
• Continuously seek ways to optimize operations through automation, better tools, smarter resource allocation, or training

Why join us?

• We offer a Pinterest-worthy product that basically sells itself — it just looks stunning!
• There’s a huge pool of hot leads and real market demand
• We’re about to open a beautiful new showroom in New York — making it even easier to meet with clients in person
• We’re building a full-service experience: if someone comes to us for a glass solution for their home or office, why stop there? We can help with furniture, kitchen hardware, lighting — everything in one place, saving them time and effort
• A showroom in Miami is next on the horizon summer 2025!
• We’re bold about putting our name out there — from branding a NY-Hamptons bus to showcasing our work at all the major industry events, check our instagram 
• Our portfolio includes libraries, schools, embassies, business centers — we serve both B2B and B2C clients
• We’re growing fast, which means there’s no shortage of exciting work
• We work in the luxury, high-end segment — and it shows in everything we do
   

If this sounds like your kind of journey — Let’s have a chat!

What skills you need:

• Fluent in Ukrainian and English
• Proven ability to run and improve day-to-day business operations across multiple departments
• Experience in construction, glass, window, door replacement, HVAC, architectural companies or operations-heavy environments company
• Experience leading large, cross-functional teams (100+ people) with a hands-on, supportive approach
• Skilled in mapping workflows, building SOPs, and removing bottlenecks
• Ability to interpret data, monitor KPIs, and make decisions based on insights
• Experience creating efficient technician schedules and optimizing field resources
• Track operational expenses, reduce waste, and improve profitability
• Capable of setting up scalable systems, tools, and automations from scratch
• Quick to identify problems, communicate clearly, and implement actionable solutions
• Startup mindset 
• Able to juggle priorities and ensure deadlines and budgets are met
• Comfortable adopting and optimizing tools for operations, reporting, and communication
• Leads teams through transitions and improvements with clarity and confidence

What we offer:

• Compensation: $3000-6000 a month
• Constructive feedback culture and open communication
• Budget for education and your professional development
• Minimal bureaucracy and streamlined processes
• Ability to make a significant impact on team performance and business outcomes
• Access to any tools or resources needed to improve operations
• Clearly defined KPIs to measure effectiveness
• Performance-based bonus tied to results and operational success

What the candidate process looks like:

1. Candidate questionnaire 
2. Short assessment with Testify platform
3. Intro video call with a recruiting team 
4. Final interview - online video call with hiring manager 
5. Offer

We’re looking for an Executive Assistant to our CEO who will grow into a department head within a couple of years.

You’ll start by supporting the CEO directly and play a key role from day one. There’s a lot of work to do, but you’ll have all the tools and support you need—including direct and constant communication with the CEO, HR and the team. This is a fully remote position, so you can work from wherever you’re most productive. Working hours 9 AM — 6 PM EST (New York time).

What you’ll do:

— Take over all administrative tasks from the CEO. This is your core mission: not to create problems, but to solve them

— Oversee all incoming and outgoing communications: emails, phone calls, reports, and internal correspondence. Both digitally and physically

— Keep the executive’s calendar up to date: add events, reschedule appointments, and provide daily briefings

— Act as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and partners

— Conduct research and create reports on various topics based on the executive’s needs.

— Plan and organize external events such as fundraisers, tournaments, and appreciation events

— Maintain a high level of organization and discretion with sensitive information
 

What you’ll need:

— Ability to handle sensitive information with discretion

— Ability to process and present information concisely

— Strong research, reporting, and presentation skills

— A GSD attitude

— Experience in the same position or as a project coordinator/manager

— Familiarity with Google Drive, Google Calendar, Monday, Zoom, Slack

— Previous experience in the construction or window industry will be a bonus

What we offer:

— Remote work

— USD salary, let’s talk to discuss your skills

— Access to industry events, training, and networking opportunities

— Honest feedback and open communication

— Budget for education and your professional development

— Minimal bureaucracy and streamlined processes

If you are interested, please apply by filling out the form

Remote Sales Coordinator

About us

Mr. Glazier is a leading commercial and residential glass, windows, and doors company based in New York City. With over a decade of experience, we have built a strong reputation for quality craftsmanship and exceptional customer service. As we continue to grow, we are looking for a Sales Assistant to join our team and help redefine the window repair industry.

This is a remote job with 9-6 EST time zone working time.

Why join us?

• We offer a Pinterest-worthy product that basically sells itself — it just looks stunning!
• There’s a huge pool of hot leads and real market demand
• We’re bold about putting our name out there — from branding a NY-Hamptons bus to showcasing our work at all the major industry events, check our instagram 
• Our portfolio includes libraries, schools, embassies, business centers — we serve both B2B and B2C clients
• We’re growing fast, which means there’s no shortage of exciting work
• We work in the luxury, high-end segment — and it shows in everything we do
   

If this sounds like your kind of journey — Let’s have a chat!

What skills you need:

• Strong time management skills
• Clear result orientation (a task is either completed or not, no half-finished work)
• Proactivity in finding solutions and taking ownership
• Ability to work with given tools and goals without needing step-by-step instructions
• Independence in making decisions, adjusting the approach when needed to achieve results
• Not just an executor of isolated tasks, but someone who acts as a personal project manager, taking full responsibility for their work and outcomes

What will you do:

• Conduct follow-ups with clients (both cold and warm leads).
• Maintain accurate and up-to-date records in the required format.
• Schedule meetings and appointments for the sales team.
• Prepare information for different sales stages, including:
  • Researching estimates and preparing templates.
  • Gathering requested details from clients before discovery calls (e.g., photos, drawings).
  • Clarifying information with internal teams (technicians, operations, estimating, suppliers).
• Track and manage overdue tasks, including research and resolution.
• Monitor and track missed emails, calls, and messages.
• Take proactive action to ensure timely resolution of issues (e.g., not only notifying the responsible person about an unresponded email, but following up until the matter is fully resolved).

What we offer:

• Remote work
• USD salary
• Constructive feedback culture and open communication
• Budget for education and your professional development
• Minimal bureaucracy and streamlined processes

 What the candidate process looks like:

1. Candidate questionnaire 
2. Intro video call with a recruiting team 
3. Final interview - online video call with hiring manager 
4. Offer 

Company: Mr. Glazier – New York City remote

Location: Remote (EST Hours: 9 AM – 6 PM)

Pay: $750 - $1,000 per month

Role Overview

The Call Center Specialist is the first voice of Mr. Glazier, responsible for delivering exceptional customer service to residential and commercial clients across the U.S. This role manages inbound and outbound communications, answers service-related inquiries and ensures a seamless client experience.

The ideal candidate is proactive, tech-savvy, calm under pressure, and thrives in a fast-paced environment where no two days are the same.

Key Responsibilities

• Handle high-volume inbound and outbound client calls with professionalism and empathy
• Manage inquiries related to products, orders, timelines, appointments, and general services
• Coordinate with Sales, Estimating, Dispatching and Project Management to provide real-time updates in CRM/calendar tools
• Escalate urgent issues to the appropriate internal team for resolution
• Maintain accurate records of client interactions and service history
• Follow up on open cases to ensure client satisfaction and timely resolution
• Support lead nurturing and follow-up campaigns in collaboration with Sales

Required Skills & Qualifications

• Minimum 3 year of experience in a customer service or call center role
• Experience with North America's culture and mindset
• Strong verbal and written communication skills in English
• High attention to detail and ability to multitask in a fast-paced setting
• Experience using CRM, scheduling, or dispatch tools (HubSpot, Trello, or similar)
• Ability to stay calm and solution-focused under pressure
• Prior experience in construction, glazing, or windows/doors is a plus
• Fluency in Ukrainian 

Compensation & Benefits

• Monthly salary in USD (based on experience and qualifications)
• PTO and sick leave
• Fully remote work setup
• Transparent communication and constructive feedback culture
• Streamlined workflows with minimal bureaucracy